Answers to Detrack’s most Frequently Asked Questions

We’ve answered some common questions regarding Detrack below. If you’re an existing user looking for tutorials or support, go here.

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Can Detrack Let My Customers Track Their Deliveries In Real Time?

Absolutely! With Detrack, your customers can enjoy real-time delivery tracking. Our Tap To Track feature allows customers to witness their deliveries coming to them live on a map, right down to the second. They can easily track and trace their deliveries in real-time via a custom tracking link, updating the delivery status at every journey step. 

 

For more information on Tap To Track, check out our tutorial here.

How Many Vehicles Can I Track Simultaneously?

There’s no need to worry about limitations. Whether you have one, hundreds, or even thousands of vehicles, Detrack has you covered. Just add additional licenses for your vehicles as your business grows, and we’ll seamlessly track all of them for you.

How Quickly Can I Implement Detrack Across My Entire Fleet?

Getting started with Detrack is a breeze! You can have it running across your entire fleet of vehicles today. Just follow these simple steps:

  1. Download the Detrack app from the App Store or Google Play.
  2. Create an account.
  3. Add your devices and deliveries.

 

It’s as simple as that! Here’s a more detailed guide on getting started with Detrack.

 

Book a demo/onboarding session

Can I Optimize My Vehicle Routes with Detrack?

Yes, you can! Detrack includes a Smart Sort feature, ensuring that the nearest jobs always appear at the top of your driver’s list. Suppose you require more advanced route planning and optimization, such as auto-assignment, considering factors like capacity, load, time windows, and more. 

In that case, you can optimize your routes using Detrack Routing, which seamlessly integrates with Detrack at an additional price. 

Check out our tutorial to learn more.

How Do I Integrate Detrack with My System Before Using It?

Detrack is designed to be user-friendly and save you the hassle of integrating various systems to start tracking your deliveries. You can easily add your deliveries using our web forms or import your manifest file in CSV or Excel without integrating. 

 

However, for those seeking more automation, you can integrate your system with Detrack Connect, via our Application Programming Interface (API). If you need assistance with systems integration, please don’t hesitate to contact us at support@detrack.com.

How does using Detrack API provide Delivery Updates to My Customers' Systems?

Our API is designed to seamlessly feed job statuses back to different customers’ systems, making it perfect for third-party logistics service providers (3PLs). This capability lets your customers receive real-time delivery updates within their systems, giving you a competitive edge in the industry. Many of our 3PL partners have even won contracts thanks to this feature.

 

Check out these articles to know more.

How Will I Receive Notifications When a Delivery Is Completed?

Provided that you set it up, you’ll receive instant email and/or text notifications as soon as a delivery is completed, whether it’s successful or not. Additionally, you can view live delivery updates on the deliveries screen, with color-coded indicators to reflect the delivery status. There is no need to refresh – it updates automatically.

What Payment Options Are Available?

We offer multiple payment options for your convenience. You can pay with PayPal or use all major debit and credit cards, including Amex. Additionally, we accept telegraphic transfers for invoices over USD 1000.

Can I Cancel My Subscription Anytime?
Subscriptions can be cancelled at any time. Once cancelled your Subscription Plan will terminate on the date following the subscription period set out in your last charged invoice. This applies to both monthly and annual subscription plans. Please refer to our Payment Terms for further information.
Can I Use Detrack for Proof of Service?

Absolutely! Many of our clients use Detrack for Proof of Service. Our app can capture important details such as 

  1. Arrival time, 
  2. Multiple photos for proof of work completed
  3. Customer’s signature upon job completion

 

All this information is reflected in the Proof of Delivery (POD), which you can use for invoicing your customers.

 

Here’s how you can add POD information to your photos.

Get started with us!

Find out how you can simplify your logistics tracking and delivery operations at a minimal cost with Detrack!

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