If you have cancelled all your paid licenses with us, your data retention privileges will be that of a Free User when the plan expires.

If you have at least one monthly / annual Detrack license with us, your data retention privileges will be that of a Paid User.

Below are the respective data retention schedules for a Free User and a Paid User

Once the time period expires for the respective data types, Detrack will automatically purge the data based on the retention schedules from the calendar date of the job.

S/NData TypeFree userPaid user
1Proof of Deliveries/Collections30 days60 Months
2Incomplete Jobs30days24 Months
3Vehicle Location History12 Months12 Months
4Jobs Trash*12 Months12 Months
  1. If the job were to be deleted before the expiry time, they will be sent to the job trash. They will be subsequently be deleted from the systems after 12 months.
  2. Before the 12 months’ expiry time, the jobs can still be restored from the job trash.


How can I delete these data ahead of the schedule if there is a need to?

Kindly drop us an email us, and our technical team can delete those data.

What happens once Data is deleted/purged after the respective time schedule

Deleted/Purged data will be archived in temporary storage for the next 30 days before it will be permanently deleted from our servers with no backup records.

Can I delete my data earlier instead of following the above schedule?

Yes, you can navigate to Settings > Job > Options > Job Retention Period to adjust the shorten the retention period to comply with your in-house PDPA policy.

What happens when I request to delete the Detrack account?

All of the data will be permanently deleted from systems without backup.

Updated: 26th September 2023