Who We Are

At Detrack, we’re a dedicated team that loves doing what we do — working to push the boundaries of delivery management software every single day.

Advanced Vehicle Tracking

Electronic Proof of Delivery

Real-time Notifications

When we created Detrack in 2013, we had a shared vision of bringing world-class delivery management features, previously reserved only for large enterprises, to any business, anywhere in the world with just a smartphone. Within one year, we helped businesses in 20 countries complete 1 million jobs. 9 years later, we continue to deliver with more than 83 million jobs completed, a larger team, and customers in 50+ countries using Detrack to improve deliveries and delight their customers. At Detrack, we’re all about family – and we’d love for you to join ours.

Dason, Fanny, and Daniel

Here’s what we’re about…

Detrack is born out of a simple philosophy; reliability can be affordable with the smart use of technology.

Recognizing the value and importance for businesses to be in control of their deliveries at all times, we created a mobile app-based vehicle tracking and proof of delivery system that lets you remain in control of your fleet even when they are out on the roads with just the use of smartphones.

Everything about Detrack is designed for smooth user experience and increased productivity in delivery management without incurring extra time, effort and labor. It can be seamlessly incorporated into existing systems and processes, is easy to use, reliable, automated and most importantly, affordable.

With these principles in mind, our team created a revolutionary solution which did away with traditional retrofitted tracking devices, complex legacy backend systems, long implementation time and bulky barcode scanners.

At Detrack, we believe in the people behind the logistics operations. That is why we never stop listening to our customers as we continue to perfect our system.

Our history

Take a look at our journey from small business to industry leader.

Our People

Our customers are extremely important to us, but we wouldn’t be anywhere without our fantastic team.

This dedicated bunch helps to make Detrack everything it is, and supports you across 40 different time zones.

Kristin

General Manager

Daniel

CTO & Co-Founder

Darryl

Product Manager

Terence

Business Development Manager

Jenny

Support Lead

Nicholas

Sales Lead

Nicole

Sales Development Representative

Matthew

Sales Development Representative

Charles

Systems Support Engineer

Candra

Marketing Lead

Nadine

Creative Lead

Gabrielline

Creative Designer

Rachelle

Content Specialist

Johnny

Engineering Lead

Alex

Senior Software Engineer

Hilary

Software Engineer

Chien Lee

Software Engineer

Luke

Software Engineer

Kay Zin

Mobile Application Engineer (iOS)

Clement

Mobile Application Senior Engineer

Si Hui

Administrative Executive

Riza

Onboarding Specialist

Randy

Onboarding Specialist

Anggi

Onboarding Specialist

Indah

Onboarding Specialist

Dinda

Onboarding Specialist

Adiyatma

Onboarding Specialist

Eliminate Paperwork with E-POD

Capture signatures easily by signing on your IOS/Android phone. Save time, prevent disputes, and reduce your company’s carbon footprint with real-time Electronic proof of delivery. Rid yourself of paper delivery orders with an automated E-POD from the moment a job is completed.

Send Real-Time Customer Notifications

Keep your customers in the loop with real-time notifications sent via email or SMS. Automatically let them know when their package is pre-delivery, en route, or has arrived (and more). You’ll give better customer service and reduce those endless enquiries.

Bring your Brand to Life with Customizable E-PODs

Differentiate your brand and make it your own by customizing your E-POD. Place your company logo in the proof of delivery PDF file that is automatically sent to customers once a delivery is completed. Increase your brand exposure when customers sign for their deliveries.

Gain Valuable Insights with Customer Feedback

Record customer feedback easily upon collection or delivery. With the review option, you can learn how your customers feel about your product and service, and act accordingly. These reviews will be submitted together with the captured POD back to the Detrack dashboard in real time.

Stay in Control With Admin Visibility

Get notified whenever there are failed or partially completed deliveries with live updates on the admin color-coded dashboard screen, easily monitor driver performance and the statuses for the day’s deliveries. Stay on top of every job and resolve delivery issues swiftly before they turn into major problems.

Keep Everyone Safe With Contactless Delivery

Leaving safety to chance is never an option. Easily implement Contactless Delivery workflows so both your drivers and customers stay reassured and safe. With Detrack, you can capture important proof of delivery while maintaining social distancing.

Automate Route Planning with ElasticRoute

Made using proprietary heuristic algorithms, ElasticRoute is a highly efficient route planning engine capable of producing natural cluster-based routes at record speed according to any complex rules you may have. Enjoy optimized routes ready with the touch of a button.

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Experience the full benefits of Detrack’s live delivery tracking and electronic proof of deliveries (E-PODs) solution today. Sign up for a free account or speak with our sales team to get tracking in no time.

Get started with us!

Find out how you can simplify your logistics tracking and delivery operations at a minimal cost with Detrack!