How To Perform Scanning Of Barcodes / QR Codes For Mass POD
Steps Tap on the Menu bar (at the top right hand corner). Tap on Mass POD option. Tap on the Tap here to scan (at the bottom of the screen) to open a pop-up. Scan the barcode / QR code. (If the job is found, the scanned job will be highlighted in the background). To […]
How To Trigger Mass Arrived At
Steps Tap on the Menu (top-right hand corner). Select Mass POD. Tap to select the jobs. Tap on POD. Tap on the Camera icon. Tap Arrived At Location. Tap on Yes.
How To Change Quantity For Delivery Item
Steps Tap on the required entry to open a pop-up. Tap Change Item Qty. Enter the new quantity. Value replaced.
How To Enter Payment Amount For COD
Steps Tap to select job. Tap on the Photo POD Button. Scroll down and select Enter Paid Amount. Enter paid amount and select OK. Popup alert if entered amount is different from payment amount.
How To Scan Item Barcode To Check Items For Drivers
Scan to check is a feature to help your drivers check that all the items for collection or delivery have been sent by scanning the barcodes of each parcel / item. This feature will take reference from the SKU of the Item Details section for scanning. Steps In the driver’s app, tap into the Job […]
How To Force Resubmit Jobs For Drivers
For drivers who are unable to submit Proof Of Delivery (POD) due to network issues, e.g. no mobile data network during their delivery, they can re-submit their jobs later when the mobile network connection is available again. All jobs affected will be displayed as cached jobs. Thus when the network is available again, the drivers […]
How To Scan To Check In For Driver Using App
This feature is for user to generate a QR Code from the dashboard for their driver to perform a Scan to Check In (through the Driver App) to get registered to the dashboard. Steps On your admin dashboard, click on Settings > Check-In Code. A QR Check-In Code will appear on the screen. In the […]
How To Scan To Pick Up Packages
Note: Prior to the use of this feature, enable Enable driver to scan to pick up jobs under Settings > Job > Options in the dashboard. Steps Tap on the Menu (top-right hand corner). Tap on Task Scan Tap on Pick Up Package. Scan the barcode or QR code on the shipping label. Kindly note […]
How To Scan Barcodes To Search For A Specific Delivery
Note: Prior to the use of this feature, enable Enable driver to scan to pick up jobs under Settings > Job > Options in the dashboard. Steps Tap on the Menu button (top-right hand corner). Tap on Scan To Search. Position camera over the barcode. If there is a match, it will return the related […]
How To Re-attempt Failed Delivery Job
Steps Tap and hold the job with the Not Delivered status. A pop-up will appear. Tap on Reattempt Job. Tap Yes. Tap OK. The delivery status will reset to In Progress. Note: Kindly note that this process will create a new job in the dashboard.
How To Scan Individual Item Barcode
Steps Tap on Items to display the item list. Tap on Item to display action menu. Tap on Manage QR / Barcodes to scan. Tap on Capture QR / Barcode. Position camera over the barcode. Tap on Done when finished or tap on Scan Next to scan the subsequent barcode. Note: To switch on / […]
How To Capture Note For Mass POD
Steps Tap on the Menu at the top right hand corner. Tap on Mass POD. A list of jobs will appear. Tap to select the jobs. Tap on the Note button. Enter in the required Note > Save. Note: To switch on / off the torch (light) during scanning, press the Volume Up / Volume […]
How To Capture Photos For Mass POD
Steps Tap on the Menu at the top right hand corner. Tap on Mass POD. A list of jobs will appear. Tap to select the jobs. Tap on the Camera. Tap on Add Photo Proof > Procced capture photos. Note: To switch on / off the torch (light) during scanning, press the Volume Up / […]
How To Capture Mass POD
The Mass POD feature allows the user to capture proof of delivery / collection (photos / signature) for several jobs for completion simultaneously, without having to capture them individually. This feature is for user who might be dropping / collecting several parcels at a single location, and require the same set of proofs for the […]
How to Grab Jobs From Marketplace
Steps Tap on the Menu bar. Tap on Marketplace option. Tap on jobs to grab, followed by the Grab button. Tap on OK button to confirm or tap on Release to release the jobs back to the Marketplace.
How To Transfer Job From Driver To Driver
Driver 1 Tap on the Menu (at the top-right hand corner) bar. Tap on Transfer Jobs option. Select job to transfer and tap on Transfer button. Select driver to transfer the job to. Driver 2 Tap on the Menu (at the top-right hand corner) bar. Tap on Incoming Jobs option. The transferred job will appear. […]
How To Resend A Wrongly Sent / Failed POD Status
Steps Tap on the completed job. Tap on Not Delivered button Select the reason for failed POD. Tap on Yes. The Not Delivered status is displayed Notes: The driver can always override the delivery / collection status for any delivery / collection that happens on the same day. All they have to do is to […]
How To Start GPS Navigation To Delivery Location
Steps Tap on Start GPS Navigation button. Tap on Navigate Using Google Maps to start navigation.
How To Call Recipient
Steps Tap on Call Recipient button. Tap on to confirm call.
How To Submit Failed Delivery Status
Steps Tap on Not Delivered button Tap on the reason for non-delivery. Tap on Yes to confirm submission.
How To Submit Delivered Status
Steps Tap on Delivered button. Tap on Yes button to confirm submission.
How To Write Note For Delivery
Steps Tap on Note button. Enter the required text. Tap Save when done.
How To Remove Photo Proof For Delivery Item
In order to protect personal data from being captured, it is the recommended practice to ensure that your drivers do not take any photos that containing the images of people or anything that may be in the private domain unless explicit approval is given by the subject. Tips for taking photo proofs, go for the […]
How To Take Photo Proof For Delivery Item
In order to protect personal data from being captured, it is the recommended practice to ensure that your drivers do not take any photos that containing the images of people or anything that may be in the private domain unless explicit approval is given by the subject. Tips for taking photo proofs, go for the […]
How To Un-reject Delivery Item
Steps Tap on the rejected item entry to display action menu. Tap on Restore Item button. Rejected item restored.
How To Reject Delivery Item
Steps Tap the Items button to view delivery items. Tap on the required item entry to display the action menu. Tap on Reject Item option. Enter quantity for rejection. Tap to select the reason for rejection. Rejected item being displayed. Related Articles How To Customize Non Delivery Reasons
How To View Delivery Items
Steps Tap on the Items button. You may enter a value into the Search box.
How To Remove Photo Proof For Delivery
Steps
How To Capture Photo Proof For Delivery
In order to protect personal data from being captured, it is the recommended practice to ensure that your drivers do not take any photos that containing the images of people or anything that may be in the private domain unless explicit approval is given by the subject. Tips for taking photo proofs, go for the […]
How To Remove Signature For Delivery
Steps Tap on Photo POD button. Tap on Remove Signature option. Tap on Yes to confirm signature removal. Signature removed successfully.
How To Capture Signature For Delivery
Steps Tap on Photo POD button. Tap on Capture Signature option. Enter recipient name (optional) and capture recipient signature. Tap on the “Save” button to save. Enter recipient name (optional) and capture recipient signature. Tap on the Save button to save.
How To Change Quantity For Collection Item
Steps Tap on the entry to open a pop-up. Tap on Change item quantity. Enter the new value. Value updated.
How To Resubmit A Wrongly Sent / Failed Collection Status
This tutorial show users how to resend correct status if POD (or failed delivery / collection) status is updated wrongly. The driver can always override the delivery / collection status for any delivery / collection that happens on the same day. All they have to do is to click on the same delivery / collection […]
How To Start GPS Navigation To Collection Location
Steps Tap on Maps button. Tap on Navigate Using Google Maps.
How To Call Sender
Steps Tap on Call button. Tap on the number.
How To Submit Failed Collection Status
Steps Tap on Not Collected button. Tap on the reason for non-collection. Tap on Yes button to confirm
How To Submit Collection Status
Steps Tap on Collected button. Tap on Yes button to confirm
How To Write Note For Collection
Steps Tap on Note button. Write note and tap on Save button to save note.
How To Remove Photo Proof For Collection Item
Steps Tap on item to display action menu. Tap on Remove Photo Proof. Tap on Yes to confirm removal. Photo proof removed.
How To Take Photo Proof For Collection Item
In order to protect personal data from being captured, it is the recommended practice to ensure that your drivers do not take any photos that containing the images of people or anything that may be in the private domain unless explicit approval is given by the subject. Tips for taking photo proofs, go for the […]
How To Un-reject Collection Item
Steps Tap on item to display action menu. Tap on Restore Item. Rejected item restored.
How To Reject Collection Item
Steps Tap on item to display action menu. Tap on Reject Item. Enter quantity of item rejected and tap on “OK” to confirm quantity. Tap on the reason for rejection. Rejected item reason displayed. How To Customize Non Collection Reasons
How To View Collection Items
Steps Tap on Items button. You can filter the items list by typing in the Search box. Tap on Back button to go back.
How To Capture Photo Proof For Collection
Note: In order to protect personal data from being captured, it is the recommended practice to ensure that your drivers do not take any photos that containing the images of people or anything that may be in the private domain unless explicit approval is given by the subject. Tips for taking photo proofs, go for […]
How To Remove Signature For Collection
Steps Tap on Photo POD button. Tap on Remove Signature. Tap on Yes to confirm removal. Signature removed successfully.
How To Capture Signature For Collection
Steps Tap on Photo POD button. Tap on Capture Signature option. Enter sender name and tap on OK after entering name. Sender sign and tap on Save to save Name & Signature. Signature captured successfully.
How To Capture A Signature For Specific Failed Delivery / Collection Reasons In The Driver App
This tutorial is about capturing a signature for specific failed delivery / collection reasons in the Driver App. Setting Up The Reasons Navigate to Settings > Delivery / Collection. Enter the Reasons in the Failed Delivery / Collection Reasons Requiring Signature > Save. How To Use Create a job and assign it to the Driver […]
