How To Resubmit A Wrongly Sent / Failed Collection Status

This tutorial show users how to resend correct status if POD (or failed delivery / collection) status is updated wrongly.

The driver can always override the delivery / collection status for any delivery / collection that happens on the same day.

All they have to do is to click on the same delivery / collection on the driver’s Detrack App, capture and re-submit the POD.

The system will capture and reflect the latest POD status.

Steps

1. Assuming that the driver had submitted a wrong Collected (Completed) status at the beginning.
   ​
2. To change the status, tap on the job to enter the job screen.
   ​
3. If the job is meant to be Failed, tap on the Red X Button.
4. Select the reason for Failure.
   ​
5. Tap YES.
   ​
6. The job will become Not Collected.
   ​

• when a POD status is resent, it will trigger delivery / collection status email notifications.