FAQs

Frequently Asked Questions

Yes. Detrack allows drivers to enter remarks or take notes for any delivery and they will be submitted together with the captured POD back to the Detrack dashboard in real-time.
Detrack offers an Open Application Programming Interface (API) that allows developers to integrate Detrack with their existing systems. You can learn more about our API here or contact us at support@detrack.com for assistance on systems integration.
Yes, in fact we have many clients using Detrack for Proof Of Service. Our app can capture the arrival time (or start time) and multiple photos for proof of work done. For example, you can capture the time you started work, photos before and after the delivery of your work, and finally the delivery time and signature of your customer upon completion of work. All these will be reflected in the POD with which you can use for invoicing your customers.
Yes. You can let your customers track their collections and deliveries easily. Detrack provides you with a tracking link that can be placed on your website, sent as a text, or emailed to your customers to track and trace. You can even impress your customers by allowing them to track their deliveries live.
Yes. Our price plans are contract-free and you may cancel your subscription anytime without penalty, though any remaining unused license period will not be refunded.
Yes. All you need to do is to remove the current device in your admin dashboard before adding a new one and you will not be charged for the new driver. Alternatively, you can simply change the Detrack ID of your vehicle. There is no limit to the number of drivers you can change.
To be able to use our Detrack app, your device needs to have mobile data e.g. 3G, 4G, HSDPA, HSPA, EDGE, LTE, etc. and GPS capabilities (the camera function is optional). This is why we currently support smartphones only, which have most of the capabilities required. That said, we do have many users running Detrack app on iPads and Android tablets without any issue.

Detrack ships with a Smart Sort feature out of the box. This means that the nearest jobs will always appear at the top of the driver's list. However, if you need more sophisticated route planning and optimization i.e. auto assignment with capacity, load, time windows, etc., you can optimize your routes using ElasticRoute (integrated with Detrack).

Yes, you can print out the run sheets for each of your drivers. While we are a paperless solution, we understand the importance of a contingency plan in the event of an unforeseen circumstance e.g. telco outage resulting in no mobile (3G/4G) network. Besides, the run sheets can also be used for picking, packing and loading at the warehouse.
Yes. You can easily print out the shipping labels you need for your parcels from Detrack. We have several options for the size of shipping labels you wish to have as well as the ability to select or skip the fields you do not need for the labels. Once the deliveries are added into Detrack, you will be able to export them out into generated shipping labels with just a few clicks.

Please see the list of frequently asked questions above for answers to some of the queries that we most often receive. Whether you are looking for proof of delivery app-related questions, vehicle tracking questions, contactless delivery questions or general queries about the many features that Detrack has to offer, you’ll find plenty of useful info on this page. With such a fully-featured app, we don’t have space to list all of the questions that we have been asked over the years but with an easy-to-use help system and a friendly support team available at all times, we can assure you that you will never be left to struggle on your own if you can’t work out how to do something in our app.

If you have any specific questions that are not addressed below or you need more information than you can find on this page or elsewhere on our website, we invite you to contact us by phone during normal business hours or to send us an email at any time. Alternatively, you can send us a message using the contact form on our website and a member of our team will call you back at a time that is convenient for you. We are always happy to help existing customers to make the most of our app and to do whatever we can to ensure that prospective customers understand exactly what Detrack can do for them.

Finally, if you have any questions that you feel should be included in our online FAQs so that other customers can benefit from them, we always welcome your suggestions. We aim to add more proof of delivery app-related questions and general queries as we receive them, to make this page a go-to resource for the most frequently requested information on Detrack.