Free vs Paid User
If you have cancelled all your paid licenses with us, your data retention privileges will be that of a Free User when the plan expires.
If you have at least one monthly / annual Detrack license with us, your data retention privileges will be that of a Paid User.
Below are the respective data retention schedules for a Free User and a Paid User
Upon expiry, Detrack will automatically purge the data based on the following retention schedules (based on the calendar date of the job) without backup.
| S/N | Data Type | Free user | Paid user |
|---|---|---|---|
| 1 | Proof of Deliveries/Collections | 30 days | 60 Months |
| 2 | Incomplete Jobs | 30 days | 24 Months |
| 3 | Vehicle Location History | 12 Months | 12 Months |
| 4 | Jobs Trash* | 12 Months | 12 Months |
- If the job were to be deleted before the expiry time, they will be sent to the jobs trash. They will subsequently be deleted from the systems after 12 months.
- Before the 12 months’ expiry time, the jobs can be restored from the jobs trash.
FAQs
What happens once Data is deleted/purged after the respective time schedule?
Deleted/Purged data will be archived in temporary storage for the next 30 days before it will be permanently deleted from our servers with no backup records.
How can I delete these data ahead of the schedule if there is a need to?
Kindly drop us an email us, and our technical team can delete those data.
Can I delete my data earlier instead of following the above schedule?
Yes, you can navigate to Settings > Job > Options > Job Retention Period to adjust the shorten the retention period to comply with your in-house PDPA policy.
What happens when I request to delete the Detrack account?
All of the data will be permanently deleted from systems without backup.
Updated: 26th September 2023
