Frequently Asked Questions
Detrack ships with a Smart Sort feature out of the box. This means that the nearest jobs will always appear at the top of the driver's list. However, if you need more sophisticated route planning and optimization i.e. auto assignment with capacity, load, time windows, etc., you can optimize your routes using ElasticRoute (integrated with Detrack).
Please see the list of frequently asked questions above for answers to some of the queries that we most often receive. Whether you are looking for proof of delivery app-related questions, vehicle tracking questions, contactless delivery questions or general queries about the many features that Detrack has to offer, you’ll find plenty of useful info on this page. With such a fully-featured app, we don’t have space to list all of the questions that we have been asked over the years but with an easy-to-use help system and a friendly support team available at all times, we can assure you that you will never be left to struggle on your own if you can’t work out how to do something in our app.
If you have any specific questions that are not addressed below or you need more information than you can find on this page or elsewhere on our website, we invite you to contact us by phone during normal business hours or to send us an email at any time. Alternatively, you can send us a message using the contact form on our website and a member of our team will call you back at a time that is convenient for you. We are always happy to help existing customers to make the most of our app and to do whatever we can to ensure that prospective customers understand exactly what Detrack can do for them.
Finally, if you have any questions that you feel should be included in our online FAQs so that other customers can benefit from them, we always welcome your suggestions. We aim to add more proof of delivery app-related questions and general queries as we receive them, to make this page a go-to resource for the most frequently requested information on Detrack.