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How To Enable The Automatic Heading To Location trigger For The Driver App

This article is regarding the automatic triggering of the Heading To Location for the subsequent job for the list of jobs in the Driver App (descending order) upon completion of the current job. To sort the jobs in the Driver App, refer to: How to Manually Sort Deliveries for Drivers How to Disable Auto-Sorting of […]

How To Include POD Information In Your Photos

This article is regarding the inclusion of POD information to your photos being captured through the Driver App. Steps Navigate to Settings > Job. Click on the Options tab. Scroll down to the Options section to switch on the options. Click Save when done.

How To Make Note For Photo Mandatory For Collections

Steps In your admin dashboard, click on Settings > Collection. Under the POD tab, switch on Note for captured photo is required > click Save. Your drivers will now be required to capture a note for the photos before they can submit POD.

How To Make Signature Or Photo Mandatory For Collections

Steps In your admin dashboard, click on Settings > Collection. Under the POD tab, switch on Signature or Photo is required > click Save. Your drivers will now be required to capture receiver’s signature or photo before they can submit POD.

How To Make Photo Mandatory For Collections

Steps Click on Settings > Collection. Under the POD tab, switch on Photo is required for completed collection > click Save. Your drivers will now be required to capture signature before they can submit POD.

How To Make Note For Photo Mandatory For Deliveries

Steps Click on Settings > Delivery. Under the POD tab, switch on Note for captured photo is required, click Save and you are done. Your drivers will now be required to write a note for photo captured before they can submit POD.

How To Make Signature Or Photo Mandatory For Deliveries

Steps Click on Settings > Delivery. Under the POD tab, switch on Signature or Photo required, click Save and you are done. Your drivers will now be required to capture signature or photo of goods before they can submit POD.

How To Make Photo Mandatory For Deliveries

Steps Click on Settings > Delivery. Under the POD tab, switch on Photo is required for completed/failed delivery, click Save and you are done. Your drivers will now be required to capture photos of goods before they can submit POD.

How To Make Signature Mandatory For Deliveries

Steps Click on Settings > Delivery. Under the POD tab, switch on Signature is required > click Save. Your drivers will now be required to capture receiver’s name before they can submit POD.

How To Customize Non-Collection Reasons

Steps Click on Settings > Collection. Under the Reasons tab, you can customize your list of reasons for your driver to select for non-collections as well as item rejection for collections.In the Reasons section, you can add one or multiple (separate by a new line) reasons for your driver to select from when tapping on […]

How To Customize Non-Delivery Reasons

Steps Click on Settings > Delivery. Under the Reasons tab, you can customize your list of reasons for your driver to select for non-deliveries as well as item rejection for deliveries.In the Reasons section, you can add one or multiple (separate by a new line) reasons for your driver to select from when tapping on […]

How To Change Maximum Number Of Photos

By default, the maximum number of photos per job is 2 (for non-paying users). This article is regarding the change of maximum number of photos value. Steps Navigate to Settings > Job > POD. Select the number you want from the Max no. of photos field (Highest number: 10) > Save. Related Articles How To […]

How To Enforce A Verification Code Prior To Completing Or Failing A Job

This tutorial is regarding the request for a Verification Code in the Driver App prior to completion or failing a job in the event a signature is not being captured. Setting Up the Email / SMS Text Notifications Navigate to Settings > Notification > Notification > Notification Settings > Add / Edit your notification template. […]

How To Enable Continuous Photo Taking Through The Driver App

This tutorial will show you the steps to enable the continuous taking of photos through the Driver App. Settings Navigate to Settings > Job > POD. Under the Options section, switch on Enable continuous photo taking. Click Save when done. Driver App Tap on the Camera icon. In the subsequent menu, tap on Add Photo […]

How To Select The Resolution Of The Photos Submitted By The Driver App

This tutorial is regarding the selection of the resolution of the photo submitted through the Driver App. Note: Selecting a higher value for the max photo resolution will result in the Driver App submitting images with better resolution; but will result in slower transmission and use more mobile data, as the file size of the […]

How To Display / Hide Fields In The Job Table And / Or Driver App

Jobs Table There are many fields in Detrack. This tutorial is regarding the displaying / hiding of fields in the Job Table of the Dashboard and Driver App. Steps Navigate to Settings > Job > Fields. In the Fields table, check / uncheck the boxes under the Jobs Table and / or Driver App columns […]

How To Customize POD Submission Options

Various users have different requirements for their Proof of Delivery (POD). Detrack allows you to have the option to make certain items compulsory for your POD needs. The settings for compulsory items are found under Settings > Delivery / Collection > POD and Settings > Job > POD. Field Description Signature is required Drivers will […]

How To Allow Your Drivers To View Future Jobs

By default, the Driver App will only display jobs meant for the current day. To allow your drivers to view future jobs, you may turn on the View future job feature as follows. Note: Please exercise caution with this feature, as it may confuse the driver to see all future jobs in the same screen. […]

How To Implement Contactless Delivery With Recipient Signature

In light of the COVID-19 outbreak, the need for social distancing and reducing physical contract in business operations have become urgent priorities. This tutorial will guide you to set up the contactless signing feature for your recipients to sign from their own device instead of the driver’s device. There are 2 options available to send […]

How To Allow Drivers To Change Quantity Under Item Details

This tutorial will show you the steps to allow your driver to change the quantity in the Items Details. Enter the items into the Item Details section. Steps Navigate to Settings > Job > Fields. Enable Actual Quantity. Click Save when done. Driver App Thereafter, your driver will be able to change the quantity of […]

How To Display The ETA Time In The Driver App

This article is for displaying the ETA Time in the Driver App. Steps Navigate to Settings > Job > Fields. Check the box under the Driver App column corresponding to the ETA Time field. Scroll down to the bottom of the screen > Save. Thereafter, whenever an ETA Time is being entered into your job […]

How To Allow Drivers To Scan To Pick Up Jobs

Instead of manually assigning the jobs to the driver, there is a feature for drivers to scan the barcode / QR code on the shipping label to have the unassigned jobs being assigned to them. Steps: Go to Settings > Job. Click the Options tab > Scroll down to the Options section > Enable Enable […]

How To Include Attachment Link For Deliveries / Collections To Show In Driver App

This article is regarding the insertion of an attachment link for your deliveries / collections for your drivers to reference to in their Detrack App. Steps Your attachments need to be uploaded into your own server or any web host (it can also be done by putting your attachment into Dropbox). Navigate to Settings > […]

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