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Tutorials // Collections - Drivers // How To Resubmit A Wrongly Sent / Failed Collection Status

How To Resubmit A Wrongly Sent / Failed Collection Status

This tutorial show users how to resend correct status if POD (or failed delivery / collection) status is updated wrongly.

The driver can always override the delivery / collection status for any delivery / collection that happens on the same day.

All they have to do is to click on the same delivery / collection on the driver’s Detrack App, capture and re-submit the POD.

The system will capture and reflect the latest POD status.

Steps

  1. To re-capture the photo, tap on the completed job.
  2. Next, tap on the Camera icon.
  3. Then select Remove Photo Proof 1 and select Yes.
  4. To recapture the new picture, tap on the Camera icon again to recapture POD.

Please note that when a POD status is resent, it will trigger delivery / collection status email notifications. If you need to override or change the status of a completed delivery / collection without your driver doing the overriding

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Detrack is powerful delivery management software that lets you track your vehicles live on a map and capture electronic proof of delivery (e-POD) using our iOS or Android apps and an easy to use web dashboard for admins. Our apps have been translated into 26 languages and are being used daily around the world to complete millions of deliveries. Whether you’re looking for Delivery Management Software, a TMS System, Courier Software, Dispatch Software, or just an excellent Proof Of Delivery App, Detrack is the one to try. Sign up for a free Detrack account to get started. Or speak with our sales team today and we will get you up and tracking in no time.

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