Comparison guide

Detrack vs SolBoxPricing, features and support compared for Australian delivery businesses

By Team Detrack Updated 9 October 2026 6 min read
In short

Detrack and SolBox are both Australian delivery management platforms covering dispatch, route optimisation, live tracking, proof of delivery and customer notifications. The practical difference is how they price and what they include.

  • Pricing. Detrack publishes its prices: AUD 43 per driver per month for Pro and AUD 58 for Advanced. SolBox publishes no price for its SmartMove Live or Optimize delivery plans, which are both contact sales.
  • Vehicle checks. Detrack includes vehicle safety checks in Advanced. SolBox sells pre-start checks as a separate Safety plan at AUD 20 per vehicle per month.
  • Route optimisation. Route optimisation is built into Detrack Advanced. SolBox's automatic sequence optimisation is on its SmartMove Optimize tier only.
  • Users, jobs and support. Detrack includes unlimited web users, unlimited jobs and 24/5 live support on every plan. SolBox doesn't publish user limits, job limits or support hours.
  • Where SolBox is stronger. SolBox's strengths are heavy-vehicle compliance tools: mass management, service reminders and repair history.

Both platforms cover the essentials

Neither platform will leave you short on core delivery features. Both run a driver app for iPhone and Android, capture proof of delivery, track vehicles live, optimise routes, send automated customer notifications and connect to your other systems. Here is how the core feature set lines up, with the plan each feature sits on where that matters.

Feature Detrack SolBox What it does
Order and job management Create and import jobs and manage deliveries in real time
Organisation management Invite users with role-based permissions for dispatchers, managers and administratorsDetrack: unlimited web users on every plan. SolBox: user limits not published.
iPhone and Android driver apps Drivers view routes, navigate and capture proof of delivery on their phoneSolBox adds heavy-vehicle navigation
Proof of delivery Signatures, photos, notes, timestamps and location as digital proof the job was completed
Live tracking Real-time GPS tracking with customer-facing tracking pagesDetrack: every plan. SolBox: SmartMove Live and above.
Route planning and optimisation Optimised stop sequences built in a few clicks to cut drive timeDetrack: built into Advanced since early 2024. SolBox: sequence optimisation on SmartMove Optimize only.
Customer notifications Automated updates on status, ETA and completionDetrack: email, SMS and WhatsApp on every plan. SolBox: email and SMS on SmartMove Live and above.
Vehicle checks Pre-start safety checks completed by the driver in the appDetrack: included in Advanced. SolBox: separate Safety plan, AUD 20 per vehicle per month.
Analytics and reports Dashboards and reports on delivery performance, driver performance and operationsSolBox: BI dashboard on SmartMove Optimize only
Integrations and API Connect to your existing systems via API, webhooks and pre-built integrationsDetrack: public API documentation and Zapier. SolBox: ERP integrations listed on Optimize; API documentation not public.
Customer support Technical support via chat, email and phoneDetrack: 24/5 live chat on every plan. SolBox: support hours not published.

Published pricing, and more included in it

Feature parity is the starting point. These are the places where the two platforms genuinely differ, and most of them come down to what you can see before you sign and what you pay for after.

You can see the price before you talk to anyone

Detrack publishes monthly and annual pricing for both plans on its pricing page, in AUD, USD, NZD and SGD. SolBox's two delivery management plans both show "Contact Sales" and a quote questionnaire. The only SolBox price you can see is the Safety add-on. If you want to evaluate costs at your own pace, or put a number in a budget before a demo, only one of these platforms lets you.

DetrackAUD 43 and 58per driver per month, published
SolBoxContact salesfor SmartMove Live and Optimize

Vehicle safety checks come standard

Pre-start inspections, defect alerts, driver signatures and documentation storage are part of Detrack Advanced. On SolBox they sit in a separate Safety plan at AUD 20 per vehicle per month on top of the delivery subscription. For a ten-vehicle fleet that is AUD 2,400 a year for checks Detrack includes.

DetrackIncludedin Detrack Advanced
SolBoxAUD 20per vehicle per month, extra

All route optimisation in one plan

Multi-driver route optimisation, re-optimisation when jobs change, recurring jobs and capacity tools are all in Detrack Advanced. SolBox splits planning across tiers: SmartMove Live gives you scheduling and dispatch, and automatic sequence optimisation needs SmartMove Optimize. Both are unpriced, so you can't see what the jump costs.

DetrackBuilt into Detrack Advanced
SolBoxOptimize onlytop tier, unpriced

Pay per driver, not per user or per job

Dispatchers, admins and managers never count towards a Detrack bill, and there is no cap on jobs. A busy month costs what a quiet one does. SolBox doesn't publish user or job limits, so ask for them in writing before you compare quotes.

DetrackUnlimitedweb users and jobs, every plan
SolBoxNot publisheduser or job limits

Rate cards for 3PL operations

If you deliver for multiple clients, Detrack's rate cards let you set a pricing structure per client and calculate the cost of every delivery automatically, by item count, weight, zone or your own parameters. SolBox's Optimize plan reports run revenue against driver and vehicle costs, which is useful for margin, but it doesn't work out what to charge each client. For 3PLs juggling several pricing agreements, that is hours of admin a week.

DetrackRate cardsincluded in Advanced
SolBoxMargin reportson Optimize, no rate calculation

Someone to talk to when a run goes wrong

Detrack is Australian-owned and supports customers around the world with live chat 24 hours a day, five days a week, with a typical first response inside two minutes. Early-morning dispatch problems get answered at dispatch time, not at 9am. Delivery data is also kept for five years, so audits and disputes from past peak seasons are a search away. SolBox doesn't publish support hours or a retention period, so ask.

Detrack24/5live support, worldwide
SolBoxNot publishedsupport hours

Where SolBox stands out: heavy-vehicle compliance and maintenance

SolBox has built deeper fleet maintenance and chain-of-responsibility tooling than Detrack, aimed at heavy-vehicle operators who need more than a pre-start check. It's worth knowing exactly what that covers so you can decide whether it's worth paying for separately.

  • Mass management. Vehicle profiles with maximum load and axle weights, with drivers entering weights in the app and the system flagging anything over legal limits.
  • Service reminders and plans. Recurring alerts by mileage or time interval, with checklist items per asset.
  • Service repair history. A record of what was repaired, by which repairer, with invoices and documents attached.
  • Report time duration. How long each inspection took, so a two-second pre-start gets noticed.
  • Heavy-vehicle navigation. Truck-specific routing in the driver app.

Is it worth paying for separately?

All of the safety and maintenance features sit in the SolBox Safety plan at AUD 20 per vehicle per month, on top of the delivery subscription. If you run a heavy-vehicle fleet with NHVR obligations and no separate maintenance system, that could be money well spent. If you run vans and utes and need pre-start checks, defect alerts and documentation, Detrack's vehicle checks cover that inside Advanced.

Pricing: transparency vs "contact sales"

Here is everything either company publishes, as at October 2026. All prices in AUD. Detrack annual prices include the 10% annual discount.

Detrack

Plan Monthly, per driver Annual, per driver What's included
Detrack Pro AUD 43 AUD 464 a year Order management, live driver tracking and job updates, proof of delivery, branded email, SMS and WhatsApp notifications and tracking links, custom fields and statuses, daily analytics, manager and scanner apps, API access, unlimited web users and jobs, five years of data storage, 24/5 support
Detrack Advanced AUD 58 AUD 626 a year Everything in Pro, plus multi-driver route optimisation, recurring jobs, vehicle safety checks, rate cards, scheduling calendar, capacity utilisation tools, milestone reports, advanced analytics and Detrack MCP server access

SolBox

Plan Monthly, per vehicle What's included
SmartMove Live Contact sales Route planning and scheduling, drag-and-drop dispatch, driver timetables and shifts, predictive and live ETAs, email and SMS customer notifications, load management, live GPS tracking, truck navigation integration, ePOD driver app
SmartMove Optimize Contact sales Everything in Live, plus route sequence optimisation, auto-plan and optimise, vehicle capacities, load route optimisation, order and vehicle attributes, barcode scanning, live traffic, run revenue vs cost, planned vs actual, ERP integrations, BI dashboard
SmartMove SafetyAdd-on to a delivery plan AUD 20 QR code driver plans, driver ID, pre-start inspections with report time duration, instant defect alerts, driver CoR acceptance, documentation storage, vehicle repairs and maintenance, live dashboard

SolBox previously listed a SmartMove Starter plan at AUD 35 per vehicle per month with dispatch and proof of delivery only. It no longer appears on their plans page, so entry-level delivery pricing is no longer published. SolBox's plan cards advertise a 14-day trial and its sign-up form a 30-day trial; check which applies when you enquire. Detrack's trial is 14 days of full Advanced access with no credit card.

The comparison you can do with published numbers

Detrack Advanced at AUD 58 includes vehicle checks. SolBox's Safety plan alone is AUD 20, before you add an unpriced SmartMove Live or Optimize subscription. So the SolBox safety add-on by itself costs more than a third of Detrack's top plan, and the delivery software still has to be quoted on top. Unless that quote comes in under AUD 38 per vehicle, which would be below SolBox's old Starter price for a far bigger feature set, Detrack Advanced is the cheaper way to get delivery management and pre-start checks together.

Why we price this way

Real-time visibility and customer notifications aren't premium extras. If you can't see where your drivers are after they leave the depot and your customers aren't told when to expect them, you're planning your day and hoping for the best. So they're in every Detrack plan, and the price is on the website for you to check at your own pace. Route optimisation and vehicle checks go in one plan rather than being split across tiers or sold as add-ons, because splitting them is how a simple bill turns into a complicated one. For larger fleets, we offer bespoke pricing with dedicated account management and onboarding support.

Which platform is right for you?

Both will run an Australian delivery operation well. The question is whether you need SolBox's heavy-vehicle maintenance depth enough to pay for it as a separate plan, on top of a delivery subscription you can't price without a sales call.

Choose Detrack if you want

  • Published pricing you can check and budget against today
  • Route optimisation and vehicle checks in one plan, with no add-ons
  • To pay per driver only, with unlimited office users and unlimited jobs
  • Email, SMS and WhatsApp notifications on every plan
  • Rate cards for multi-client 3PL work
  • 24/5 live support and five years of delivery data
  • A public API and Zapier for your own integrations

Consider SolBox if

  • You run heavy vehicles with mass management obligations and want load weight checks built into the driver app
  • You want service scheduling and repair history in the same system as your pre-start checks
  • You need truck-specific navigation for your drivers

Common questions

How much does Detrack cost compared to SolBox?

Detrack Pro is AUD 43 per driver per month (AUD 464 a year) and Detrack Advanced is AUD 58 per driver per month (AUD 626 a year), published on detrack.com. SolBox doesn't publish prices for its SmartMove Live or Optimize delivery plans; both require a sales enquiry. Its Safety add-on is AUD 20 per vehicle per month.

Does Detrack include vehicle safety checks?

Yes. Pre-start inspections, defect alerts, driver signatures and documentation storage are included in Detrack Advanced. SolBox sells these as a separate Safety plan at AUD 20 per vehicle per month on top of its delivery subscription.

Does Detrack include route optimisation?

Yes. Route optimisation is built into Detrack Advanced. ElasticRoute, our former standalone routing product, was merged into Detrack in early 2024. There is no separate product, login or subscription. SolBox's automatic sequence optimisation is on its SmartMove Optimize tier, which is unpriced.

Does Detrack support WhatsApp notifications?

Yes. Detrack sends branded customer notifications by email, SMS and WhatsApp on every plan. SolBox lists email and SMS notifications.

Does Detrack charge for office users or per job?

No. Every Detrack plan includes unlimited web users and unlimited jobs. You pay per driver using the driver app. SolBox doesn't publish user or job limits, so ask for them when you request a quote.

Is Detrack Australian?

Detrack is Australian-owned, with customers across Australia, New Zealand, Asia, the UK, Europe and North America, and live chat support 24 hours a day, five days a week.

Can I switch from SolBox to Detrack?

Yes. Our support team helps with migration, and Detrack's spreadsheet import and public API let you bring across existing order data and customer details. The 14-day trial gives you full Advanced access to replicate your current process before you commit.

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