Tutorials & guides
If you’re looking for help with the Detrack dashboard or mobile apps, you’ll find an easy to use tutorial with step by step instructions and screenshots below. Can’t find what you’re looking for? Talk to us.
quick start PDF guide
Download this if you’re new
DOWNLOAD IPHONE APP
From the iOS app store
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Ask us anything via chat
DRIVER APP PDF GUIDE
Key driver app functions
DOWNLOAD Android APP
From the Google Play store
Email support
We typically respond in 4 hours
Vehicles
Notifications
- Statuses Of Tracking Widget And Notifications
- List of Job Variables For Your Email Or Text/SMS Notifications
- How To Sign Up For Text / SMS Account with Vonage (Nexmo)
- How To Sign Up For Text / SMS Account With Twilio
- How To Set Up Email And Text / SMS Notifications
- How To Set Notifications For Different Groups
- How To Send Text / SMS When Job Is Scheduled To Deliver / Collect
- How To Send Text / SMS When Heading To Job Location
- How To Send Text / SMS When Cancel Heading To Location
- How To Send Text / SMS When Arrived At Location
Settings
- How To Use WYSIWYG (Or HTML) Editor Operator avatar
- How To Show Job Fee on POD PDF
- How To Set Timer To Show Jobs On Drivers’ Detrack App At A Certain Time
- How To Select The Resolution Of The Photos Submitted By The Driver App
- How To Prompt A Notification In The Driver App When The Driver Is Too Far Away From Address (Geofence)
- How To Print Serial No. Barcode On POD PDF
- How To Insert Your Terms And Conditions In Your POD PDF
- How To Hide The Collection Jobs Tab
- How To Hide Items From Add Delivery / Collection Forms And Proof Of Delivery
- How To Enforce A Verification Code Prior To Completing Or Failing A Job
Users & groups
- What Are The Types Of User Rights
- How To Use The Group Feature To Restrict The Information Available To Each Sub-User
- How To Use The Address Book / Contacts
- How To Tag A Delivery To A Group
- How To Set Different Prefix For Auto Generated D.O. No. Using A Group
- How To Set Different Logo On PODs, Shipping Labels And Tracking Widget
- How To Insert Your Terms And Conditions In Your POD PDF
- How To Create Groups For Users
- How To Add Vehicles To A Group
- How To Add Vehicles To A Group
Track & Trace
- How To Use The Estimated Time of Arrival ETA On The Tracking Widget
- How To Use Aftership To Track Your Deliveries
- How To Set Up Customer’s Tap To Track (Tracking Widget)
- How To Link Directly To Track And Trace (Tracking Widget)
- How To Let Your Customers Leave Feedback Automatically
- How To Let Your Customer Track Your Driver Delivering To Them On The Map
- How To Let Customer Rate And Leave Feedback On Your Product And Service
- How To Create A Login For Your Client
Jobs
- How To Use The Marketplace
- How To Use The Map
- How To Use The COD Search
- How To Use The Cash On Delivery (COD) Feature
- How To Use The Actions Button On Dashboard
- How To Use Search Jobs To Generate Reports
- How To Transfer Jobs Between Vehicles On The Dashboard
- How To Set Number Of Job Listing Per Page
- How To Scan QR Codes To Accept Runs
- How To Scan Item Barcode To Check Items
Integrations
- Zapier Integration For WooCommerce
- Zapier Integration For Shopify
- Zapier Integration For Google Sheets
- How To Setup Webhooks In Detrack
- How To Integrate WooCommerce Using Detrack Connect
- How To Integrate Shopify Using Detrack Connect
- How To Integrate Shopee Using Detrack Connect
- How To Integrate Qoo10 Using Detrack Connect
- How To Integrate E-Commerce Stores To Detrack
- How To Generate Your API Key
Account
Deliveries - Admins
- How To Use Customized Headers In Forms And Tables
- How To Use Advanced Search For Deliveries
- How To Set A Default Push Notification URL For All Deliveries
- How To Manually Sort Deliveries For Drivers
- How To Manually Sort Collections For Drivers
- How To Make Signature Or Photo Mandatory For Deliveries
- How To Make Signature Mandatory For Deliveries
- How To Make Receiver’s Name Mandatory For Deliveries
- How To Make Photo Mandatory For Deliveries
- How To Make Note For Photo Mandatory For Deliveries
Deliveries - Drivers
- How To Write Note For Delivery
- How To View Delivery Items
- How To Un-reject Delivery Item
- How To Transfer Job From Driver To Driver
- How To Take Photo Proof For Delivery Item
- How To Submit Failed Delivery Status
- How To Submit Delivered Status
- How To Start GPS Navigation To Delivery Location
- How To Scan To Pick Up Packages
- How To Scan To Check In For Driver Using App
Collections - Admins
- How To Use Advanced Search For Collections
- How To Set A Default Push Notification URL For All Collections
- How To Set A Default Push Notification URL For All Collections
- How To Obtain Sample CSV / Excel For Import (Collection)
- How To Manually Sort Collections For Drivers
- How To Make Signature Or Photo Mandatory For Collections
- How To Make Signature Mandatory For Collections
- How To Make Sender’s Name Mandatory For Collections
- How To Make Photo Mandatory For Collections
- How To Make Note For Photo Mandatory For Collections
Collections - Drivers
- How To Write Note For Collection
- How To View Collection Items
- How To Un-reject Collection Item
- How To Take Photo Proof For Collection Item
- How To Submit Failed Collection Status
- How To Submit Collection Status
- How To Start GPS Navigation To Collection Location
- How To Resubmit A Wrongly Sent / Failed Collection Status
- How To Remove Signature For Collection
- How To Remove Photo Proof For Collection Item
Live Delivery Tracking
Instant Delivery Notifications
Robust E-Proof of Delivery
World-class Customer Support
Easily manage your deliveries — start live tracking your fleet and sending instant E-POD today.
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