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How To Enable Continuous Photo Taking Through The Driver App

This tutorial will show you the steps to enable the continuous taking of photos through the Driver App. Settings Navigate to Settings > Job > POD. Under the Options section, switch on Enable continuous photo taking. Click Save when done. Driver App Tap on the Camera icon. In the subsequent menu, tap on Add Photo […]

How To Select The Resolution Of The Photos Submitted By The Driver App

This tutorial is regarding the selection of the resolution of the photo submitted through the Driver App. Note: Selecting a higher value for the max photo resolution will result in the Driver App submitting images with better resolution; but will result in slower transmission and use more mobile data, as the file size of the […]

How To Display / Hide Fields In The Job Table And / Or Driver App

Jobs Table There are many fields in Detrack. This tutorial is regarding the displaying / hiding of fields in the Job Table of the Dashboard and Driver App. Steps Navigate to Settings > Job > Fields. In the Fields table, check / uncheck the boxes under the Jobs Table and / or Driver App columns […]

How To Hide The Collection Jobs Tab

In the dashboard, Detrack allow users to create jobs under delivery and collection tabs. The default tabs on the dashboard are shown as per the below screenshot. This hide collection job tab feature is for users solely performing deliveries Steps To display / hide the collection tab, navigate to Settings > Job > Options. Switch […]

How To Customize Proof Of Deliveries (POD)

This article is regarding the customization of the Proof of Delivery (POD) pdf. There are 2 parts to this: Enabling/Disabling and Renaming of Fields PDF Settings Enabling/Disabling and Renaming of Fields Navigate to Settings > Job > Fields. Enable/disable the required headers. Rename the headers (optional). To display/hide the field in the POD pdf, check/uncheck […]

How To Customize POD Submission Options

Various users have different requirements for their Proof of Delivery (POD). Detrack allows you to have the option to make certain items compulsory for your POD needs. The settings for compulsory items are found under Settings > Delivery / Collection > POD and Settings > Job > POD. Field Description Signature is required Drivers will […]

How To Allow Your Drivers To View Future Jobs

By default, the Driver App will only display jobs meant for the current day. To allow your drivers to view future jobs, you may turn on the View future job feature as follows. Note: Please exercise caution with this feature, as it may confuse the driver to see all future jobs in the same screen. […]

How To Insert Your Terms And Conditions In Your POD PDF

This tutorial will show you the steps to insert your Terms and Conditions in the POD PDF. The Terms and Conditions will appear at the bottom of your POD PDF. Steps Click on the Settings > PDF. Under the PDF Settings section, you may enter your title and text into the Customized title for Terms […]

How To Enable Address Using Your Own Latitude and Longitude

This feature is for users to manually provide the Latitude and Longitude (GPS coordinates) for their drivers to navigate to the correct delivery / collection destination. Steps Navigate to Settings > Job > Fields. Enable Address Latitude and Address Longitude > Save. In the Job Form, provide the latitude and longitude of the job. Driver […]

How To Auto Generate Delivery Order No.

In Detrack, every job must be created with a D.O. No. (reference for your delivery job). This feature is for the systems to automatically generate the D.O. No. for your jobs, instead of manually providing it. The auto generated D.O. No. will start with a pre-fix of DET, e.g. DET13652364. Steps Navigate to Settings > […]

How To Show Job Fee on POD PDF

This feature is for users who want their customers to see how much they have paid for the delivery or to facilitate the collection of the job fee from the customers if necessary. The job fee will be shown on Proof Of Delivery (POD) PDF when you have activate the option. Steps Go to Settings […]

How To Print Serial No. Barcode On POD PDF

This article is for inserting the Serial No. Barcode (Code 39) in your POD pdf. Steps Navigate to Settings > Job > Fields. Enable Serial No. > Save. Navigate to Settings > PDF. Check Print serial no. barcode (Code 39) > Save. Driver App Tap on the Camera icon. Tap Scan QR / Barcode. Scan […]

How To Brand Your Dashboard With Your Company Logo

This tutorial is for displaying your logo in the Detrack dashboard. Steps Uploading of Logo Navigate to Settings > Organization > General > Logo. ​ Upload your logo > Save. ​ If the uploaded file is valid, the logo will appear. Displaying of Logo in Dashboard Switch on Display Logo in Dashboard > Save. ​ […]

How To Implement Contactless Delivery With Recipient Signature

In light of the COVID-19 outbreak, the need for social distancing and reducing physical contract in business operations have become urgent priorities. This tutorial will guide you to set up the contactless signing feature for your recipients to sign from their own device instead of the driver’s device. There are 2 options available to send […]

How To Scan QR Codes To Accept Runs

A run is a collective set / grouping of jobs. This article describes the scanning of a QR code to accept runs to have the jobs assigned to a driver. To use this feature, the jobs will need to be assigned a Run No.. Subsequently, the QR code labels can be printed out for the […]

How To Print Shipping Labels For Deliveries and Collections

You can download and print shipping labels for your parcels. The shipping label generated will include the barcode and QR code for D.O. No. (both the barcode and QR code on the shipping label represents D.O. No.). Other included information on the shipping labels are company name, address, contact name, item description, quantity, zone, company […]

How To Customize Your Shipping Labels For Deliveries And Collections

Detrack allows you to customize your shipping labels to suit your needs. There are various options that you can switch on for your shipping labels. Below are the available sections for customizing the Shipping Label: Label Size Ship From Address Zone And Routing Code Display Options Order No. and Invoice No. Options Customized Labels Detrack […]

Detrack Scanner App

The Detrack Scanner App is generally used by the warehouse personnel to: obtain a quick update of the job update the job status assign the job to the driver Downloading the Detrack Scanner App iPhone Open the App Store app Search for: Detrack Scanner Select the Detrack Scanner listing in the search results Tap on […]

How To Auto Assign Using Zones

By tagging a vehicle to a zone, you can allow jobs under the zone to be assigned to the vehicle automatically. Note: The job status of the jobs are to be In Progress. Steps Click on the Vehicles tab. Click on the vehicle you wish to add to a zone. The Update Vehicle Form will […]

How To Remove Fields From The Job Forms

In your admin dashboard, click on the Settings > Jobs. Under the Fields tab, you can disable fields in Create Delivery/Create Collection job forms if you do not require them. Simply uncheck the checkbox for the field you wish to disable under the Enable field (third column) and click the Save button. Available Fields Job […]

How To Allow Drivers To Change Quantity Under Item Details

This tutorial will show you the steps to allow your driver to change the quantity in the Items Details. Enter the items into the Item Details section. Steps Navigate to Settings > Job > Fields. Enable Actual Quantity. Click Save when done. Driver App Thereafter, your driver will be able to change the quantity of […]

How To Transfer Jobs Between Vehicles On The Dashboard

In Detrack, to transfer jobs between vehicles, users will update the new vehicle/driver assigned to the job by updating the individual job entry. Under the Vehicles tab in the Jobs dashboard, you can transfer jobs between vehicles/drivers using the Transfer Jobs button. Steps Navigate to Jobs > Vehicles which deliveries need to be re-assigned. You […]

How To Use The Map

The Map allows you to have an overview of your vehicles and your jobs for the day. After adding your jobs for the day, you will see the locations of your jobs and vehicles on the map. If there is no GPS connection or the app is turned off, the last known location of the […]

How To Export Daily Vehicle Job Summary

This article is regarding the generation of a basic job summary for your vehicles. Steps Go to Jobs > Vehicles Select the Vehicles tab, click on the Export button and select excel.

How To Generate Run Sheet

This tutorial is regarding the generation of the Run Sheet PDF. Steps Click on the Jobs tab > Click on either Delivery or Collection tab. Click on the Export button, and a drop-down will appear. Click on any of the Run Sheet options to generate the PDF. Run Sheets => All of the jobs for […]

How To Use The Actions Button On Dashboard

On the dashboard, you will notice a column of checkbox to the left of the table. By selecting the check boxes and clicking on the actions button, you can perform various actions to the selected rows such as assigning them to a group or deleting the entries. For the Vehicle tab, For the Job > […]

How To Use The Cash On Delivery (COD) Feature

This article is regarding the setup and usage of Cash on Delivery (COD) feature for your drivers to collect payment during delivery / collection. Whenever the driver tap on the related job in the Driver App, a sound will be played to alert them of the payment amount, and for them to record the collected […]

How To Display The ETA Time In The Driver App

This article is for displaying the ETA Time in the Driver App. Steps Navigate to Settings > Job > Fields. Check the box under the Driver App column corresponding to the ETA Time field. Scroll down to the bottom of the screen > Save. Thereafter, whenever an ETA Time is being entered into your job […]

How To Restore Or View The Logs For Deleted Jobs

If you happen to delete your jobs accidentally, and wish to restore them; you may view and restore the jobs with the following steps. Note: Only the Detrack owner account can access this page. Steps Navigate to Logs > Deleted Jobs. To restore the deleted job, select the the job > click Restore.

How To Manually Locate Your Address For Delivery Or Collection

Geocoding is a “guessing” algorithm, which can fail or produce inaccurate results. To correct the issue, you may manually locate your address for your delivery / collection job. Steps Click the map-marker icon under the Map column to open a pop-up. On the map, you may drag-and-drop the map marker pin to locate your address. […]

How To Mass Export Jobs Over A Time Period Into Excel

If you wish to mass export your jobs from a period of time in Excel, you can do so by going to your dashboard page under Jobs tab > Search Jobs. You can select from the Date of your preference and also other relevant fields that you need. Next, click the Search button to search […]

How To Allow Drivers To Scan To Pick Up Jobs

Instead of manually assigning the jobs to the driver, there is a feature for drivers to scan the barcode / QR code on the shipping label to have the unassigned jobs being assigned to them. Steps: Go to Settings > Job. Click the Options tab > Scroll down to the Options section > Enable Enable […]

How To Mass Query Jobs

This feature is for searching multiple jobs (using D.O. No.). Steps Navigate to Jobs > Bulk Search tab. Under the Jobs Selection section, copy and paste the jobs D.O. No. in the text box. Enter one D.O. No. entry per line. Barcode Scanner usage You can also use a barcode scanner to input the D.O. […]

How To Place Priority Jobs On Top Of Driver’s List

This sticky job feature enables the admin to select the kind of Job types to stay on top of the Drivers’ list. This feature is useful for those who want to alert and ensure drivers will see and remember the urgent jobs or jobs that require them to finish first. Steps Enable the Job Type […]

How To “Link” A Collection Job To A Delivery Job

Courier Mode is defined as your driver collecting goods from Point A and delivering the same goods to Point B i.e. 2 different milestones of the same job. If you have a collection that is tied to a delivery job, meaning the collection must take place before the delivery can happen, you can enable the […]

How To Brand Your POD PDF File With Your Company Logo

This tutorial is for displaying your logo in your POD PDF file. Steps Navigate to Settings > Organization > General > Logo to upload your logo. Select your image > Upload. Related Articles How To Set Different Logo On PODs / Shipping Labels And Tracking Widget.

How To Import Jobs Across Different Dates

This article is regarding the import of jobs (for different dates) in a single CSV / Excel file. Steps To import jobs across different dates: Click on Jobs > Import Jobs. Select your file for import. Click Import. The results will appear in the Import Results section. Notes The first row must be a header […]

How To Use The Marketplace

The marketplace feature allows users to push jobs in their Detrack dashboard to their drivers’ phones, for them to grab. This feature caters for ad-hoc jobs or courier companies who wishes to push out the jobs to their drivers to grab. This feature also allows users to set the offer fee tagged to the job […]

How To Bulk Update Job Information

This feature is regarding the bulk update of a single field for multiple jobs. Steps Click on Jobs > Bulk Update option. Under the Jobs Selection section, copy and paste the jobs D.O. No. in the text box. Enter one D.O.No. per line. (You can also use a barcode scanner to input the D.O. No. […]

How To Include Attachment Link For Deliveries / Collections To Show In Driver App

This article is regarding the insertion of an attachment link for your deliveries / collections for your drivers to reference to in their Detrack App. Steps Your attachments need to be uploaded into your own server or any web host (it can also be done by putting your attachment into Dropbox). Navigate to Settings > […]

How To Automatically Reschedule Delivery / Collection Jobs To The Next Day

This Reschedule feature is meant for forwarding jobs with “Not Delivered” and / or “In Progress” status from the current day to the subsequent day. Note: This feature will only forward the jobs from the current day. Jobs from other past dates will not be affected by this feature. The event will take place at […]

How To Disable Auto Sorting Of Deliveries And Collections

If you are importing deliveries from a manifest file with optimized routes or routes according to your preferred priority, you can check the option below to disable smart sorting (function where the Driver App will auto sort the jobs according to the next nearest location). Once sorting has been disabled, your drivers will see their […]

How To Edit Or Delete A Completed Job

This article is regarding the manual editing of a job. Steps Navigate to Settings > Job > POD. Switch on Enable deletion of complete jobs for dashboard. Click Save. Editing a Completed Delivery Under the POD, switch on the Enable manual POD for dashboard box to enable manual input of Proof of Delivery (POD) details. […]

How To Use Detrack To Submit Employees’ Antigen Rapid Test (ART) Results

In light of the COVID-19 outbreak, companies are strongly encouraged to commence regular testing for employees who work on-site. Use Detrack’s award-winning electronic proof of delivery (E-POD) solution to easily track and conveniently store your employees’ ART results. Your employees can now simply capture and submit their ART results on the Detrack app, while you […]

Detrack Fields For Jobs

This article is regarding the fields and descriptions of the Job in Detrack. Field Description Data Type Example Variable Tags for SMS / Email Notifications Detrack Job Type There two types of jobs in Detrack. They are Delivery or Collection jobs. When creating a job, you have to indicate the type of job by choosing […]

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