FAQs

Frequently Asked Questions

Frequently Asked Questions

Detrack ships with a Smart Sort feature out of the box. This means that the nearest jobs will always appear at the top of the driver's list. However, if you need more sophisticated route planning and optimization i.e. auto assignment with capacity, load, time windows, etc., you can optimize your routes using ElasticRoute (integrated with Detrack).

We serve an international client base out of our headquarters in Singapore — a sunny island located in the Asia Pacific. We are a GST registered company with the ACRA (registration number: 201313398G) in the Republic of Singapore.
Yes. All you need to do is to remove the current device in your admin dashboard before adding a new one and you will not be charged for the new driver. Alternatively, you can simply change the Detrack ID of your vehicle. There is no limit to the number of drivers you can change.
We accept checks (“cheques”) and all major debit / credit cards including Amex cards (via PayPal). Note: You do not need to have a PayPal account to pay with your Amex credit card. Check payments are only available to customers based in Singapore.
Yes. Our price plans are contract-free and you may cancel your subscription anytime without penalty, though any remaining unused license period will not be refunded.
Yes of course! You get the full featured vehicle tracking and proof of delivery solution free for your first driver — with no strings attached. And even as you grow your fleet, your first driver will always remain free.
You can deploy Detrack across your entire fleet of drivers in as soon as today! All you need is to register for a free account, download our Detrack app from App Store or Google Play, add your devices and deliveries, and you can start tracking right away!
Detrack offers an Open Application Programming Interface (API) that allows developers to integrate Detrack with their existing systems. You can learn more about our API here or contact us at support@detrack.com for assistance on systems integration.
No, there's no need to. We’ve designed Detrack to be as simple as possible so that you do not need to go through the hassles of integrating different systems just to start tracking your deliveries. You can simply use our web forms to add your deliveries or import your manifest file (CSV / Excel format) into our system. You can then export your PODs in PDF, Excel or CSV. If you wish for more automation, you can always integrate your system with Detrack via our Application Programming Interface (API).
Yes. You can let your customers track their collections and deliveries easily. Detrack provides you with a tracking link that can be placed on your website, sent as a text, or emailed to your customers to track and trace. You can even impress your customers by allowing them to track their deliveries live.
Yes, delivery status is displayed in real-time to the customer. In fact with Tap To Track, your customers can even track their deliveries coming to them LIVE on a map down to the seconds, just like Uber!
Yes. Our API is designed to be ready for third party logistics service providers (3PLs) to feedback job statuses (via webhooks or individual API access) to different customers' systems so that your customers will also receive real-time delivery updates in their system. In fact, many of our 3PLs have won contracts because of this capability.
Yes. You can easily print out the shipping labels you need for your parcels from Detrack. We have several options for the size of shipping labels you wish to have as well as the ability to select or skip the fields you do not need for the labels. Once the deliveries are added into Detrack, you will be able to export them out into generated shipping labels with just a few clicks.
Yes, you can print out the run sheets for each of your drivers. While we are a paperless solution, we understand the importance of a contingency plan in the event of an unforeseen circumstance e.g. telco outage resulting in no mobile (3G/4G) network. Besides, the run sheets can also be used for picking, packing and loading at the warehouse.
No, there's no need to print any barcode or QR code on your invoices, delivery orders or waybills. Detrack works out of the box on its own, allowing your drivers to easily identify and submit POD for every delivery with just a few taps. If you already have barcodes / QR codes printed, Detrack will also be able to work with them seamlessly.
Yes. Detrack allows drivers to enter remarks or take notes for any delivery and they will be submitted together with the captured POD back to the Detrack dashboard in real-time.
No. Your drivers can submit PODs with or without signatures / photos. While it is much easier for your drivers to submit PODs without signatures / photos, your drivers can still easily capture customer signature or take photos from within our app if you need them to. You can also make capturing signature mandatory for both deliveries and collections before POD can be submitted.
Yes. If you wish to turn off delivery notifications to your customer, you can simply leave the email address field (“Notify email”) empty when you add the delivery. This also means that you can choose whether to notify the customer for every delivery.
Yes. You can choose to notify your customers in the event of an unsuccessful delivery. You can customize the text / email content to suit each status; delivered, unsuccessful, partial etc. In Detrack, you can select from 7 delivery milestones and customize your own notifications to your customers.
Yes. You will be notified of both successful and unsuccessful deliveries. You will be notified instantly via email upon delivery completion, successful or not. You will also know approximately where the driver submitted the POD.
Yes. The instant email notification sent to your customer will contain the delivery address, the delivery status time and the location the POD is submitted. There are several options available to customize your POD including the option to hide fields that you do not need. If you do not wish for your customer to see the location where your driver submitted the POD, you can choose to hide this field by disabling it in Settings.
Yes. The instant email notification sent to you will contain an approximate location where your driver submitted the POD. It will show the address, latitude, longitude and a link to a map indicating the location.
Yes. You can send delivery updates to more than one email for your own staff i.e. your customer service officer, operations manager, logistics supervisor, etc. All the relevant parties, as defined by you, can receive the updates automatically.
You will be notified instantly via email when a delivery is completed, no matter if it is successful or not. At the same time, you will be able to see the delivery being updated live (no refreshing needed) on the deliveries screen, color-coded to reflect the delivery status.
There is practically no limit to the number of drivers you can track at any one point in time. From just one to hundreds or even thousands of drivers, just add your drivers as you grow and Detrack will track them all for you.
The tracking functionality in our app is designed to be as discreet as possible so unless you reveal it to your drivers, it is unlikely that they will be aware that they are being tracked just by using the app. However, due to regulations imposed by Google (for Android) and Apple (for iOS), mobile applications cannot do covert tracking without knowledge of the phone’s owners, meaning no apps should be allowed to run in the background without permissions granted.
Our Detrack app uses the highly accurate GPS satellites to pinpoint the locations of your vehicles with a guaranteed accuracy of up to 50m. In actual use, the accuracy is usually better at around 10m ~ 20m.
Yes, most definitely. You can use Detrack for both vehicle tracking and proof of delivery or just vehicle tracking alone. Using Detrack for vehicle tracking only is as simple as downloading the app, adding your device to your dashboard, and you can start tracking your vehicle right away.
Our admin dashboard supports Internet Explorer, Safari, Chrome, Firefox, iPhone / iPad (iOS), Android and all modern web browsers.
To be able to use our Detrack app, your device needs to have mobile data e.g. 3G, 4G, HSDPA, HSPA, EDGE, LTE, etc. and GPS capabilities (the camera function is optional). This is why we currently support smartphones only, which have most of the capabilities required. That said, we do have many users running Detrack app on iPads and Android tablets without any issue.
Yes. Our Detrack Android app is designed to work on both camera and non-camera phones (usually meant for use in high security establishments). However, photo PODs will be disabled for non-camera phones. Note: you can still capture recipient signatures with non-camera phones.
Yes. You can use apps such as Perfect App Protector to lock down the Android phone so that your driver can only use our Detrack app. The app can lock the phone’s ability to surf Internet, download apps, send SMS, make calls, etc.
Our Detrack app can run on any Android phone installed with Android 4.1 (Jelly Bean) or higher.
Like most other apps, Detrack requires Internet connectivity to work and any SIM card with 3G / 4G (LTE) data plan will be able to run Detrack.
We understand that mobile data can be costly in some countries and that is why every effort has been made to minimize the amount of data used by our Detrack app. You can click here to view some estimates.
No. Our application-level data segregation and security ensures that you can only see the deliveries you add for your drivers, regardless of whether they are delivering for another company i.e. other companies can only see their own deliveries. However, you will still be able to track the driver’s location, speed and distance.
Yes, if you provide third party logistics services or deliver for/to regular business customers, you can create a Detrack sub-user client login with restricted access and data segregation (using Groups) for them to be able to log in to their own Detrack dashboard. They will be able to get updates on delivery statuses as well as search and download historic PODs belonging to them.
Yes. The latest versions of Detrack iOS and Android apps are able to scan QR codes and barcodes for every delivery and for every item of the delivery. The QR code / barcode contents will be captured and sent back together with the POD.
Yes, in fact we have many clients using Detrack for Proof Of Service. Our app can capture the arrival time (or start time) and multiple photos for proof of work done. For example, you can capture the time you started work, photos before and after the delivery of your work, and finally the delivery time and signature of your customer upon completion of work. All these will be reflected in the POD with which you can use for invoicing your customers.
Yes. You can refer to our tutorials or download our Detrack Driver’s Guide in PDF here.
Detrack has been global-ready as early as 2014. This means that you can use Detrack to track your vehicles and deliveries in any country around the world. Our Detrack app is translated into more than 20 languages, and our solution is being used in more than 40 countries including USA, UK, Australia, New Zealand, Canada, UAE, South Africa, Singapore, Malaysia, Thailand, Indonesia, Nigeria, Netherlands, Germany, and many more!
Yes. Detrack supports delivery items and you can specify SKU, description and quantity for every item.
Yes. Detrack allows you to enter delivery details such as D.O. #, address, recipient name, delivery time window, instructions and delivery items (including SKU, description, quantity). Your driver will be able to record any item rejection or remarks regarding the delivery and capture signature / photo POD and send them back to your Detrack dashboard for instant updates.
Yes. You can export all the PODs in a PDF document where you can choose to print out on paper or save the electronic version for archiving. Each POD will show the delivery details, the captured signature / photo and the reasons for partial or unsuccessful deliveries.
Yes. Every delivery is differentiated by delivery order number and recipient name. As your driver is reaching the delivery location, all deliveries at that location will be moved to the top of the list in the app. Once all deliveries have been completed, all your driver needs to do is to tap and confirm the deliveries at the top of the list (identifiable by D.O. number and recipient name).
It may take up to 2 minutes (usually shorter) for newly added deliveries or changes to appear in your driver’s Detrack app. For bulk uploads or edits i.e. via CSV import or API, it may take a couple more minutes.
Yes. It is possible to re-assign a delivery from one driver to another even while they are on the road. Re-assigned deliveries may take up to 2 minutes to be reflected on the devices. Drivers who receive a new delivery or have a delivery removed from their list will receive a push notification to inform them of the change.
Yes. You can use Detrack's Marketplace feature to push out all available jobs to your entire fleet of drivers to "grab". Your drivers will receive a push notification when there are new jobs up for grabs. Optionally, you can also tag a price to each job for your drivers' reference. Once a job has been grabbed, it will be automatically assigned to the driver.