Can Detrack handle multiple deliveries at the same location?Dason GohYes. Every delivery is differentiated by delivery order number and recipient name. As your driver is reaching the delivery location, all deliveries at that location will be moved to the top of the list in the app. Once all deliveries have been completed, all your driver needs to do is to tap and confirm the deliveries at the top of the list (identifiable by D.O. number and recipient name).
Frequently Asked Questions
Do I need to integrate Detrack with my system before I can use it?Farah Nur AfrinaNo, there's no need to. We’ve designed Detrack to be as simple as possible so that you do not need to go through the hassles of integrating different systems just to start tracking your deliveries. You can simply use our web forms to add your deliveries or import your manifest file (CSV / Excel format) into our system. You can then export your PODs in PDF, Excel or CSV. If you wish for more automation, you can always integrate your system with Detrack via our Application Programming Interface (API).
Do I need to print barcodes or QR codes on my invoices / delivery orders / waybills?Farah Nur AfrinaNo, there's no need to print any barcode or QR code on your invoices, delivery orders or waybills. Detrack works out of the box on its own, allowing your drivers to easily identify and submit POD for every delivery with just a few taps. If you already have barcodes / QR codes printed, Detrack will also be able to work with them seamlessly.
Does Detrack provide a third party login platform for my customers to view their delivery statuses?Farah Nur AfrinaYes, if you provide third party logistics services or deliver for/to regular business customers, you can create a Detrack sub-user client login with restricted access and data segregation (using Groups) for them to be able to log in to their own Detrack dashboard. They will be able to get updates on delivery statuses as well as search and download historic PODs belonging to them.
Does your API allow me to feedback the delivery statuses to each of my customers’ system?Farah Nur AfrinaYes. Our API is designed to be ready for third party logistics service providers (3PLs) to feedback job statuses (via webhooks or individual API access) to different customers' systems so that your customers will also receive real-time delivery updates in their system. In fact, many of our 3PLs have won contracts because of this capability.
How accurate is the vehicle tracking?Farah Nur AfrinaOur Detrack app uses the highly accurate GPS satellites to pinpoint the locations of your vehicles with a guaranteed accuracy of up to 50m. In actual use, the accuracy is usually better at around 10m ~ 20m.
How long will it take to deploy Detrack across my entire fleet?Farah Nur AfrinaYou can deploy Detrack across your entire fleet of drivers in as soon as today! All you need is to register for a free account, download our Detrack app from App Store or Google Play, add your devices and deliveries, and you can start tracking right away!
How will I be notified when a delivery is completed?Farah Nur AfrinaYou will be notified instantly via email when a delivery is completed, no matter if it is successful or not. At the same time, you will be able to see the delivery being updated live (no refreshing needed) on the deliveries screen, color-coded to reflect the delivery status.
I hire outsourced drivers who deliver for other companies too. Will I be able to see their other deliveries?Farah Nur AfrinaNo. Our application-level data segregation and security ensures that you can only see the deliveries you add for your drivers, regardless of whether they are delivering for another company i.e. other companies can only see their own deliveries. However, you will still be able to track the driver’s location, speed and distance.