Tutorials & guides
If you’re looking for help with the Detrack dashboard or mobile apps, you’ll find an easy to use tutorial with step by step instructions and screenshots below. Can’t find what you’re looking for? Talk to us.
quick start PDF guide
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DRIVER APP PDF GUIDE
Key driver app functions
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Email support
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Vehicles
- How To View Vehicle’s Last POD Date / Time
- How To Scan To Check In For Driver
- How To Replace Existing Driver’s Detrack ID With New ID
- How To Download Route Logs Of Your Vehicles
- How To Download Route Logs Of Your Vehicles
- How To Add Vehicles To A Group
- How To Add License
- How To Add A Vehicle
- Dashboard Fields For Vehicles
Notifications
- Statuses Of Tracking Widget And Notifications
- List of Job Variables For Your Email Or Text/SMS Notifications
- How To Sign Up For Text / SMS Account with Vonage (Nexmo)
- How To Sign Up For Text / SMS Account With Twilio
- How To Set Up Email And Text / SMS Notifications
- How To Set Notifications For Different Groups
- How To Send Text / SMS When Job Is Scheduled To Deliver / Collect
- How To Send Text / SMS When Heading To Job Location
- How To Send Text / SMS When Cancel Heading To Location
- How To Send Text / SMS When Arrived At Location
- How To Send Text / SMS When A Rating / Feedback Is Submitted
- How To Send Text / SMS When A Job Is Out For Delivery
- How To Send Text / SMS When A Job Is Failed
- How To Send Text / SMS When A Job Is Delayed
- How To Send Text / SMS When A Job Is Completed or Partially Completed
- How To Send Text / SMS When A Job Is Added
- How To Send Text / SMS At Certain Day And Time
- How To Personalize Customer Email Notifications
- How To Insert Company Logo In Email Notifications
- How To Enable The Sending Of Text / SMS During A Certain Time Window
- Differences Between Twilio And Vonage (Nexmo)
Settings
- How To Use WYSIWYG (Or HTML) Editor Operator avatar
- How To Show Job Fee on POD PDF
- How To Set Timer To Show Jobs On Drivers’ Detrack App At A Certain Time
- How To Select The Resolution Of The Photos Submitted By The Driver App
- How To Prompt A Notification In The Driver App When The Driver Is Too Far Away From Address (Geofence)
- How To Print Serial No. Barcode On POD PDF
- How To Insert Your Terms And Conditions In Your POD PDF
- How To Include POD Information In Your Photos
- How To Hide The Collection Jobs Tab
- How To Hide Items From Add Delivery / Collection Forms And Proof Of Delivery
- How To Enforce A Verification Code Prior To Completing Or Failing A Job
- How To Enable Continuous Photo Taking Through The Driver App
- How To Enable Address Using Your Own Latitude and Longitude
- How To Display / Hide Fields In The Job Table And / Or Driver App
- How To Customize Proof Of Deliveries (POD)
- How To Customize POD Submission Options
- How To Brand Your POD PDF File With Your Company Logo
- How To Brand Your Dashboard With Your Company Logo
- How To Auto Generate Delivery Order No.
- How To Allow Your Sub-User To View The Location Of Your Vehicle On The Map In The Dashboard
- How To Allow Your Drivers To View Future Jobs
Users & groups
- What Are The Types Of User Rights
- How To Use The Group Feature To Restrict The Information Available To Each Sub-User
- How To Use The Address Book / Contacts
- How To Tag A Delivery To A Group
- How To Set Different Prefix For Auto Generated D.O. No. Using A Group
- How To Set Different Logo On PODs, Shipping Labels And Tracking Widget
- How To Create Groups For Users
- How To Create A Login For Your Client
- How To Add Vehicles To A Group
- How To Add Sub-Users
- How To Add / Edit / Remove A Contact
Track & Trace
- How To Use The Estimated Time of Arrival ETA On The Tracking Widget
- How To Use Aftership To Track Your Deliveries
- How To Set Up Customer’s Tap To Track (Tracking Widget)
- How To Link Directly To Track And Trace (Tracking Widget)
- How To Let Your Customers Leave Feedback Automatically
- How To Let Your Customer Track Your Driver Delivering To Them On The Map
- How To Let Customer Rate And Leave Feedback On Your Product And Service
- How To Create A Login For Your Client
Jobs
- How To Use The Marketplace
- How To Use The Map
- How To Use The COD Search
- How To Use The Cash On Delivery (COD) Feature
- How To Use The Actions Button On Dashboard
- How To Use Search Jobs To Generate Reports
- How To Transfer Jobs Between Vehicles On The Dashboard
- How To Set Number Of Job Listing Per Page
- How To Scan QR Codes To Accept Runs
- How To Scan Item Barcode To Check Items
- How To Restore Or View The Logs For Deleted Jobs
- How To Remove Fields From The Job Forms
- How To Print Shipping Labels For Deliveries and Collections
- How To Place Priority Jobs On Top Of Driver’s List
- How To Mass Update Job Information – E.g. Status, Date, Invoice No. And Assign To
- How To Mass Query Jobs
- How To Mass Export Jobs Over A Time Period Into Excel
- How To Manually Locate Your Address For Delivery Or Collection
- How To Include Attachment Link For Deliveries / Collections To Show In Driver App
- How To Import Jobs Across Different Dates
- How To Implement Contactless Delivery With Recipient Signature
- How To Generate Run Sheet
- How To Export Daily Vehicle Job Summary Operator
- How To Edit Or Delete A Completed Job
- How To Download Sample CSV / Excel Template For Import Across Different Dates
- How To Display The ETA Time In The Driver App
- How To Disable Auto Sorting Of Deliveries And Collections
- How To Customize Your Shipping Labels For Deliveries And Collections
- How To Automatically Reschedule Delivery / Collection Jobs To The Next Day
- How To Auto Assign Using Zones
- How To Allow Drivers To Scan To Pick Up Jobs
- How To Allow Drivers To Change Quantity Under Item Details
- How To “Link” A Collection Job To A Delivery Job
- Detrack Scanner App
Integrations
- Zapier Integration For WooCommerce
- Zapier Integration For Shopify
- Zapier Integration For Google Sheets
- How To Setup Webhooks In Detrack
- How To Integrate WooCommerce Using Detrack Connect
- How To Integrate Shopify Using Detrack Connect
- How To Integrate Shopee Using Detrack Connect
- How To Integrate Qoo10 Using Detrack Connect
- How To Integrate E-Commerce Stores To Detrack
- How To Generate Your API Key
- How To Generate An API Key For Your Sub-user
- How To Connect With ElasticRoute
Account
Deliveries - Admins
- How To Use Customized Headers In Forms And Tables
- How To Use Advanced Search For Deliveries
- How To Set A Default Push Notification URL For All Deliveries
- How To Manually Sort Deliveries For Drivers
- How To Make Signature Or Photo Mandatory For Deliveries
- How To Make Signature Mandatory For Deliveries
- How To Make Receiver’s Name Mandatory For Deliveries
- How To Make Photo Mandatory For Deliveries
- How To Make Note For Photo Mandatory For Deliveries
- How To Import Deliveries For Different Groups With Different Excel / CSV Templates
- How To Import Deliveries
- How To Export Deliveries To PDF
- How To Export Deliveries To Excel
- How To Export Deliveries To CSV
- How To Enable/Disable Additional Fields For Deliveries
- How To Download Sample CSV / Excel For Import
- How To Customize Non-Delivery Reasons
- How To Customize Import / Export Headers For Deliveries
- How To Change Maximum Number Of Photos
- How To Capture A Signature For Specific Failed Delivery / Collection Reasons In The Driver App
- How To Allow Drivers To Use Photos From Photo Gallery For Deliveries
- How To Add A Delivery
Deliveries - Drivers
- How To Write Note For Delivery
- How To View Delivery Items
- How To Un-reject Delivery Item
- How To Transfer Job From Driver To Driver
- How To Take Photo Proof For Delivery Item
- How To Submit Failed Delivery Status
- How To Submit Delivered Status
- How To Start GPS Navigation To Delivery Location
- How To Scan To Pick Up Packages
- How To Scan To Check In For Driver Using App
- How To Scan Item Barcode To Check Items For Drivers
- How To Scan Individual Item Barcode
- How To Scan Barcodes To Search For A Specific Delivery
- How To Resend A Wrongly Sent / Failed POD Status
- How To Remove Signature For Delivery
- How To Remove Photo Proof For Delivery Item
- How To Remove Photo Proof For Delivery
- How To Reject Delivery Item
- How To Re-attempt Failed Delivery Job
- How to Grab Jobs From Marketplace
- How To Force Resubmit Jobs For Drivers
- How To Enter Payment Amount For COD
- How To Change Quantity For Delivery Item
- How To Capture Signature For Delivery
- How To Capture Photos For Mass POD
- How To Capture Photo Proof For Delivery
- How To Capture Note For Mass POD
- How To Capture Mass POD
- How To Call Recipient
Collections - Admins
- How To Use Advanced Search For Collections
- How To Set A Default Push Notification URL For All Collections
- How To Obtain Sample CSV / Excel For Import (Collection)
- How To Manually Sort Collections For Drivers
- How To Make Signature Or Photo Mandatory For Collections
- How To Make Signature Mandatory For Collections
- How To Make Sender’s Name Mandatory For Collections
- How To Make Photo Mandatory For Collections
- How To Make Note For Photo Mandatory For Collections
- How To Import Collections
- How To Export Collections To PDF
- How To Export Collections To Excel
- How To Export Collections To CSV
- How To Enable/Disable Additional Fields For Collections
- How To Customize Non-Collection Reasons
- How To Customize Import / Export Headers For Collections
- How To Allow Drivers To Use Photos From Photo Gallery For Collections
- How To Add A Collection
Collections - Drivers
- How To Write Note For Collection
- How To View Collection Items
- How To Un-reject Collection Item
- How To Take Photo Proof For Collection Item
- How To Submit Failed Collection Status
- How To Submit Collection Status
- How To Start GPS Navigation To Collection Location
- How To Resubmit A Wrongly Sent / Failed Collection Status
- How To Remove Signature For Collection
- How To Remove Photo Proof For Collection Item
- How To Remove Photo Proof For Collection
- How To Reject Collection Item
- How To Change Quantity For Collection Item
- How To Capture Signature For Collection
- How To Capture Photo Proof For Collection
- How To Call Sender
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