Tutorials & Guides

If you’re looking for help with the Detrack dashboard or mobile apps, you’ll find an easy to use tutorial with step by step instructions and screenshots below. Can’t find what you’re looking for? Talk to us.

Advanced Vehicle Tracking

Electronic Proof of Delivery

Real-time Notifications

QUICK START PDF GUIDE

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BOOK A DEMO

Delivery Management Software Demo

DRIVER APP PDF GUIDE

Key driver app functions

DOWNLOAD IPHONE APP

From the iOS app store

DOWNLOAD ANDROID APP

From the Google Play store

Vehicles

How To Add Vehicles To A Group

Dashboard Fields For Vehicles

How To View Vehicle’s Last POD Date / Time

How To Scan To Check In For Driver

How To Replace Existing Driver’s Detrack ID With New ID

How To Download Route Logs Of Your Vehicles

How To Add License

How To Add A Vehicle

Notifications

How To Send Email When A Job Is Scheduled For Delivery / Collection

How To Send Email At Certain Day And Time

How To Send Email When A Job Is Added

How To Send Email When A Job Is Failed

How To Send Email When A Rating / Feedback Is Submitted

How To Send Email When The Driver Triggers The Arrived At Location

How To Send Email When The Driver Triggers The Cancel Head To Location

How To Send Email When The Driver Triggers The Head To Location

How To Send Email When A Job Is Completed or Partially Completed

How To Use the Search Feature For Notification

How To Use WYSIWYG (Or HTML) Editor

List of Job Variables For Your Email Or Text/SMS Notifications

Differences Between Twilio And Vonage (Nexmo)

Statuses Of Tracking Widget And Notifications

How To Set Notifications For Different Groups

How To Send Text / SMS When A Job Is Delayed

How To Enable The Sending Of Text / SMS During A Certain Time Window

How To Send Text / SMS When A Rating / Feedback Is Submitted

How To Send Text / SMS When A Job Is Failed

How To Send Text / SMS When A Job Is Completed or Partially Completed

How To Send Text / SMS When Arrived At Location

How To Send Text / SMS When Cancel Heading To Location

How To Send Text / SMS When Heading To Job Location

How To Send Text / SMS When A Job Is Out For Delivery

How To Send Text / SMS At Certain Day And Time

How To Send Text / SMS When Job Is Scheduled To Deliver / Collect

How To Send Text / SMS When A Job Is Added

How To Set Up Email And Text / SMS Notifications

How To Personalize Customer Email Notifications

How To Sign Up For Text / SMS Account with Vonage (Nexmo)

How To Sign Up For Text / SMS Account With Twilio

How To Insert Company Logo In Email Notifications

Settings

How To Enable The Automatic Heading To Location trigger For The Driver App

How To Enable A Preview Of The Proof Of Deliveries (POD) Prior to Job Completion In Driver App

How To Include POD Information In Your Photos

How To Change Maximum Number Of Photos

How To Prompt A Notification In The Driver App When The Driver Is Too Far Away From Address (Geofence)

How To Enforce A Verification Code Prior To Completing Or Failing A Job

How To Allow Your Sub-User To View The Location Of Your Vehicle On The Map In The Dashboard

How To Enable Continuous Photo Taking Through The Driver App

How To Select The Resolution Of The Photos Submitted By The Driver App

How To Display / Hide Fields In The Job Table And / Or Driver App

How To Hide The Collection Jobs Tab

How To Customize Proof Of Deliveries (POD)

How To Customize POD Submission Options

How To Allow Your Drivers To View Future Jobs

How To Insert Your Terms And Conditions In Your POD PDF

How To Enable Address Using Your Own Latitude and Longitude

How To Auto Generate Delivery Order No.

How To Set Timer To Show Jobs On Drivers’ Detrack App At A Certain Time

How To Show Job Fee on POD PDF

How To Print Serial No. Barcode On POD PDF

How To Brand Your Dashboard With Your Company Logo

How To Brand Your POD PDF File With Your Company Logo

How To Hide Items From Add Delivery / Collection Forms And Proof Of Delivery

Users & Groups

How To Set Different Prefix For Auto Generated D.O. No. Using A Group

How To Set Different Logo On PODs, Shipping Labels And Tracking Widget

How To Use The Group Feature To Restrict The Information Available To Each Sub-User

How To Add Vehicles To A Group

How To Tag A Delivery To A Group

How To Create Groups For Users

What Are The Types Of User Rights

How To Add Sub-Users

How To Use The Address Book / Contacts

How To Add / Edit / Remove A Contact

How To Create A Login For Your Client

Track & Trace

How To Set Up Customer’s Tap To Track (Tracking Widget – New Version)

How To Set Up Customer’s Tap To Track (Tracking Widget)

How To Use The Estimated Time of Arrival ETA On The Tracking Widget

How To Let Your Customers Leave Feedback Automatically

How To Let Customer Rate And Leave Feedback On Your Product And Service

How To Use Aftership To Track Your Deliveries

How To Create A Login For Your Client

How To Let Your Customer Track Your Driver Delivering To Them On The Map

How To Link Directly To Track And Trace (Tracking Widget)

Jobs

How To Use The Scanner App With An External Scanning Device

How To Use The Scanner App To Search Job

How To Use The Scanner App To Mass Update The Job Status

How To Use The Scanner App To Mass Assign Jobs To Driver

How To Use The Scanner App To Update Job

Workflow 2: Pickup-Dropoff

Workflow 1: Pickup-Warehouse-Dropoff

How To Implement Contactless Delivery With Recipient Signature

How To Scan QR Codes To Accept Runs

How To Print Shipping Labels For Deliveries and Collections

How To Customize Your Shipping Labels For Deliveries And Collections

Detrack Scanner App

How To Auto Assign Using Zones

How To Remove Fields From The Job Forms

How To Allow Drivers To Change Quantity Under Item Details

How To Use Search Jobs To Generate Reports

How To Transfer Jobs Between Vehicles On The Dashboard

How To Use The COD Search

How To Use The Map

How To Export Daily Vehicle Job Summary

How To Generate Run Sheet

How To Use The Actions Button On Dashboard

How To Use The Cash On Delivery (COD) Feature

How To Display The ETA Time In The Driver App

How To Restore Or View The Logs For Deleted Jobs

How To Manually Locate Your Address For Delivery Or Collection

How To Mass Export Jobs Over A Time Period Into Excel

How To Scan Item Barcode To Check Items

How To Allow Drivers To Scan To Pick Up Jobs

How To Mass Query Jobs

How To Place Priority Jobs On Top Of Driver’s List

How To “Link” A Collection Job To A Delivery Job

How To Download Sample CSV / Excel Template For Import Across Different Dates

How To Import Jobs Across Different Dates

How To Use The Marketplace

How To Mass Update Job Information – E.g. Status, Date, Invoice No. And Assign To

How To Include Attachment Link For Deliveries / Collections To Show In Driver App

How To Automatically Reschedule Delivery / Collection Jobs To The Next Day

How To Disable Auto Sorting Of Deliveries And Collections

How To Set Number Of Job Listing Per Page

How To Edit Or Delete A Completed Job

Integrations

Zapier Integration – Catching Hooks from Detrack x Google Sheet

How To Use The Mapping Feature For Customized Data In Detrack Connect

How To Integrate Shopify Using Detrack Connect

How To Integrate WooCommerce Using Detrack Connect

How To Integrate E-Commerce Stores To Detrack

Zapier Integration For Shopify

How To Integrate Shopee Using Detrack Connect

How To Integrate Qoo10 Using Detrack Connect

Zapier Integration For WooCommerce

Zapier Integration For Google Sheets

How To Connect With ElasticRoute

How To Setup Webhooks In Detrack

How To Generate An API Key For Your Sub-user

How To Generate Your API Key

Account

How To Enable Two Factor Authentication (2FA) For Your Account

How To Disable Two Factor Authentication (2FA) For Your Account

How To Log Into Your Account After Enabling Two Factor Authentication (2FA)

Change / Delete Owner Account

Deliveries - Admins

How To Make Note For Photo Mandatory For Deliveries

How To Make Signature Or Photo Mandatory For Deliveries

How To Make Photo Mandatory For Deliveries

How To Make Receiver’s Name Mandatory For Deliveries

How To Make Signature Mandatory For Deliveries

How To Use Advanced Search For Deliveries

How To Export Deliveries To Excel

How To Export Deliveries To CSV

How To Export Deliveries To PDF

How To Download Sample CSV / Excel For Import

How To Import Deliveries For Different Groups With Different Excel / CSV Templates

How To Customize Import / Export Headers For Deliveries

How To Import Deliveries

How To Add A Delivery

How To Use Customized Headers In Forms And Tables

How To Enable/Disable Additional Fields For Deliveries

How To Manually Sort Deliveries For Drivers

How To Capture A Signature For Specific Failed Delivery / Collection Reasons In The Driver App

How To Customize Non-Delivery Reasons

How To Set A Default Push Notification URL For All Deliveries

How To Allow Drivers To Use Photos From Photo Gallery For Deliveries

Deliveries - Drivers

How To Perform Scanning Of Barcodes / QR Codes For Mass POD

How To Trigger Mass Arrived At

How To Change Quantity For Delivery Item

How To Enter Payment Amount For COD

How To Scan Item Barcode To Check Items For Drivers

How To Force Resubmit Jobs For Drivers

How To Scan To Check In For Driver Using App

How To Scan To Pick Up Packages

How To Scan Barcodes To Search For A Specific Delivery

How To Re-attempt Failed Delivery Job

How To Scan Individual Item Barcode

How To Capture Note For Mass POD

How To Capture Photos For Mass POD

How To Capture Mass POD

How to Grab Jobs From Marketplace

How To Transfer Job From Driver To Driver

How To Resend A Wrongly Sent / Failed POD Status

How To Start GPS Navigation To Delivery Location

How To Call Recipient

How To Submit Failed Delivery Status

How To Submit Delivered Status

How To Write Note For Delivery

How To Remove Photo Proof For Delivery Item

How To Take Photo Proof For Delivery Item

How To Un-reject Delivery Item

How To Reject Delivery Item

How To View Delivery Items

How To Remove Photo Proof For Delivery

How To Capture Photo Proof For Delivery

How To Remove Signature For Delivery

How To Capture Signature For Delivery

Collections - Admins

How To Enable/Disable Additional Fields For Collections

How To Manually Sort Collections For Drivers

How To Allow Drivers To Use Photos From Photo Gallery For Collections

How To Make Note For Photo Mandatory For Collections

How To Make Signature Or Photo Mandatory For Collections

How To Make Photo Mandatory For Collections

How To Make Sender’s Name Mandatory For Collections

How To Make Signature Mandatory For Collections

How To Use Advanced Search For Collections

How To Export Collections To Excel

How To Export Collections To CSV

How To Export Collections To PDF

How To Obtain Sample CSV / Excel For Import (Collection)

How To Customize Import / Export Headers For Collections

How To Import Collections

How To Add A Collection

How To Customize Non-Collection Reasons

How To Set A Default Push Notification URL For All Collections

Collections - Drivers

How To Change Quantity For Collection Item

How To Resubmit A Wrongly Sent / Failed Collection Status

How To Start GPS Navigation To Collection Location

How To Call Sender

How To Submit Failed Collection Status

How To Submit Collection Status

How To Write Note For Collection

How To Remove Photo Proof For Collection Item

How To Take Photo Proof For Collection Item

How To Un-reject Collection Item

How To Reject Collection Item

How To View Collection Items

How To Remove Photo Proof For Collection

How To Capture Photo Proof For Collection

How To Remove Signature For Collection

How To Capture Signature For Collection

Miscellaneous

Status and Tracking Status

Fields and Description (API version)

How To Use Detrack To Submit Employees’ Antigen Rapid Test (ART) Results

Detrack Fields For Jobs

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