Delivery Notifications: Detrack Feature and FAQ

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Are your customers missing their delivery time due to not having notifications? Or are they complaining about the lack of delivery updates for their packages when it is in transit? With Detrack’s real-time delivery notifications, you can reduce your customer’s delivery uncertainty and build brand confidence.

What Are Delivery Notifications And Why Are They Important?

If you’ve ordered items from an eCommerce store, then there’s a high chance that, at some point, you’ve received delivery alerts or shipment notifications. So, what are those notifications, and why are they important to you? 

About 93% of customers shopping online prefer receiving notifications on their package’s delivery status during delivery. 98% of customers say it’s an essential aspect of brand loyalty. Delivery notifications are simply email or SMS alerts that turn your customers from “I have no idea when my package will arrive today.” to “My package will be here by 4 pm today!”

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A delivery notification allows your customers to know the status of their orders. These notifications can include information such as the tracking number and the estimated delivery date and even inform you that your delivery is the next stop. Shipment notifications also allow the sender and receiver to track upcoming orders and ensure the delivery occurs when promised.

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Start delivering efficiently now!

Try Detrack today, no credit card needed.

Start delivering efficiently now!

Try Detrack today, no credit card needed.

Detrack’s Delivery Notifications Wherever Customers Are

Have you been looking for a way to automate your notification process and get out communication as soon as your packages are shipped?

Detrack is your solution! Your customers may be miles away, but with our automated delivery system featuring email and SMS notifications, they’re just a click away! Our delivery notification feature will keep you updated and notify customers about their shipment status every step of the way. This frees up additional time for you to run your business.

By implementing shipping notifications, you can vastly increase customer satisfaction by ensuring transparency every step of the way. Your business will see increased revenue by increasing customer loyalty and reducing customer support inquiries.

How Detrack's Delivery Notifications Can Benefit Your Business

Keeping customers in the loop about their order status is essential when running a business, and one way to achieve this is by utilizing an adequate notification system. Mobile app alerts can update your customers when their package has been shipped, the expected delivery date, when it has been delivered, and even returned.

Having difficulties automating your notifications? Here’s how we can help your business!

Increased Revenue

What’s better than revenue? More revenue, of course! With an adequate notification system, you can improve your inventory management by knowing precisely what has been shipped out and when. 

You can now avoid over-ordering or leaving yourself with a stock shortage. Reduced inquiries mean fewer staff members, reducing monthly overheads while increasing revenue generated.

Decreased Customer Service Inquiries

Item loss, delays, and theft are common with package deliveries. A lack of visibility on the status of a customer’s orders will undoubtedly increase the number of calls to your customer support or service center.

On the contrary, our regular courier notifications to your customers about the location and status of all shipments will reduce the number of customer service inquiries, increase customer satisfaction, and reduce operational costs.

Improved Order Tracking

For your order management system to be fully effective, you need to incorporate real-time notifications. By automatically sending updates to your customers whenever their order status changes, Detrack’s automated delivery notification can help improve visibility and ensure that your customers always know the exact location of their packages.

As a result, Detrack’s delivery notifications can save you time and money while also providing your customers with peace of mind and satisfaction.

Stay Ahead Of The Competition

As a business owner, it’s essential first to watch your competitors and understand your advantages and disadvantages in the market. You also need to understand your competitor’s future and current plans to provide appropriate strategies to gain a competitive edge. 

Part of this involves staying ahead of the competition. You want your customers to have the best experience possible when they purchase from your store. And one way to do that is by providing them with Detrack’s delivery notifications.

Increased Customer Satisfaction

Customer satisfaction is key to a successful business because it shows whether or not your customers like what you’re doing or the service you’re offering. Research has shown that high customer satisfaction means better customer retention, brand reputation, and higher lifetime value. 

That’s why it’s essential to ensure your customers are satisfied by keeping them up-to-date on the status of their orders. Detrack’s delivery notifications can help you do just that.

Prevent Redelivery

When a customer has no visibility or isn’t aware of the package’s exact location, there’s a high chance that your business will lose money and time because of a failed delivery. Redelivery is often needed when customers aren’t at their designated pickup location.

Attempting a delivery several times is not cost-effective for a business as it consumes extra fuel, creating unnecessary costs. But, if a customer knows when their package will be delivered, they can plan to be available, and your drivers won’t have to make the same delivery again.

Why businesses love Detrack

5-Star Reviews

Quotation Mark

There is no better system! It is so flexible and customisable. Like having your own software. Solves all our delivery notification and tracking needs.

Elliot S

5 star rating
Quotation Mark

Very satisfied with the software and level of support. Allows me to schedule customer pickup requests and for my contractor to then schedule these with their drivers.

David Bush
General Manager
Battery Rescue | AU

5 star rating
Quotation Mark

Any issues I’ve put across are all marvelously and swiftly resolved! This gives my company a competitive edge in the market.

Mei Lin Ker
Manager - Operations Excellence
Kerry Logistics | SG

5 star rating

Rated 4.8/5

Rated 4.9/5

Rated 4.9/5

Get Started with Us!

You’ve read it all, now is the time to act! Find out how to simplify your logistics tracking and delivery operations at a minimal cost using our service. Try Detrack Today and experience the power of our all-in-one delivery management software — with us, notifying customers can’t be any easier!

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