FAQs

Frequently Asked Questions

Yes. Detrack allows drivers to enter remarks or take notes for any delivery and they will be submitted together with the captured POD back to the Detrack dashboard in real-time.
Detrack offers an Open Application Programming Interface (API) that allows developers to integrate Detrack with their existing systems. You can learn more about our API here or contact us at support@detrack.com for assistance on systems integration.
Yes, in fact we have many clients using Detrack for Proof Of Service. Our app can capture the arrival time (or start time) and multiple photos for proof of work done. For example, you can capture the time you started work, photos before and after the delivery of your work, and finally the delivery time and signature of your customer upon completion of work. All these will be reflected in the POD with which you can use for invoicing your customers.
Yes. You can let your customers track their collections and deliveries easily. Detrack provides you with a tracking link that can be placed on your website, sent as a text, or emailed to your customers to track and trace. You can even impress your customers by allowing them to track their deliveries live.
Yes. Our price plans are contract-free and you may cancel your subscription anytime without penalty, though any remaining unused license period will not be refunded.
Yes. All you need to do is to remove the current device in your admin dashboard before adding a new one and you will not be charged for the new driver. Alternatively, you can simply change the Detrack ID of your vehicle. There is no limit to the number of drivers you can change.
To be able to use our Detrack app, your device needs to have mobile data e.g. 3G, 4G, HSDPA, HSPA, EDGE, LTE, etc. and GPS capabilities (the camera function is optional). This is why we currently support smartphones only, which have most of the capabilities required. That said, we do have many users running Detrack app on iPads and Android tablets without any issue.

Detrack ships with a Smart Sort feature out of the box. This means that the nearest jobs will always appear at the top of the driver's list. However, if you need more sophisticated route planning and optimization i.e. auto assignment with capacity, load, time windows, etc., you can optimize your routes using ElasticRoute (integrated with Detrack).

Yes, you can print out the run sheets for each of your drivers. While we are a paperless solution, we understand the importance of a contingency plan in the event of an unforeseen circumstance e.g. telco outage resulting in no mobile (3G/4G) network. Besides, the run sheets can also be used for picking, packing and loading at the warehouse.
Yes. You can easily print out the shipping labels you need for your parcels from Detrack. We have several options for the size of shipping labels you wish to have as well as the ability to select or skip the fields you do not need for the labels. Once the deliveries are added into Detrack, you will be able to export them out into generated shipping labels with just a few clicks.