How To Send Email When A Job Is Scheduled For Delivery / Collection

This article is regarding the sending of email notifications when a job is scheduled for delivery / collection. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you to create a […]

How To Send Email At Certain Day And Time

This article is regarding the sending of email notifications at a certain time like an alarm clock. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you to create a middleware […]

How To Send Email When A Job Is Delayed

This article is regarding the sending of email notifications when a job is delayed. This job delay trigger is taking reference from the ETA Time and Live ETA of the job. When the Live ETA exceeds the ETA Time of the job, the job delay event will be triggered. This job-delayed notification will only be […]

How To Send Email When A Job Is Added

This article is regarding the sending of email notifications when a job is added. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you to create a middleware to catch the […]

How To Send Email When A Job Is Failed

This article is regarding the sending of email notifications when a job is failed. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you to create a middleware to catch the […]

How To Send Email When A Rating / Feedback Is Submitted

This article is regarding the sending of email notifications when a user submits a rating / feedback through the tracking widget. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you […]

How To Send Email When The Driver Triggers The Arrived At Location

This article is regarding the sending of email notifications when the driver triggers the Arrived At through the Driver App. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you to […]

How To Send Email When The Driver Triggers The Cancel Head To Location

This article is regarding the sending of email notifications when the driver triggers the Cancel Head To Location through the Driver App. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for […]

How To Send Email When The Driver Triggers The Head To Location

This article is regarding the sending of email notifications when the driver triggers the Head To Location through the Driver App. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you […]

How To Send Email When A Job Is Completed or Partially Completed

This article is regarding the sending of email notifications when a job is completed or partially completed. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you to create a middleware […]

How To Use the Search Feature For Notification

This article is regarding the use of the search feature for Notifications. Steps Navigate to Settings > Notifications. Navigate to Notification Settings to find the Search form. Available Searches Field Description Job Type Refers to the Job Type selection of the notification. Job Delivery Collection Groups Refers to the Group of the notification. Text Refers […]

How To Use WYSIWYG (Or HTML) Editor

WYSIWYG (or HTML) editor for your email templates offers you the ability to style your email notifications to suit your preferences or to match your corporate identity. Some of the actions that can be performed with the WYSIWYG editor are: Change your style etc. Style your text with bold, italic, underline, etc. Insert hyperlinks to […]

List of Job Variables For Your Email Or Text/SMS Notifications

Below is a list of job variables that can be inserted into your emails or text / SMS for sending the notifications. Kindly note that the job variables are case-sensitive, i.e. there is a need to use the exact word e.g. {{name}} in your template notification. Other variations such as {{Name}}, {{NAME}}, {{nAME}}} etc. will […]

Differences Between Twilio And Vonage (Nexmo)

Vonage (Nexmo) Twilio Able to display other phone numbers other than the number that Vonage (Nexmo) has assigned as the sender Unable to display other phone numbers other than the number that Twilio has assigned as the sender Able to display alphanumeric and other phone numbers as sender e.g. (Detrack or +6596941488) Only able to […]

Statuses Of Tracking Widget And Notifications

Tracking Widget Statuses INFO-RECEIVED STATUS Info-received status appears on tracking status when a delivery / collection job has been added or imported into Detrack job list. This shows that information has been received to process the delivery or collection. When a job is added, the tracking status Info-received will appear until the job has been […]

How To Set Notifications For Different Groups

You can several Groups for your customers to receive the notifications. Only jobs belonging to the related Group will receive the notification according to the setup. Steps Navigate to Users > Groups. Click on the Add Group button to add some Groups. Navigate to Settings > Notification > Notification Settings. Whenever you add or edit […]

How To Send Text / SMS When A Job Is Delayed

Users can send text / SMS messages to their customers when there is a delay for the job. This job delay trigger takes reference from the ETA Time and Live ETA of the job. Note: The ETA Time is a manually provided value, e.g. 14:30 to the job. The Live ETA will be generated from […]

How To Enable The Sending Of Text / SMS During A Certain Time Window

To avoid disturbing your customers, there is a feature in Detrack that will permit the sending of SMS / text notifications during a specified time range. This tutorial will show you the steps to allow SMS messages to be sent out in the time range of 8 am to 10 pm. SMS notifications out of […]

How To Send Text / SMS When A Rating / Feedback Is Submitted

This article is regarding the sending of a notification when a rating / feedback is collected through the Tracking Widget. If you like to receive an email or SMS notification when there is a customer feedback or rating submitted, go to Settings > Notifications.  Go to the Notification settings tab and click on Add Notification.  […]

How To Send Text / SMS When A Job Is Failed

Users can send text / sms messages to their customers when a job is not completed. To set text / SMS triggers go to Settings > Notifications. Click on Text / SMS settings tabs to set up the settings. Then, go to Notification settings tab and click on failed event trigger. Steps Navigate to Settings […]

How To Send Text / SMS When A Job Is Completed or Partially Completed

Users can send text / SMS messages to their customers when a job is completed or partially completed. Steps Navigate to Settings > Job > Fields. Enable Phone No. (Optional), Sender Phone No. (Optional) and Other Phone Numbers (Optional) > Save. Navigate to Settings > Notifications. Click on Notification Settings. Click on Text / SMS […]

How To Send Text / SMS When Arrived At Location

The systems can send text / SMS messages to their customers when drivers have arrived at the job location for deliveries / collections by tapping on the Arrive At Location button in the Detrack App. Steps Navigate to Settings > Notifications. Click on Notification Settings tab to set up the SMS settings. Click on the […]

How To Send Text / SMS When Cancel Heading To Location

The systems can send text / sms messages to inform their customers when the drivers are not heading to their location due to a change by tapping on the Cancel Head To Location button on Detrack App. Steps Navigate to Settings > Notifications. Click on Notification Settings tab to set up the SMS settings. Click […]

How To Send Text / SMS When Heading To Job Location

The systems can send text / SMS messages to the customers when the driver is heading to the job location for delivery / collection by tapping Heading To Location in the Driver App. Steps Navigate to Settings > Notifications. Click on Notification Settings tab to set up the SMS settings. Click on the heading-to to […]

How To Send Text / SMS When A Job Is Out For Delivery

This article is regarding the setting of a notification when the job is Out for Delivery. Job is assigned to a driver Date of job is of the current date Steps Navigate to Settings > Notifications. Click on Notification Settings tab to set up the SMS settings. Click on the Add Notification button to open […]

How To Send Text / SMS At Certain Day And Time

This article is regarding the sending of notifications at a certain time like an alarm clock. The Pre-Job event allows the admin to send a notification 1 to 5 days before the delivery date at a selected time. Steps Navigate to Settings > Notifications. Click on Notification Settings tab to set up the SMS settings. […]

How To Send Text / SMS When Job Is Scheduled To Deliver / Collect

Users can send text / SMS messages to their customers when a job is scheduled to deliver / collect on a future date. Conditions Job Status – In Progress Job assigned to a vehicle Date of job to be of a future date Steps Navigate to Settings > Notifications. Click on Notification Settings tab to […]

How To Send Text / SMS When A Job Is Added

Users can send text / SMS messages to their customers when a new job is added / imported to job list. The initial status can be In-transit or In-progress. Note: Existing jobs in the system are rescheduled to another date will not trigger this notification. Steps Navigate to Settings > Notifications > Notification Settings > […]

How To Set Up Email And Text / SMS Notifications

This article is regarding the setting up of Email and/or Text/SMS notifications in Detrack. The notifications are triggered whenever there a job status change to the selected Event. Email Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. […]

How To Personalize Customer Email Notifications

You can personalize what your customers see when they receive email notifications on their collections and deliveries. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you to create a middleware […]

How To Sign Up For Text / SMS Account with Vonage (Nexmo)

To register for Vonage(Nexmo), go to www.vonage.com Steps Click on Try It Free. Fill in your details and Sign up. An sms verification code will be sent to your mobile no. and you will key in the verification code provided. Copy the Key and Secret under Getting Started. Paste the key and secret code to […]

How To Sign Up For Text / SMS Account With Twilio

Go to Settings > Notifications >Text / SMS Settings then click on the link Twilio to sign up an account. Enter your details in the sign up page of Twilio. To setup text messaging (SMS) using Twilio, go to Settings > Notifications > Text / SMS Settings. Select Twilio in the Text / SMS Provider […]

How To Insert Company Logo In Email Notifications

This tutorial is about the inserting your company’s logo in the signature portion of the email notifications. How To Obtain Image Logo URL Go to your company website > Locate the company logo. Right click on your company logo > Click Copy Image Address. Navigate to Settings > Notifications > Email Settings. In the Signature […]

How To Link Directly To Track And Trace (Tracking Widget)

Note: this is an advanced tutorial which may require some knowledge of programming or HTML. Please consult your programmer or webmaster if you require assistance in setting up the direct link. If you would like to email your customers the tracking link instead of directing them to go to your website and look for the […]

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