FAQs

Frequently Asked Questions

We serve an international client base out of our headquarters in Singapore — a sunny island located in the Asia Pacific. We are a registered company with the ACRA (registration number: 201313398G) in the Republic of Singapore.

Yes. All you need to do is to remove the current device in your admin dashboard before adding a new one and you will not be charged for the new driver. Alternatively, you can simply change the Detrack ID of your vehicle. There is no limit to the number of drivers you can change.

We accept cash, checks (“cheques”) and all major debit / credit cards and Amex cards (via PayPal). Note: You do not need to have a PayPal account to pay with your credit card. Cash and check payments are only available to customers based in Singapore.

Yes. Our price plans are contract-free and you may cancel your subscription anytime without penalty, though any remaining unused license period will not be refunded.

Yes of course! You get the full featured vehicle tracking and proof of delivery solution free for your first driver — with no strings attached. And even as you grow your fleet, your first driver will always remain free.

You can deploy Detrack across your entire fleet of drivers in as soon as today! All you need is to register for a free account, download our Detrack app from App Store or Google Play, add your devices and deliveries, and you can start tracking right away!

Detrack offers an Application Programming Interface (API) that allows developers to integrate Detrack with their existing systems. You can learn more about our API here or contact us at info@detrack.com for assistance on systems integration.

No. We’ve designed Detrack to be as simple as possible so that you do not need to go through the hassles of integrating different systems just to start tracking your deliveries. You can simply use our web forms to add your deliveries or import your manifest file (CSV format) into our system. You can then export your PODs in PDF, Excel or CSV. If you wish for more automation, you can always integrate your system with Detrack via our Application Programming Interface (API).

Yes. You can let your customers track their collections and deliveries easily. For instance, you can have a tracking link placed on your website, sent as a text, or emailed to your customers to click and trace.

When your customers track their deliveries, they are not getting a delayed update of the job status. Tracking is in real-time updated live every minute. We understand your customers’ expectations of live tracking and we took it a step further to offer the unique experience of not just being able to track the drivers’ current location but for the customer to be able to see the delivery coming to their address on a map with the ETA countdown.