It is always satisfying when your business and e-commerce sales begin to increase. But do you have a solid delivery management system? Customer satisfaction and sales will quickly decrease if you do not get your delivery strategy right.
In the holiday season alone, Americans ship around 3 billion packages. Large businesses may have a greater capacity to spend money on their systems to manage deliveries, but smaller companies also benefit from using delivery management software to meet consumer needs. Read on for everything you need to know for your business.
What is Delivery Management?
Delivery management is when you use logistical processes to transport goods from one location to another in an efficient way. The on-demand economy is growing, and businesses need to plan their deliveries to meet increasing demands. A logistics or delivery manager is usually in charge of this role, but it could be someone else on the team for smaller businesses.
What is a Delivery Management Software?
Delivery management software, also known as DMS, helps optimize an organization. It is one of the best tools to meet customer demand and stay in control of delivery processes. DMS manages the delivery life cycle from start to finish on one platform. There are different types of software available, including app-based solutions that allow you to schedule deliveries and manage jobs.
Benefits of Delivery Management Software
DMS manages all aspects of delivery, allowing you to improve practices, from centralizing your operations to improving communications. Read on for the top eight benefits of a delivery management software.
1. Streamline Processes
One of the best delivery practices is to centralize your delivery management system. DMS platforms group all aspects of delivery in one place, meaning you can streamline tasks without worrying about task repetition and delays.
Paper document trails of deliveries can end in disaster with a significant risk of human error. DMS reduces this risk and automates manual processes so that staff can focus on other tasks. The result is better visibility, efficiency, control, and oversight of delivery management practices.
2. Better Communication
Don’t worry about getting a hold of delivery workers or dealing with miscommunications. Delivery management software automatically finds the nearest drivers for jobs. This makes it easy for drivers to input remarks or notes for delivery. You can also quickly re-assign drivers and advertise jobs, which reduces time spent tracking down the right person for the job.
Customers can use delivery tracking to follow their orders, making communication more efficient. Feedback from customers will also help improve your system.
3. Higher Customer Retention
Delivery tracking is an important step in leaving customers satisfied. DMS is one of the best ways to provide them with a quality delivery service while maintaining professionalism.
With little effort, you can pay more attention to consumers to make sure they feel valued and important. The result? Better customer retention, reviews, and glowing recommendations.
4. Delivery Tracking
Delivery tracking is not just for customers. A DMS allows you to track your driver fleet, and this is essential to keep track of their location. You won’t have to worry about dishonesty from your drivers with these real-time tracking options.
Driver data will help you get a better understanding of your employee’s strengths and weaknesses. You will give more accurate and personal feedback, as data will cover factors such as time and distance traveled for deliveries.
5. Route Optimization
Many businesses could benefit from improving their route management. Often, drivers travel further than they need to or use inefficient routes due to different delivery locations.
Delivery management software addresses this issue and ensures routes are as efficient as possible. This works by letting you access GPS data on traffic conditions and driver locations, meaning quicker deliveries.
6. Order Control
A centralized DMS allows you to manage orders better. With an overview of orders and deliveries, you can quickly flag any order delays or other potential issues. Stay on top of scheduling deliveries, driver job assignments, and delivery tracking on one platform instead of multiple platforms or paper trails.
It can get extremely difficult during busy seasons when orders begin to multiply and you do not have a solid delivery management software. This can be easily solved with a user-friendly system that allows anyone, regardless of tech expertise, to quickly adapt to improved processes.
7. Save Money and Time
Delivery management system is all about saving money and time. Software tools are the best solution to make this possible. You can reduce delivery times, improve delivery efficiency, and communication while streamlining tasks in a single app.
You will also save money, as there is less risk of delays due to human error. Plus, you will have better customer retention, fewer fuel costs, and less dependency on third-party delivery aggregators. Become self-sufficient with your deliveries and be in complete control.
8. Insightful Analytics
One of the top benefits of a DMS is that you receive accurate data that can help improve your business. Learn what areas you need to work on and flag any patterns with delivery delays or other issues. You will have access to driver performance and other delivery information to control delivery management fully. You can also access historical data, which you can refer to during employee feedback or business planning.
The software is also user-friendly and visual, making it easy to understand, regardless of your level of tech know-how. You will have the best understanding of your peak times and seasons, so you anticipate how your delivery needs may change in the future.
Benefit from Detrack’s delivery management software
There are many benefits to using software to streamline your business, but you’ll need to pick the right one for you and your customers’ needs. Not all software is created equally. Detrack is the most affordable and efficient delivery management software available. Only requires a smartphone to meet all your delivery tracking needs in one place. Get started today by creating an account and trying Detrack’s delivery management features.