Workflow 1: Pickup-Warehouse-Dropoff

This tutorial is regarding the use of special courier mode in Detrack, whereby there is both a Pickup and Delivery address in a job. This special courier mode can be enabled by Detrack technical team.

This tutorial is for users who have the following workflow:

Pickup (items from customer) > Return to Warehouse for sorting > Delivery (items to customer)

Pickup phase

1. Navigate to Jobs > Deliveries > Select a Date.
   
   
2. Click on the Add Delivery button to open a pop-up.
   
3. Fill in the job form.E.g.
   
4. Click Save when done, and the job will be displayed in the Driver App.

Delivery Phase

1. Screenshot of job being received in the Driver App.
   
2. Driver clicks into the Job.
   
3. Driver captures Signature and Photo and submits job by clicking the Green Tick button.
   
4. Job in Driver App becomes Collected. (Pickup portion completed by first driver.)
   
5. When your driver has collected the goods, the status of the job will change to Picked Up.
   

At Warehouse Phase

1. When your driver has returned to the warehouse, click on the job, and change the Job Status to At Warehouse.
   
2. Click Save when done, and the job will be removed from the Driver App.
   
3. Job Removed From Driver App
   

Delivery Phase

1. When the job is ready for delivery, click on the job to open a pop-out.
2. Change the Job Status to Out For Delivery.
   
3. Select a vehicle for the Assign To field.
   
4. Click Save when done, and the job will be displayed in the Driver App.
5. Job received in Driver App.
   
6. Driver clicks into the Job.
   
7. Driver captures Signature and Photo and submits job by clicking the Green Tick button.
   
8. Job completed.
   
9. After the driver has delivered the item and POD the job, the status of the job will change to Completed.