How To Send Text / SMS When A Rating / Feedback Is Submitted

This article is regarding the sending of a notification when a rating / feedback is collected through the Tracking Widget.

1. If you like to receive an email or SMS notification when there is a customer feedback or rating submitted, go to Settings > Notifications. 
2. Go to the Notification settings tab and click on Add Notification. 
3. Under the Add Notification form, select feedback in the Events field. 
4. Navigate to the Text / SMS tab.
   
5. There are 4 options for this field.
   

   Field	Description
   Select Field	None. Does not take reference from any of the job fields for sending out text / SMS.
   Phone No.	Takes reference from the Phone No. for sending out the Text / SMS.
   Sender Phone No.	Takes reference from the Sender Phone No. for sending out the Text / SMS.
   Other Phone Numbers	Takes reference from the Other Phone Numbers for sending out the Text / SMS.

   

6. Other Fixed Numbers (Optional)
   – Entries in this field will always trigger the Text / SMS notifications.
   
7. Enter your customized text message in the Text / SMS body field.
   Note: Your SMS service provider will charge you > 1 credit per SMS if the the number of characters in your SMS is > 160 characters.
   
8. Click Save when done.

Related variable tags:

• {{feedback_remarks}}
• {{goods_service_rating}}
• {{driver_rating}}