FAQs

Frequently Asked Questions

We serve an international client base out of our headquarters in Singapore — a sunny island located in the Asia Pacific. We are a registered company with the ACRA (registration number: 201313398G) in the Republic of Singapore.

Yes. All you need to do is to remove the current device in your admin dashboard before adding a new one and you will not be charged for the new driver. Alternatively, you can simply change the Detrack ID of your vehicle. There is no limit to the number of drivers you can change.

We accept cash, checks (“cheques”) and all major debit / credit cards via PayPal. Note: You do not need to have a PayPal account to pay with your card. Cash and check payments are only available to customers based in Singapore.

Yes. Our price plans are contract-free and you may cancel your subscription anytime without penalty, though any remaining unused license period will not be refunded.

Yes of course! You get the full featured vehicle tracking and proof of delivery solution free for your first driver — with no strings attached. And even as you grow your fleet, your first driver will always remain free.

You can deploy Detrack across your entire fleet of drivers in as soon as today! All you need is to register for a free account, download our Detrack app from App Store or Google Play, add your devices and deliveries, and you can start tracking right away!

Detrack offers an Application Programming Interface (API) that allows developers to integrate Detrack with their existing systems. You can learn more about our API here or contact Dason Goh for assistance on systems integration.

No. We’ve designed Detrack to be as simple as possible so that you do not need to go through the hassles of integrating different systems just to start tracking your deliveries. You can simply use our web forms to add your deliveries or import your manifest file (CSV format) into our system. You can then export your PODs in PDF, Excel or CSV. If you wish for more automation, you can always integrate your system with Detrack via our Application Programming Interface (API).

No. There is no need to print any barcode or QR code on your invoices, delivery orders or waybills. Detrack works out of the box on its own, allowing your drivers to easily identify and submit POD for every delivery with just a few taps. If you already have barcodes / QR codes printed, Detrack will also be able to work with them seamlessly.

Yes. Detrack allows drivers to enter remarks or take notes for any delivery and they will be submitted together with the POD captured back to the Detrack dashboard in real-time.