When evaluating delivery management platforms, the decision ultimately comes down to transparent pricing, comprehensive features, and reliable local support. What separates one delivery management platform from another?
Often, beyond the feature list, it’s the pricing structure, what’s included, and the quality of support available. Here’s how Detrack and SolBox compare on the details that matter to Australian businesses.
Feature comparison
Both platforms offer the critical delivery features every business needs to run efficiently and deliver a great customer experience.
| Feature | Detrack | TrackPOD | What it does |
| Order/job management | ✅ | ✅ | Create and import jobs and manage deliveries in real-time |
| Organization management | ✅ | ✅ | Invite users to collaborate with role-based permissions for dispatchers, managers, and administrators |
| iPhone & Android apps | ✅ | ✅ | Mobile apps for drivers to view routes, navigate, and capture proof of delivery on the go |
| Proof of delivery | ✅ | ✅ | Capture signatures, photos, and notes as digital proof that deliveries were completed |
| Live tracking | ✅ | ✅ | Real-time GPS tracking with customer-facing tracking pages so recipients can see exactly where their delivery is |
| Route planning | ✅ | ✅ | Plan optimized routes with an efficient delivery sequence with just a few clicks to reduce drive time |
| Email, SMS and WhatsApp notifications | ✅ | ✅ | Automated notifications to keep customers informed about delivery status, ETAs, and completion |
| Analytics & reports | ✅ | ✅ | Performance dashboards and detailed reports on delivery metrics, driver performance, and operations |
| Integrations & API | ✅ | ✅ | Connect with your existing systems via API, webhooks, and pre-built integrations |
| Customer support | ✅ | ✅ | Technical support via email, chat, and phone to help you get the most from the platform |
Where Detrack stands out
Local knowledge, 24/5 online support
Detrack is Australian-owned, with a local team that truly understands how Australian businesses operate. Additionally, Detrack supports customers worldwide and provides online support 24 hours a day, 7 days a week. This ensures your operations stay on track even during late-night runs, early-morning dispatches, or unexpected issues.
5 years of secure data storage
Your delivery records, customer signatures, photos, and operational data are securely stored for up to five years. This long-term retention ensures you remain compliant, audit-ready, and able to reference past deliveries at any time. It also provides valuable historical insights while giving your business complete peace of mind.
Rate cards for 3PL operations
If you operate as a third-party logistics provider or manage deliveries for multiple clients, Detrack’s rate card feature is a game-changer.
Rate cards enable you to establish custom pricing structures for various clients, automatically calculate delivery costs based on item quantity, weight, zones, or custom parameters, and generate accurate invoices without requiring manual calculations.
For 3PLs juggling multiple customers with different pricing agreements, this feature alone can save hours of admin work each week.
API and native integrations
Detrack offers a range of free plug-and-play integrations, as well as a comprehensive API and Zapier integration options, enabling seamless connectivity with existing business tools. While SolBox has an array of integration partner logos on its website, it’s unclear which are native, and its full API documentation isn’t publicly available.
Strengths for Solbox
SolBox offers a robust suite of maintenance and safety features designed for complex fleet environments. These include:
- Service reminders: Automated alerts triggered by mileage or time intervals.
- Service repairs tracking: Detailed recording of maintenance history and repairer information.
- Report time duration: Built-in report time duration tracking, ensuring inspections aren’t rushed.
- Document storage: Upload and store safety and vehicle documents directly within the platform for easy reference and audit readiness.
However, these vehicle safety features are sold separately, making the relevance of these features crucial to your decision-making. Read on for further details on how Detrack’s Vehicle Check features stack up.
Pricing: transparency vs. complexity
Detrack
| Plan | Price | Features at a glance |
| Detrack Pro | $43/month or AUD 464/year per vehicle | – Complete order management and tracking – Basic route planning – Real-time driver tracking and job updates – Proof of delivery – Branded customer notifications – 24/5 online support – Analytics and reporting – IOS & Android Driver App |
| Detrack Advanced | $58/month or AUD 626/year per vehicle | – All Pro features – All route planning and optimization tools – Vehicle safety checks – Rate cards – Recurring orders – Enhanced analytics and reporting |
Pricing in AUD, Detrack also offers pricing in USD.
Our approach to pricing
At Detrack, we believe real-time visibility and customer notifications aren’t premium extras; they’re the baseline for effective fleet management. If you can’t track your drivers once they leave the depot and your customers aren’t kept informed, you’re not really managing your fleet effectively. You’re planning your day and hoping for the best.
That’s why we structure our pricing differently:
- Real-time tracking and customer notifications come standard in every Detrack plan, not as paid add-ons.
- Pricing is clearly published on our website, allowing you to evaluate costs at your own pace without needing to contact sales.
- All route planning and optimisation tools are bundled into Advanced, not split across multiple tiers.
- Vehicle safety checks are included in Advanced, which includes pre-start inspections, defect alerts, driver signatures, and documentation storage as part of the package.
SolBox takes a different approach. Their Safety Plan—covering pre-start inspections, defect management, and compliance documentation—is a separate AUD 39/month per vehicle on top of their base subscription. They do offer additional maintenance features like service reminders and repair history, but the question worth asking is: are those extras really worth an additional AUD 39 per vehicle, per month, when Detrack includes all essential safety and compliance tools in a single, transparent plan?
SolBox
| Plan | Price | Features at a glance |
| SmartMove Starter | $35/month per vehicle | – Dispatch routes and orders – Proof of delivery – Self Onboarding – Knowledge Base Access – IOS & Android Driver App |
| SmartMove Live | Pricing not available on website | – All of SmartMove Starter – Route planning and scheduling – Live driver tracking and ETAs – Customer notifications – Load management |
| SmartMove Optimize | Pricing not available on website | – All of SmartMove Live – Route sequencing – Further route optimization features – Analytics and reporting |
| Safety Plan | AUD 25/month per vehicle | – QR code and driver ID – Pre-start inspections, including report time duration tracking – Instant defect alerts – Driver CoR acceptance – Vehicle repairs, maintenance & defect management – Documentation storage |
Pricing in AUD
The bottom line
While both platforms handle core delivery management requirements, Detrack offers superior value through transparent pricing and comprehensive features. For businesses seeking predictable and transparent pricing, Detrack provides a clear advantage.
SolBox’s specialised features may appeal to specific heavy vehicle operations, but the lack of pricing transparency, limited integration clarity, and modular pricing structure make it a more complex and potentially expensive choice for many Australian delivery businesses.
Note: pricing and information captured here are based on information available on the Solbox website in November 2025.
Ready to experience the Detrack difference?
Start your free trial today and discover why transparent pricing, local support, and comprehensive features make Detrack the more intelligent choice for Australian delivery management.
For larger fleets, Detrack offers bespoke pricing with dedicated account management and enhanced onboarding support. Contact our team to discuss your specific requirements.
