Tutorials

For Detrack Dashboard

For Detrack App

Download Detrack Startup User Guide (PDF)

GENERAL

VEHICLES
  1. How To Add A Vehicle
  2. How To Add License
  3. How To Add Vehicles To A Group
  4. How To Download Route Logs Of Your Vehicles
  5. How To Replace Existing Driver’s Detrack ID With New ID
  6. How To Check In For Driver
  7. How To View Vehicle’s Last POD Date / Time
NOTIFICATIONS
  1. How To Insert Company Logo In Email Notifications
  2. How To Sign Up For Text / SMS Account With Twilio
  3. How To Sign Up For Text / SMS Account with Nexmo
  4. How To Personalise Customer Email Notifications
  5. How To Set Up Email and Text / SMS Notifications For Twilio
  6. How To Set Up Email And Text / SMS Notifications For Nexmo
  7. How To Send Text / SMS When A Job Is Added
  8. How To Send Text / SMS When Job Is Scheduled To Deliver / Collect
  9. How To Send Text / SMS At Certain Day And Time
  10. How To Send Text / SMS When A Job Is Out For Delivery
  11. How To Send Text / SMS When Heading To Job Location
  12. How To Send Text / SMS When Cancel Heading To Location
  13. How To Send Text / SMS When Arrived At Location
  14. How To Send Text / SMS When A Job Is Completed or Partially Completed
  15. How To Send Text / SMS When A Job Is Not Completed
  16. How To Send Text / SMS When A Rating / Feedback Is Submitted
  17. Statuses Of Tracking Widget And Notifications
  18. Differences Between Twilio And Nexmo
SETTINGS
  1. How To Hide Items From Add Delivery / Collection Forms And Proof Of Delivery
  2. How To Brand Your POD PDF File With Your Company Logo
  3. How To Use WYSIWYG (Or HTML) Editor
  4. How To Print Serial No. Barcode On POD PDF
  5. How To Show Job Fee on POD PDF
  6. How To Set Timer To Show Jobs On Drivers’ Detrack App At A Certain Time
  7. How To Auto Generate Delivery Order No.
  8. How To Enable Address Using Your Own Latitude and Longitude
GROUPS / USERS
  1. How To Add / Edit / Remove A Contact
  2. How To Use The Address Book / Contacts
  3. How To Add Sub-Users
  4. What Are The Types Of User Rights
  5. How To Create Groups For Users
  6. How To Tag A Delivery To A Group
  7. How To Add Vehicles To A Group
  8. How To Create A Login For Your Client
TRACK AND TRACE
  1. How To Link Directly To Track And Trace
  2. How To Set Up Customers Tap To Track
  3. How To Let Your Customer Track Your Driver Delivering To Them On The Map
  4. How To Create A Login For Your Client
  5. How To Use Aftership To Track Your Deliveries
  6. How To Let Customer Rate And Leave Feedback On Your Product And Service
JOBS
  1. How To Edit Or Delete A Completed Job
  2. How To Set Number Of Job Listing Per Page
  3. How To Place Priority Jobs On Top Of Driver’s List
  4. How To Disable Sorting Of Deliveries And Collections
  5. How To Automatically Reschedule Delivery / Collection Jobs To The Next Day
  6. How To Upload Attachment For Deliveries / Collections To Show In Driver’s App
  7. How To Mass Update Job Status, Date, Invoice No. And Assign To
  8. How To Use The Marketplace
  9. How To Import Jobs Across Different Dates
  10. How To “Link” A Collection Job To A Delivery Job
  11. How To Mass Query Jobs
  12. How To Print Shipping Labels For Deliveries
  13. How To Scan QR Codes To Accept Runs
  14. How To Integrate Xero With Detrack
  15. How To Scan To Assign Jobs
  16. How To Scan Item Barcode To Check Items

DELIVERIES

ADD DELIVERIES
  1. How To Add A Delivery
  2. How To Import Deliveries
  3. How To Customize Import / Export Headers For Deliveries
  4. How To Import Deliveries For Different Groups With Different Excel / CSV Templates
EXPORT DELIVERIES
  1. How To Export Deliveries To PDF
  2. How To Export Deliveries To CSV
  3. How To Export Deliveries To Excel
  4. How To Customize Import / Export Headers For Deliveries
  5. How To Use Advanced Search For Deliveries
DELIVERY SETTINGS
  1. How To Make Signature Mandatory For Deliveries
  2. How To Make Receiver’s Name Mandatory For Deliveries
  3. How To Make Photo Mandatory For Deliveries
  4. How To Make Signature Or Photo Mandatory For Deliveries
  5. How To Make Note For Photo Mandatory For Deliveries
  6. How To Allow Drivers To Use Photos From Photo Gallery For Deliveries
  7. How To Set A Default Push Notification URL For All Deliveries
CUSTOMIZING DELIVERIES
  1. How To Customize Non-Delivery Reasons
  2. How To Manually Sort Deliveries For Drivers
  3. How To Enable Additional Fields For Deliveries
  4. How To Use Customised Headers In Forms And Tables

COLLECTIONS

ADD COLLECTIONS
  1. How To Add A Collection
  2. How To Import Collections
  3. How To Customize Import / Export Headers For Collections
EXPORT COLLECTIONS
  1. How To Export Collections To PDF
  2. How To Export Collections To CSV
  3. How To Export Collections To Excel
  4. How To Customize Import / Export Headers For Collections
  5. How To Use Advanced Search For Collections
COLLECTION SETTINGS
  1. How To Make Signature Mandatory For Collections
  2. How To Make Sender’s Name Mandatory For Collections
  3. How To Make Photo Mandatory For Collections
  4. How To Make Signature Or Photo Mandatory For Collections
  5. How To Make Note For Photo Mandatory For Collections
  6. How To Allow Drivers To Use Photos From Photo Gallery For Collections
  7. How To Set A Default Push Notification URL For All Collections
CUSTOMIZING COLLECTIONS
  1. How To Customize Non-Collection Reasons
  2. How To Manually Sort Collections For Drivers
  3. How To Enable Additional Fields For Collections

DELIVERIES

  1. How To Capture Signature For Delivery
  2. How To Remove Signature For Delivery
  3. How To Capture Photo Proof For Delivery
  4. How To Remove Photo Proof For Delivery
  5. How To View Delivery Items
  6. How To Reject Delivery Item
  7. How To Un-reject Delivery Item
  8. How To Take Photo Proof For Delivery Item
  9. How To Remove Photo Proof For Delivery Item
  10. How To Write Note For Delivery
  11. How To Submit Delivered Status
  12. How To Submit Failed Delivery Status
  13. How To Call Recipient
  14. How To Start GPS Navigation To Delivery Location
  15. How To Resend A Wrongly Sent / Failed POD Status
  16. How To Transfer Job From Driver To Driver
  17. How to Grab Jobs From Marketplace
  18. How To Capture Mass POD
  19. How To Scan Individual Item Barcode
  20. How To Re-attempt Failed Delivery Job
  21. How To Scan Barcodes To Search For A Specific Delivery
  22. How To Scan To Pick Up Packages
  23. How To Scan To Check In For Driver Using App
  24. How To Force Resubmit Jobs For Drivers
  25. How To Scan Item Barcode To Check Items For Drivers

COLLECTIONS

  1. How To Capture Signature For Collection
  2. How To Remove Signature For Collection
  3. How To Capture Photo Proof For Collection
  4. How To Remove Photo Proof For Collection
  5. How To View Collection Items
  6. How To Reject Collection Item
  7. How To Un-reject Collection Item
  8. How To Take Photo Proof For Collection Item
  9. How To Remove Photo Proof For Collection Item
  10. How To Write Note For Collection
  11. How To Submit Collection Status
  12. How To Submit Failed Collection Status
  13. How To Call Sender
  14. How To Start GPS Navigation To Collection Location
  15. How To Resubmit A Wrongly Sent / Failed Collection Status
Download Detrack Drivers Guide (PDF)