How To Send Text / SMS When A Job Is Failed

Users can send text / sms messages to their customers when a job is not completed.

To set text / SMS triggers go to Settings > Notifications.

Click on Text / SMS settings tabs to set up the settings. Then, go to Notification settings tab and click on failed event trigger.


  1. Navigate to Settings > Job > Fields.
  2. Enable Phone No. (Optional), Sender Phone No. (Optional) and Other Phone Numbers (Optional) > Save.
  3. Navigate to Settings > Notifications.

    Click on Notification Settings tab to set up the SMS settings.

  4. Click on failed to open an Update Notification page.
  5. Select the type of job to trigger a failed notification,
    • Jobs – trigger notification when either Delivery or Collection job failed
    • Delivery – trigger notification when only Delivery job is failed
    • Collection – trigger notification when only Collection job is failed
  1. Events – Select Failed for Events.
  2. GroupOptional
    Leaving it blank will result this notification template to be applicable to all jobs.
  3. Select the Reason for failing the job to trigger the notification. (Optional.)
    Notification is triggered only when this failed reason

Text / SMS

  1. Click on Text / SMS tab.
  2. For the Send text / SMS to option, select the field containing the mobile number that you wish to notify when the event is triggered.

    There are 4 options for this field.

    Field Description
    Select Field None. Does not take reference from any of the job fields for sending out text / SMS.
    Phone No. Takes reference from the Phone No. for sending out the Text / SMS.
    Sender Phone No. Takes reference from the Sender Phone No. for sending out the Text / SMS.
    Other Phone Numbers Takes reference from the Other Phone Numbers for sending out the Text / SMS.
  3. Other Fixed NumbersOptional
    This notification template will always be triggered to entries in this field.
    Typically used to notify internal staff or or 3rd party contractors.
  4. Enter your customized text message in the Text / SMS body field.
    Note: Your SMS service provider will charge you > 1 credit per SMS if the the number of characters in your SMS is > 160 characters.
  5. Click Save when done.

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