Detrack is known for being a user-friendly and powerful delivery management solution, but even some seasoned users don’t realize how customizable it is. Beyond the standard tracking and notifications, Detrack has settings that can be fine-tuned to perfectly match your business workflows.
Exploring Detrack’s lesser-known configuration options can be a game-changer, whether you’re aiming to optimize operations, improve customer communications, or save time.
In this blog, we’ll uncover 10 Detrack settings you probably didn’t know you could configure — and how to use them to supercharge your delivery management.
1. Customize Your Electronic Proof of Delivery (E-POD) Templates
Most users know that Detrack offers E-POD with photo and signature capture. But did you know you can customize the entire look and content of your E-PODs?
✅ Add your logo
✅ Include additional notes
✅ Customize the information fields
This isn’t just about branding (though that’s important too!). Customizing your E-PODs ensures that your customers receive all the critical information they need — minimizing follow-up queries and disputes.
2. Automate Delivery Charges With Flexible Pricing Rules
Tired of manually calculating job pricing or juggling messy spreadsheets?
Detrack’s Rate Cards feature lets you automate delivery charges with flexible pricing rules — no more guesswork.
✅ Set pricing based on quantity, zones, weight, time windows, and more
✅ Create different rate cards for each of your customers
✅ Easily create and export job pricing in CSV/Excel — ready to send to your finance team or upload to your invoicing system
This isn’t just about saving time (though it will).
With Rate Cards, you ensure every job is priced accurately, consistently, and transparently — so you can bill faster and smarter.
3. Plan Routes Manually
Did you know Detrack can automatically optimize your drivers’ delivery routes?
Instead of manually sorting jobs, our route planning feature helps you optimize job sequences by considering your route parameters – such as depots, time window, service time and more.
With Route planning, you can:
- Minimize travel distance
- Save on fuel costs
- Complete more deliveries in less time
With this, your delivery operations become faster, smarter, and more efficient—without the guesswork.
4. Configure Automated Customer Notifications (SMS + Email)
Keeping customers updated reduces WISMO (“Where Is My Order?”) calls dramatically. While many Detrack users activate basic notifications, not everyone realizes just how customizable these alerts are.
You can configure:
- Trigger events (Job Received, Out for Delivery, Delivered, Failed Delivery)
- Personalized content for your email/SMS templates
- Sender names (for branding)
Even better: you can integrate with Twilio, Vonage, 8×8, or BurstSMS for flexible SMS sending!
5. Set Up Different Service Types (Delivery, Collection)
Did you know Detrack isn’t just for deliveries? You can configure your dashboard to manage:
- Deliveries (sending out packages)
- Collections (picking up returns)
Each service type can have different fields, POD requirements, and workflows.
6. Define Vehicle and Driver Capacity Settings
Not all vehicles are created equal. Detrack allows you to assign vehicle types and capacities to automatically assign larger jobs or safety checks to specific vehicles
You can configure:
- Volume or weight limits for each vehicle for Route Planning
- The type of vehicle safety checks to be assigned to a specific vehicle
This helps avoid overloading smaller vans or sending the wrong truck for a heavy-duty delivery, as well as making sure vehicle checks are assigned to the right vehicles
7. Mark Delivery as Partially Delivered
Real-world deliveries aren’t always perfect. Sometimes, a customer may accept part of an order and reject the rest.
Detrack lets you configure Partial Delivery settings, allowing drivers to:
- Mark items delivered
- Mark items undelivered
It’s a small tweak that saves hours of manual reconciliation down the line.
8. Configure Barcode Scanning for Error-Free Deliveries
If you’re moving a lot of items — especially in sectors like logistics, e-commerce, and pharmaceuticals — barcode scanning is a lifesaver.
Detrack allows you to configure:
- Barcode scanning at pick-up to ensure you have picked up the right items
- Barcode confirmation at delivery to ensure all items are delivered
- Barcode scanning to mass assign jobs to a driver
- Multiple barcode formats (QR codes, EAN, etc.)
This eliminates human error and ensures the right package reaches the right customer every time.
9. Enforce Mandatory Driver Actions
Dealing with incomplete proof of deliveries or drivers skipping important steps in your operations?
Fret not, you can easily configure mandatory driver actions in Detrack to ensure every job is completed with the right data, every time.
✅ Require photos or signatures in POD submissions before a job can be completed
✅ Make it compulsory to input key data like temperature, weight, or item details
✅ Enforce milestone updates (such as “Heading to Location”) to trigger real-time customer notifications
This isn’t just about compliance — it’s about delivering a consistent, professional experience to your customers and protecting your business from disputes.
10. Ensure Vehicle Safety Before Operations
Worried about missed safety checks or unreported vehicle issues before your drivers hit the road?
You can now set up customizable vehicle inspection checklists that your driver can complete right from the Detrack driver app — so nothing gets overlooked.
✅ Create custom checklists (e.g. brakes, tire pressure, fuel level and more)
✅ Require drivers to complete the checklist before starting their shift or ending their shift
✅ Record photos, notes and driver signatures during submissions — all logged for accountability
Keep your fleet safe, your operations compliant, and your team accountable every single day.
Why Exploring These Settings Matters
Configuring Detrack beyond the basic settings can lead to:
- Faster Deliveries
- Fewer Errors
- Better Customer Satisfaction
- Increased Driver Efficiency
- Scalability without Growing Pains
Small tweaks lead to big operational improvements.
Detrack isn’t just a delivery tracking app — it’s a full delivery management powerhouse when fully customized.
Final Thoughts
At first glance, Detrack’s simplicity is one of its biggest strengths. But once you dig a little deeper, it offers incredible configurability that many users miss out on.
By adjusting these 10 settings, you can truly mold Detrack into a delivery system that matches your unique business needs — whether you’re a startup courier company or a multinational fleet operator.
If you’re already using Detrack, take some time to explore these options. If you’re considering trying Detrack for the first time, now you know it’s flexible enough to grow with you.
Ready to unlock Detrack’s full potential?
Book a Demo today and discover what a difference a few simple configurations can make!
