Every fleet runs differently.
Detrack keeps up.
If your business runs its own vehicles, you can run them on Detrack. Every industry works differently, so we’ve spent over 10 years building a platform you can shape around your workflows.
We serve all industries and speak to
businesses like yours every day
Here’s what they tell us.
are solving manual entry and double handling.
still run their delivery day from spreadsheets.
need software that connects to their existing systems.
are fielding “where is my order” calls all day.
Some problems come up everywhere. Others are specific to what you move and who you move it for. Here are just six of the industries we know inside out.
Freight, 3PL & couriers
High volumes, tight windows and jobs that run in both directions, with no room for lost paperwork in between.
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Plan loads and linehaul across depots
Multi-depot days change by the hour, and a spreadsheet can't keep up. Route multi-branch runs from a single screen, with a live dispatcher timetable and mid-transit re-allocation, so the plan flexes when the day changes.
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The digital consignment note
Paper consignment notes get lost, disputed and re-keyed. Compliance ePOD captures photos, signature, GPS and timestamps on every consignment, plus batch, temperature and dangerous-goods fields, partial drops, rejected-drop workflows and proof of pickup.
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Reports that speak freight
Freight contracts live and die on the numbers. DIFOT, SLA exceptions, detention and dwell time, plus capacity utilisation by pallets, weight and CBM, calculated automatically from completed jobs, and Detrack's MCP server lets you query it all with your own AI tools.
Spreadsheets and manual entry are the problems the 3PL and transport operators we talk to raise most, ahead of everything else.
Customer notifications and reporting are among the most requested capabilities in the freight, 3PL and courier industry.
We have been absolutely blown away by how user friendly, intuitive, cost effective and easily implemented Detrack is. We believe Detrack is peerless in the industry.
Luck Sadler, Director, SGS Logistics
Building & construction
Timber, roofing and equipment suppliers and distributors who nail (pun intended) their deliveries become trusted, preferred partners. The right last-mile delivery tools make changing timelines and ambiguous delivery locations easy to navigate.
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Ensure notifications reach the right person
The person who ordered is rarely the person receiving, and no one on site is checking email. Automated SMS and WhatsApp updates with live ETAs reach the site manager, the forklift driver and the subbie at once, so the gate is open and the unloading equipment is ready when the truck arrives.
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Hit the delivery window
Materials need to land when crews are ready, not before (nowhere to store them) and not after (idle crews and hired equipment burning money). Route optimisation keeps multi-site days on schedule, and when a site reschedules mid-run, plans re-optimise in a few clicks.
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Proof it reached the site
"We only received half the order." "It arrived damaged." "Where did you leave it?" Photos showing placement and condition, GPS, timestamps and signatures settle these conversations before they become disputes.
of the building and construction suppliers we talk to still run on paper dockets and manual entry.
Detrack's live tracking links also take the pressure off.
Detrack has transformed how we manage proof of delivery. What used to be a manual, paper-based process is now fully automated and seamless. Our customers love the SMS alerts keeping them informed of expected arrival times, which has dramatically reduced missed deliveries and inbound calls.
Tyne Holmes, Manager, TLE Lakemba
Services & trades
Trades like plumbing and electrical run a little differently, often with a calendar of appointments rather than a sequence of deliveries to manage. Detrack keeps both kinds of day on schedule.
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Dispatch with a streamlined schedule view
Appointments move, jobs overrun and the day never goes to plan. On top of seeing your team live on a map, the schedule view shows every driver’s day or week at a glance. Rebalance workloads and switch jobs between team members in a few clicks.
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See where every minute went
When a job runs long, was it the drive or the time on site? Milestone reports split travelling time from time on site for every job, so you can build realistic schedules, coach drivers and charge customers for the additional time on site.
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Keep every vehicle on the road
A van off the road can take a day's worth of jobs with it. Customisable digital vehicle checks have drivers confirm roadworthiness within the driver app before each shift, with any fault flagged immediately.
of the plumbing and electrical businesses we talk to are fielding order-chasing calls all day, the highest of any industry we serve.
40% are still running on manual entry, which is exactly where those calls come from.
Our overall experience is a 10 out of 10. Detrack provided us with GPS tracking through each crew’s cell phone, plus POD photos of each job we went to. We refer back to those photos on a daily basis. We love the calendar so that we can see all of our work that is scheduled for each day at the click of the mouse.
Michael B., Manager
Retail & eCommerce
Every delivery is a brand moment, and repeat business and customer loyalty are often won or lost in the last mile.
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Deliver the promise, not just the product
One poor delivery can cost you the customer, not just the order. Branded and proactive SMS, WhatsApp and email customer updates with live tracking links ensure that your deliveries build trust and elevate your end-to-end customer experience.
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Connect your existing tools
Duplicating data between systems isn't scalable. Native integrations with eCommerce platforms like Shopify and WooCommerce, and accounting platforms like Xero and QuickBooks Online, plug Detrack into the stack you already run.
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Scale with ease during peak seasons
Peak and seasonal buying moments can double your volumes overnight. Add and remove drivers as demand moves, with predictable pricing and no contract lock-in.
of the retailers we talk to make integration with the systems they already run a deciding factor when choosing delivery software.
Free and easy integrations are a must, and native connections, as well as the open API, are included on every Detrack plan.
A game changer for our operations. The vehicle fleet monitoring, parcel tracking, driver app with electronic POD, and route planning features have significantly boosted the efficiency of our dispatch team. We've improved communication with our customers, reduced overheads, streamlined our dispatch process, and increased the daily delivery capacity of our fleet.
Mark Crotty, General Manager, Jaybel Office Choice
Food & beverage
Food and beverage producers and distributors supplying hospitality venues like restaurants and cafes are working with increasingly tight margins. Every delivery needs to be flawless.
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Optimised fuel and personnel costs
Margins here are tight, and the route each driver takes is one of the few costs you can cut without touching product quality or people. Optimised routes mean fewer kilometres, less fuel and more drops per driver.
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Cold chain visibility
Proving goods arrived at the right time and at the right temperature can be the difference between payment and a dispute. Instant proof of delivery that includes temperature, timestamps, signatures and up to 10 photos reduces disputes and builds trust.
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Pivot as plans change
Even the best-laid plans can and will change as customers make urgent orders, or a driver calls in sick. Move stops between drivers and re-optimise in seconds, with the new plan pushed straight to the driver app.
reduction in route planning time when businesses move from manual planning to Detrack route optimisation.
And 55% of the food and beverage businesses we talk to are still running on manual processes and double handling.
Detrack has been the most effective app we have ever used to manage our deliveries and communicate their status to our customers. Our drivers have found it very easy to use and the best thing is that it makes us look very professional to our customers.
John, Food and Beverage
Automotive
A lot of moving parts, literally. Parts distributors, wreckers and dealership groups are working to tight deadlines that cannot be missed.
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Delivering the right part on time, every time
Wrong or missing parts can make or break customer loyalty. Detailed, instant proof of delivery for both senders and receivers settles every handover on the spot.
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All your drivers, live on your map
Rather than hoping for the best or being constantly on the phone, dispatchers get their entire team and the status of every job at their fingertips, on the jobs table or visualised on a map or timeline view.
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Scan in and scan out at scale
Part and serial numbers leave no room for guesswork. Automotive customers are some of the highest-volume users of our scanner app to track and manage inventory, and it's easy to use and included with every subscription.
Across every industry we talk to, barcode scanning is requested three times as often as live tracking.
Barcode scanning is built into Detrack, with a dedicated Scanner app tying part and serial numbers to every job.
Before Detrack, we were manually routing deliveries through Google Maps, collecting paper signatures, and relying on driver feedback for proof of delivery. Detrack transformed our entire process by bringing everything into one easy-to-use platform. Today, our team has complete visibility into delivery status, customer ETAs, and proof of delivery. We use Detrack across both our Mitsubishi and Kia dealerships and manage about 50 deliveries every day.
Dave Beitz, Parts Manager, Skyline Mitsubishi
Not on the list? You still fit.
If your business runs its own fleet, we will configure Detrack around your jobs, your fields and your proof requirements, and show you it working with your data. 14-day free trial, no credit card, monthly plans, and support that answers in under two minutes.