CUSTOMER STORY:Jaybel Office Supplies
Streamlining Deliveries with Detrack x MachShip
Jaybel Office Supplies transformed its delivery operations by integrating Detrack with MachShip, replacing manual processes with real-time tracking, electronic PODs, and optimized route planning. This shift boosted delivery capacity, cut customer queries, and enhanced team efficiency. With a scalable system now in place, Jaybel is well-equipped to meet growing customer expectations.
Written by
Rachelle Regua
Content Specialist
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Overview
Known for its reliable supply of furniture, uniforms, promotional products, and stationery, Jaybel Office Supplies has been the go-to store of many in Queensland.
With a team of 45 employees, their promise – “Whatever you want, whatever you need it for, consider it sorted” – is not just a slogan, but a commitment to excellent service.
As customer expectations around delivery speed and visibility grew, the Jaybel team began looking for ways to optimise their logistics operations. That search led them to Detrack, which, when paired with MachShip, helped streamline deliveries and boost efficiency.
The Challenge
Before adopting Detrack and MachShip, Jaybel relied on manual and paper-based processes for its in-house fleet operations. This led to a host of inefficiencies:
- No live delivery tracking – Customers and internal teams had zero visibility once drivers left the stores.
- Paper run sheets and PODs – Slowed down processing times and made error handling difficult.
- High volume of customer calls – Lack of delivery updates led to frustrated customers chasing ETAs.
- Manual route planning – Dispatchers spent hours planning and assigning routes by hand.
These issues have increased employees’ workloads and significantly boosted operational costs. As a result, the company’s ability to scale deliveries effectively has been hindered.
The Solution
Jaybel considered other logistics tools but chose Detrack due to its simplicity and cost-effectiveness. Their partners at MachShip recommended it, and they facilitated the integration.
With Detrack’s driver app and intuitive web portal—fully integrated with MachShip’s consignment platform—Jaybel was able to:
- Gain complete visibility of their delivery fleet
- Offer real-time tracking to customers
- Eliminate paper trails with electronic PODs
- Optimise delivery routes and boost daily parcel capacity
MachShip has combined it by integrating Jaybel’s ERP system and consolidating multiple carriers, including Detrack, into one platform.
The Results
Since implementation, the impact has been significant:
- Increased parcel delivery capacity per vehicle per day
- Reduction in customer queries about deliveries
- Dramatic cut in time spent on route planning and consignment creation
- Enhanced overall team productivity and operational efficiency
Thanks to automated workflows and real-time updates, Jaybel’s dispatch team now spends less time managing deliveries and more time serving customers.
Client Testimonial
“Integrating Detrack with MachShip has been a game changer for our operations. The vehicle fleet monitoring, parcel tracking, driver app with electronic POD, and route planning features have significantly boosted the efficiency of our dispatch team. We’ve improved communication with our customers, reduced overheads, streamlined our dispatch process, and increased the daily delivery capacity of our fleet. It’s been a valuable investment for our business.” Mark Crotty. General Manager.
Looking Ahead
With MachShip and Detrack now embedded in its operations, Jaybel has a scalable logistics system and responsive support team behind it. The result? Fewer delivery issues, faster responses, and a smoother experience for customers.
Why Choose Detrack?
Learn how your business can benefit from Detrack.
Affordable SaaS Pricing
Pay per vehicle, not per job—keeping costs low and predictable for your business.
Quick and Easy Onboarding
Get started in no time with a platform designed for fast implementation and minimal training.
Comprehensive Features
Access a robust set of tools designed to handle all aspects of delivery management seamlessly.
Always-On Support
Enjoy 24/5 live chat support, ensuring help is always available when you need it.
Highly Configurable
Tailor the platform to your unique business needs with advanced customization options.
Key Features
Features Built to Streamline Your Deliveries
Eliminate the hassle of paper forms and reduce delivery disputes with e-PODs that are stored securely in the cloud. Delivery proof can be easily captured via the Detrack driver app.
Learn More ›Get real-time delivery updates for better control of your fleet. Customers can also track their delivery progress in real time with a map-based tracking page.
Learn More ›Keep customers informed with timely updates. Enhance your customer experience while reducing missed deliveries.
Learn More ›Keep your fleet safe & compliant with regular vehicle checks, done seamlessly through the driver app.
Learn More ›Gain valuable insights on your delivery performance and make better operational decisions.
Learn More ›Configure your pricing based on rules such as such as weight, quantity, item type, location and more.
Learn More ›
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