How To Send Email When A Job Is Scheduled For Delivery / Collection
This article is regarding the sending of email notifications when a job is scheduled for delivery / collection. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you to create a […]
How To Send Email At Certain Day And Time
This article is regarding the sending of email notifications at a certain time like an alarm clock. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you to create a middleware […]
How To Send Email When A Job Is Added
This article is regarding the sending of email notifications when a job is added. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you to create a middleware to catch the […]
How To Send Email When A Job Is Failed
This article is regarding the sending of email notifications when a job is failed. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you to create a middleware to catch the […]
How To Send Email When A Rating / Feedback Is Submitted
This article is regarding the sending of email notifications when a user submits a rating / feedback through the tracking widget. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you […]
How To Send Email When The Driver Triggers The Arrived At Location
This article is regarding the sending of email notifications when the driver triggers the Arrived At through the Driver App. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you to […]
How To Send Email When The Driver Triggers The Cancel Head To Location
This article is regarding the sending of email notifications when the driver triggers the Cancel Head To Location through the Driver App. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for […]
How To Send Email When The Driver Triggers The Head To Location
This article is regarding the sending of email notifications when the driver triggers the Head To Location through the Driver App. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you […]
How To Send Email When A Job Is Completed or Partially Completed
This article is regarding the sending of email notifications when a job is completed or partially completed. Note: All the emails that are being sent out from Detrack will be using notify@detrack.com. If you wish to trigger from your personal email account e.g. john@gmail.com, there will be a need for you to create a middleware […]
How To Use WYSIWYG (Or HTML) Editor
WYSIWYG (or HTML) editor for your email templates offers you the ability to style your email notifications to suit your preferences or to match your corporate identity. Some of the actions that can be performed with the WYSIWYG editor are: Change your style etc. Style your text with bold, italic, underline, etc. Insert hyperlinks to […]
How To Send Text / SMS When A Job Is Delayed
Users can send text / SMS messages to their customers when there is a delay for the job. This job delay trigger takes reference from the ETA Time and Live ETA of the job. Note: The ETA Time is a manually provided value, e.g. 14:30 to the job. The Live ETA will be generated from […]
How To Send Text / SMS When A Rating / Feedback Is Submitted
This article is regarding the sending of a notification when a rating / feedback is collected through the Tracking Widget. If you like to receive an email or SMS notification when there is a customer feedback or rating submitted, go to Settings > Notifications. Go to the Notification settings tab and click on Add Notification. […]
How To Send Text / SMS When A Job Is Failed
Users can send text / sms messages to their customers when a job is not completed. To set text / SMS triggers go to Settings > Notifications. Click on Text / SMS settings tabs to set up the settings. Then, go to Notification settings tab and click on failed event trigger. Steps Navigate to Settings […]
How To Send Text / SMS When A Job Is Completed or Partially Completed
Users can send text / SMS messages to their customers when a job is completed or partially completed. Steps Navigate to Settings > Job > Fields. Enable Phone No. (Optional), Sender Phone No. (Optional) and Other Phone Numbers (Optional) > Save. Navigate to Settings > Notifications. Click on Notification Settings. Click on Text / SMS […]
How To Send Text / SMS When Arrived At Location
The systems can send text / SMS messages to their customers when drivers have arrived at the job location for deliveries / collections by tapping on the Arrive At Location button in the Detrack App. Steps Navigate to Settings > Notifications. Click on Notification Settings tab to set up the SMS settings. Click on the […]
How To Send Text / SMS When Cancel Heading To Location
The systems can send text / sms messages to inform their customers when the drivers are not heading to their location due to a change by tapping on the Cancel Head To Location button on Detrack App. Steps Navigate to Settings > Notifications. Click on Notification Settings tab to set up the SMS settings. Click […]
How To Send Text / SMS When Heading To Job Location
The systems can send text / SMS messages to the customers when the driver is heading to the job location for delivery / collection by tapping Heading To Location in the Driver App. Steps Navigate to Settings > Notifications. Click on Notification Settings tab to set up the SMS settings. Click on the heading-to to […]
How To Send Text / SMS When A Job Is Out For Delivery
This article is regarding the setting of a notification when the job is Out for Delivery. Job is assigned to a driver Date of job is of the current date Steps Navigate to Settings > Notifications. Click on Notification Settings tab to set up the SMS settings. Click on the Add Notification button to open […]
How To Send Text / SMS At Certain Day And Time
This article is regarding the sending of notifications at a certain time like an alarm clock. The Pre-Job event allows the admin to send a notification 1 to 5 days before the delivery date at a selected time. Steps Navigate to Settings > Notifications. Click on Notification Settings tab to set up the SMS settings. […]
How To Send Text / SMS When Job Is Scheduled To Deliver / Collect
Users can send text / SMS messages to their customers when a job is scheduled to deliver / collect on a future date. Conditions Job Status – In Progress Job assigned to a vehicle Date of job to be of a future date Steps Navigate to Settings > Notifications. Click on Notification Settings tab to […]
How To Send Text / SMS When A Job Is Added
Users can send text / SMS messages to their customers when a new job is added / imported to job list. The initial status can be In-transit or In-progress. Note: Existing jobs in the system are rescheduled to another date will not trigger this notification. Steps Navigate to Settings > Notifications > Notification Settings > […]
How To Sign Up For Text / SMS Account with Vonage (Nexmo)
To register for Vonage(Nexmo), go to www.vonage.com Steps Click on Try It Free. Fill in your details and Sign up. An sms verification code will be sent to your mobile no. and you will key in the verification code provided. Copy the Key and Secret under Getting Started. Paste the key and secret code to […]
How To Sign Up For Text / SMS Account With Twilio
Go to Settings > Notifications >Text / SMS Settings then click on the link Twilio to sign up an account. Enter your details in the sign up page of Twilio. To setup text messaging (SMS) using Twilio, go to Settings > Notifications > Text / SMS Settings. Select Twilio in the Text / SMS Provider […]
