At Detrack, we hold ourselves and our systems to the highest standards. As a Detrack user, you can feel confident that your data is in safe hands, and that we are leading the charge when it comes to a fair and progressive workplace. Explore our range of national and international accreditations below.
Your most sensitive data is in good hands. Detrack is committed to helping you safeguard the security of your account and the data within. With state of the art anti-intrusions fortifications on our server infrastructure, 24 /7 live monitoring of external threats and stringent internal logical controls, your data is safe with us.
Our AWS (hosted on Amazon Managed Services with state-of-the-art security) are fortified with firewall, up-to-date patches, and 24/7 threat detection service that continuously monitors for malicious activity and unauthorized behavior.
Each user account can be governed with two-factor authentication (2FA) and strong password enforcement. Admins can set the required password strength level, and enforce 2FA for all your users.
Network traffic is encrypted using Transport Layer Security (TLS). Encryption for data at rest and in flight is automated and secured. Rest assured knowing your most important data is safely secured at all times.
Strict access rights clearance with 2FA authentication to any customer data for internal staff (that is regularly reviewed in accordance with ISO 27001 standards). No third party vendor can gain access to user accounts.
We utilize AI endpoint monitoring. All computers, i.e. endpoints of Detrack, are protected by anti-virus software and monitored 24/7 by endpoint threat response system (powered by AI).
Detrack offers you true reliability with high service availability guarantees, daily data backup and fast, automatic data recovery. Choose a system you can rely on 24/7, even when accidents happen.
Daily data backups are performed over a 30 day period for recovery purposes in the unlikely event of accidental loss, destruction or damage. You can rely on Detrack, even when accidents happen.
Servers have automated auto healing and auto recovery systems in place to handle unexpected incidents that may result in downtime. Fast and automatic recovery gives you peace of mind.
We are committed to protecting the privacy of the data stored in our products and services. Your data stored in our cloud products can be accessed by authorized personnel only to ensure reliability of service. Access is restricted tightly and monitored using both logical controls and management processes.
Detrack has a strict data privacy policy and we do not access our customers’ data (unless authorized and given access to the account in order to troubleshoot or assist with support). Our users’ data is also kept private and secured to the best practices available and you can refer to our privacy policy.
We understand the importance of the strength of a team to protect our users’ data. Annual security awareness and personal data protection (PDPA, GDPR) training is conducted for all Detrack staff, to ensure all staff are trained to detect phishing attempts, and fully aware of the up-to-date best data protection practices. Choose a team you can trust.
Data is immediately deleted once a user terminates their account. Deleted data will be archived in temporary storage for the next 30 days before it will be permanently deleted from our servers with no backup records. Refer to our data retention schedule.
We developed features to mask personal data for delivery tracking, and help you comply with data protection regulations. Get to know your Detrack dashboard to understand what the appropriate settings will be. Getting the settings right prevents you from exposing your customers’ personal information through delivery tracking links.
Both our systems and our workplace undergo independent checks and verification for legal and ethical compliance. Our strong and growing focus on standards conformance and compliance will help you meet your regulatory and policy objectives.
The ISO 27001 standard is a globally recognised information security standard developed and maintained by the international organization for standardization (ISO). In 2021, Detrack officially became ISO 27001 certified, the result of an enormous effort to protect customer confidentiality and integrity.
HIPAA (The Health Insurance Portability and Accountability Act of 1996) is a federal law that requires the creation of national standards to protect sensitive patient health information from being disclosed. Detrack has been proudly HIPAA compliant since 2013, and continues to strive to protect the privacy and security of customer data.
Since 2020, Detrack is proudly recognised as a progressive employer and adopter of the Tripartite standards. With flexible work arrangements, fair recruitment, people-first leave policies and more, we can proudly say that Detrack is a fair, progressive, and diverse workplace.
With over 260 million proof of deliveries captured, businesses trust Detrack’s Delivery Management Software. Detrack is focused on what makes a real difference to you and your customers: efficient live vehicle tracking and electronic proof of delivery (E-POD), made accessible through our Android / iOS app.
Available for iOS and Android, the Detrack app is all you need to get started
So you can begin to manage jobs through your dashboard
Explore Detrack’s wide range of features and start delivering smoothly
Meet the customers using our Delivery Management Software to make their delivery smarter.
and start using Detrack in seconds!
Subscribe to our newsletter to get tips delivered straight to your inbox
