CUSTOMER STORY: PAN Logistics
How Detrack provided PAN Logistics’ customers with Proof of Deliveries
Find out how Detrack helped PAN Logistics satisfy customer requests with real-time Proof of Deliveries.
Written by
Rachelle Regua
Content Specialist
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Overview
Founded in 1997, PAN Logistics is trusted by many to provide quality and on-time interstate transport deliveries for customers and their clients. Due to increased expectations and customer feedback, they wanted to elevate their business and implement a system with POD and courier tracking capabilities. They also wanted a way for their large pool of customers to be involved and feel more in control of their deliveries.
Challenges
With 55% of Australians receiving an online parcel each month, and delivery giants constantly raising the stakes, the race to provide the best customer experience is on.
Customers want, even demand, the ability to track and check delivery statuses in real-time. They want to know where their deliveries are and be notified instantly once it is completed.
PAN Logistics became a trusted transport provider through their continuous efforts to improve their service and recognize their customer’s increased needs and expectations.
Having complete access to live updates on the delivery process would lead to improvements internally, too. The support team at PAN Logistics needed less hours to keep track of daily deliveries and handle customer enquiries. Delivery drivers faced fewer issues on the road, which saved both manpower and time. Going with a smart delivery management software like Detrack helped PAN Logistics reduce human error and admin time across the board. As an added bonus, their large client base was kept in the loop and felt in control of their deliveries.
The problem we were facing at PAN Logistics was sending live proof of deliveries to our customers.
Solution and Implementation
PAN Logistics started by implementing Detrack on a courier run with multiple drops per day. They were extremely satisfied with the quick turnaround and overall experience – getting up and running took only 10 minutes!
The Results
Customers are extremely satisfied with PAN Logistics’ newfound ability to provide real-time E-PODs, which allow the company to receive and send updates on delivery statuses instantaneously.
By partnering with Detrack, PAN Logistics now have the ability to:
- Send pre and post-delivery text messages or emails to customers
- Track location, speed, distance and the entire delivery progress
- Make self-booking of deliveries for customers via the PAN Logistics system
These features went a long way in streamlining PAN Logistics’ processes and helping customers feel more involved. They have now reduced staffing costs as less manpower is needed to book deliveries manually. The automation of real-time delivery information (arrival time, time of job completion, etc.) increases productivity as customers are kept informed during the entire last mile delivery. Tedious, manual communications and customer support calls are reduced tremendously as customers now have the ability to track their own deliveries from the PAN Logistics website. PAN Logistics has successfully provided customers with seamless and automated delivery tracking.
Why Choose Detrack?
Learn how your business can benefit from Detrack.
Affordable SaaS Pricing
Pay per vehicle, not per job—keeping costs low and predictable for your business.
Quick and Easy Onboarding
Get started in no time with a platform designed for fast implementation and minimal training.
Comprehensive Features
Access a robust set of tools designed to handle all aspects of delivery management seamlessly.
Always-On Support
Enjoy 24/5 live chat support, ensuring help is always available when you need it.
Highly Configurable
Tailor the platform to your unique business needs with advanced customization options.
Detrack Key Features
Features Built to Streamline Your Deliveries
Eliminate the hassle of paper forms and reduce delivery disputes with e-PODs that are stored securely in the cloud. Delivery proof can be easily captured via the Detrack driver app.
Learn More ›Get real-time delivery updates for better control of your fleet. Customers can also track their delivery progress in real time with a map-based tracking page.
Learn More ›Keep customers informed with timely updates. Enhance your customer experience while reducing missed deliveries.
Learn More ›Keep your fleet safe & compliant with regular vehicle checks, done seamlessly through the driver app.
Learn More ›Gain valuable insights on your delivery performance and make better operational decisions.
Learn More ›
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