How To Use The Scanner App With An External Scanning Device
This tutorial is regarding the use of the Scanner App if you happen to be using an external scanning device. Use Of External Scanning Device Tap and focus on the Search box. Scan the barcode or QR code using your external scanning device. If the barcode / QR code is read successfully, a value will […]
How To Use The Scanner App To Search Job
There are 2 ways to perform a search via the Scanner App. Entering the D.O No. into the Search text box Scanning of the barcode / QR code To perform an update of the jobs using the Scanner App, tap on Scan To Search Jobs from the main page. The Search page will appear. Search […]
How To Use The Scanner App To Mass Update The Job Status
There are 2 ways to perform an update via the Scanner App: Entering the D.O No. into the Search text box Scanning of the barcode / QR code To perform an update of the jobs using the Scanner App, tap on Scan To Mass Update Jobs from the main page. The Mass Update page will […]
How To Use The Scanner App To Mass Assign Jobs To Driver
There are 2 ways to assign the job to a driver via the Scanner App: Entering the D.O No. into the Search text box Scanning of the barcode / QR code To assign many jobs using the Scanner App, tap on Scan To Mass Assign Driver from the main page. The Mass Assign Driver page […]
How To Use The Scanner App To Update Job
There are 2 ways to perform an update via the Scanner App. Entering the D.O. No. into the Search text box Scanning of the barcode / QR code To perform an update of the jobs using the Scanner App, tap on Scan To Search Jobs from the main page. The Update page will appear. Select […]
Workflow 2: Pickup-Dropoff
This tutorial is regarding the use of special courier mode in Detrack, whereby there is both a Pickup and Delivery address in a job. This special courier mode can be enabled by Detrack technical team. This tutorial is for users who have the following workflow: Pickup (items from customer) > Delivery (items to customer) Navigate […]
Workflow 1: Pickup-Warehouse-Dropoff
This tutorial is regarding the use of special courier mode in Detrack, whereby there is both a Pickup and Delivery address in a job. This special courier mode can be enabled by Detrack technical team. This tutorial is for users who have the following workflow: Pickup (items from customer) > Return to Warehouse for sorting […]
How To Implement Contactless Delivery With Recipient Signature
In light of the COVID-19 outbreak, the need for social distancing and reducing physical contract in business operations have become urgent priorities. This tutorial will guide you to set up the contactless signing feature for your recipients to sign from their own device instead of the driver’s device. There are 2 options available to send […]
How To Scan QR Codes To Accept Runs
A run is a collective set / grouping of jobs. This article describes the scanning of a QR code to accept runs to have the jobs assigned to a driver. To use this feature, the jobs will need to be assigned a Run No.. Subsequently, the QR code labels can be printed out for the […]
How To Print Shipping Labels For Deliveries and Collections
You can download and print shipping labels for your parcels. The shipping label generated will include the barcode and QR code for D.O. No. (both the barcode and QR code on the shipping label represents D.O. No.). Other included information on the shipping labels are company name, address, contact name, item description, quantity, zone, company […]
How To Customize Your Shipping Labels For Deliveries And Collections
Detrack allows you to customize your shipping labels to suit your needs. There are various options that you can switch on for your shipping labels. Below are the available sections for customizing the Shipping Label: Label Size Ship From Address Zone And Routing Code Display Options Order No. and Invoice No. Options Customized Labels Detrack […]
Detrack Scanner App
The Detrack Scanner App is generally used by the warehouse personnel to: obtain a quick update of the job update the job status assign the job to the driver Downloading the Detrack Scanner App iPhone Open the App Store app Search for: Detrack Scanner Select the Detrack Scanner listing in the search results Tap on […]
How To Auto Assign Using Zones
By tagging a vehicle to a zone, you can allow jobs under the zone to be assigned to the vehicle automatically. Note: The job status of the jobs are to be In Progress. Steps Click on the Vehicles tab. Click on the vehicle you wish to add to a zone. The Update Vehicle Form will […]
How To Remove Fields From The Job Forms
In your admin dashboard, click on the Settings > Jobs. Under the Fields tab, you can disable fields in Create Delivery/Create Collection job forms if you do not require them. Simply uncheck the checkbox for the field you wish to disable under the Enable field (third column) and click the Save button. Available Fields Job […]
How To Allow Drivers To Change Quantity Under Item Details
This tutorial will show you the steps to allow your driver to change the quantity in the Items Details. Enter the items into the Item Details section. Steps Navigate to Settings > Job > Fields. Enable Actual Quantity. Click Save when done. Driver App Thereafter, your driver will be able to change the quantity of […]
How To Use Search Jobs To Generate Reports
By using the various search criteria, you can get information such as the number of jobs per driver/vehicle, jobs under a particular job status, jobs for a particular customer (deliveries, collections or both) or jobs created over a period amount of time. The search conditions are: Detrack Job Type (Delivery or Collection) D.O. No. Date […]
How To Transfer Jobs Between Vehicles On The Dashboard
In Detrack, to transfer jobs between vehicles, users will update the new vehicle/driver assigned to the job by updating the individual job entry. Under the Vehicles tab in the Jobs dashboard, you can transfer jobs between vehicles/drivers using the Transfer Jobs button. Steps Navigate to Jobs > Vehicles which deliveries need to be re-assigned. You […]
How To Use The COD Search
For users who have been using the Cash On Delivery function for their jobs, you will want to be able to find out how much has been collected. To find out how much has been collected over a period of time and under which driver, the COD search feature will be useful. Steps Navigate to […]
How To Use The Map
The Map allows you to have an overview of your vehicles and your jobs for the day. After adding your jobs for the day, you will see the locations of your jobs and vehicles on the map. If there is no GPS connection or the app is turned off, the last known location of the […]
How To Export Daily Vehicle Job Summary
This article is regarding the generation of a basic job summary for your vehicles. Steps Go to Jobs > Vehicles Select the Vehicles tab, click on the Export button and select excel.
How To Generate Run Sheet
This tutorial is regarding the generation of the Run Sheet PDF. Steps Click on the Jobs tab > Click on either Delivery or Collection tab. Click on the Export button, and a drop-down will appear. Click on any of the Run Sheet options to generate the PDF. Run Sheets => All of the jobs for […]
How To Use The Actions Button On Dashboard
On the dashboard, you will notice a column of checkbox to the left of the table. By selecting the check boxes and clicking on the actions button, you can perform various actions to the selected rows such as assigning them to a group or deleting the entries. For the Vehicle tab, For the Job > […]
How To Use The Cash On Delivery (COD) Feature
This article is regarding the setup and usage of Cash on Delivery (COD) feature for your drivers to collect payment during delivery / collection. Whenever the driver tap on the related job in the Driver App, a sound will be played to alert them of the payment amount, and for them to record the collected […]
How To Display The ETA Time In The Driver App
This article is for displaying the ETA Time in the Driver App. Steps Navigate to Settings > Job > Fields. Check the box under the Driver App column corresponding to the ETA Time field. Scroll down to the bottom of the screen > Save. Thereafter, whenever an ETA Time is being entered into your job […]
How To Restore Or View The Logs For Deleted Jobs
If you happen to delete your jobs accidentally, and wish to restore them; you may view and restore the jobs with the following steps. Note: Only the Detrack owner account can access this page. Steps Navigate to Logs > Deleted Jobs. To restore the deleted job, select the the job > click Restore.
How To Manually Locate Your Address For Delivery Or Collection
Geocoding is a “guessing” algorithm, which can fail or produce inaccurate results. To correct the issue, you may manually locate your address for your delivery / collection job. Steps Click the map-marker icon under the Map column to open a pop-up. On the map, you may drag-and-drop the map marker pin to locate your address. […]
How To Mass Export Jobs Over A Time Period Into Excel
If you wish to mass export your jobs from a period of time in Excel, you can do so by going to your dashboard page under Jobs tab > Search Jobs. You can select from the Date of your preference and also other relevant fields that you need. Next, click the Search button to search […]
How To Scan Item Barcode To Check Items
Scan to check is a feature to help your drivers check that all the items for collection or delivery have been sent by scanning the barcodes of each parcel / item. This feature will take reference from the SKU of the Item Details section for scanning. Driver App In the driver’s app, tap into the […]
How To Allow Drivers To Scan To Pick Up Jobs
Instead of manually assigning the jobs to the driver, there is a feature for drivers to scan the barcode / QR code on the shipping label to have the unassigned jobs being assigned to them. Steps: Go to Settings > Job. Click the Options tab > Scroll down to the Options section > Enable Enable […]
How To Mass Query Jobs
This feature is for searching multiple jobs (using D.O. No.). Steps Navigate to Jobs > Bulk Search tab. Under the Jobs Selection section, copy and paste the jobs D.O. No. in the text box. Enter one D.O. No. entry per line. Barcode Scanner usage You can also use a barcode scanner to input the D.O. […]
How To Place Priority Jobs On Top Of Driver’s List
This sticky job feature enables the admin to select the kind of Job types to stay on top of the Drivers’ list. This feature is useful for those who want to alert and ensure drivers will see and remember the urgent jobs or jobs that require them to finish first. Steps Enable the Job Type […]
How To “Link” A Collection Job To A Delivery Job
Courier Mode is defined as your driver collecting goods from Point A and delivering the same goods to Point B i.e. 2 different milestones of the same job. If you have a collection that is tied to a delivery job, meaning the collection must take place before the delivery can happen, you can enable the […]
How To Download Sample CSV / Excel Template For Import Across Different Dates
This tutorial is regarding the generation of a blank CSV / Excel template for importing into Detrack for job creation. Steps In the top navigation bar, click on Jobs > Import Jobs. Click on the either the CSV / Excel link to download the the blank template file.
How To Import Jobs Across Different Dates
This article is regarding the import of jobs (for different dates) in a single CSV / Excel file. Important Fields to take note of Field Description Detrack Job Type Either Delivery or Collection Date Date to perform the job D.O. No. Unique identifier for the job Address Location to perform the job DATE FORMAT The […]
How To Use The Marketplace
The marketplace feature allows users to push jobs in their Detrack dashboard to their drivers’ phones, for them to grab. This feature caters for ad-hoc jobs or courier companies who wishes to push out the jobs to their drivers to grab. This feature also allows users to set the offer fee tagged to the job […]
How To Mass Update Job Information – E.g. Status, Date, And Assign To
This feature is regarding the mass update of a single field for multiple jobs. Steps Click on Jobs > Bulk Update option. Under the Jobs Selection section, copy and paste the jobs D.O. No. in the text box. Enter one D.O.No. per line. (You can also use a barcode scanner to input the D.O. No. […]
How To Include Attachment Link For Deliveries / Collections To Show In Driver App
This article is regarding the insertion of an attachment link for your deliveries / collections for your drivers to reference to in their Detrack App. Steps Your attachments need to be uploaded into your own server or any web host (it can also be done by putting your attachment into Dropbox). Navigate to Settings > […]
How To Automatically Reschedule Delivery / Collection Jobs To The Next Day
This Reschedule feature is meant for forwarding jobs with “Not Delivered” and / or “In Progress” status from the current day to the subsequent day. Note: This feature will only forward the jobs from the current day. Jobs from other past dates will not be affected by this feature. The event will take place at […]
How To Disable Auto Sorting Of Deliveries And Collections
If you are importing deliveries from a manifest file with optimized routes or routes according to your preferred priority, you can check the option below to disable smart sorting (function where the Driver App will auto sort the jobs according to the next nearest location). Once sorting has been disabled, your drivers will see their […]
How To Set Number Of Job Listing Per Page
You can set the number of jobs shown in the job table by clicking on the dropdown at the bottom left of the job table.
How To Edit Or Delete A Completed Job
This article is regarding the manual editing of a job. Steps Navigate to Settings > Job > POD. Switch on Enable deletion of complete jobs for dashboard. Click Save. Editing a Completed Delivery Under the POD, switch on the Enable manual POD for dashboard box to enable manual input of Proof of Delivery (POD) details. […]
