What is Contactless Delivery, And Why Does It Matter?

14 July 2022 |
8 minute read

Contactless delivery is the practice of delivering goods and services without physical contact between the recipient and the delivery person. This can be achieved through various means such as curbside pick-up, drop-off boxes, or by using contactless payment methods.

Detrack is smart delivery management software that helps improve your business and reduce costs.

In our modern world of instant gratification, it’s no wonder that contactless delivery is becoming more popular. But what is it, and why does it matter? 

Contactless delivery is a way of receiving items without having to touch or handle them. Instead, they are delivered straight to your doorstep. This may seem like a small convenience, but it has the potential to make a big impact on our daily lives. 

This new way of delivering packages promises to save customers time and hassle, but what is behind this new wave of contactless delivery, and why does it matter? In this post, we take a closer look at contactless delivery and its potential impacts on both businesses and consumers.

What is Contactless Delivery?

Contactless delivery is the practice of delivering goods and services without physical contact between the recipient and the delivery person. This can be achieved through various means such as curbside pick-up, drop-off boxes, or by using contactless payment methods. 

The goal of contactless delivery is to minimize the risk of transmission of communicable diseases, such as the flu, cold, or COVID-19. 

With contactless delivery, customers can simply place their orders and have them delivered to their doorstep without having to worry about coming in contact with the delivery person. 

This not only offers a more convenient way to receive packages, but it also helps to protect both the customer and the delivery person from the risk of infection.

Furthermore, contactless delivery is also becoming popular among businesses as it helps to protect their employees from the risk of infection. With this type of delivery, businesses can still offer their customers the convenience of having their orders delivered without putting their employees at risk. 

In addition, contactless delivery can also help to reduce the amount of time that employees spend on deliveries, which can help to improve their productivity. 

contactless delivery

How Does Contactless Delivery Work?

Contactless delivery technology is a type of delivery service that allows customers to receive their orders without having to physically interact with the delivery person. This type of service is becoming increasingly popular as it offers a more convenient and safe way to receive packages, especially during the COVID-19 pandemic.

So how does a contactless software delivery work? 

When you place an order with a contactless delivery option, the delivery person will bring your package to your door but will not knock or ring the doorbell. Instead, they will leave the package at your doorstep and send you a notification that it has been delivered. You can then retrieve the package at your convenience.

Most contactless delivery services are available 24 hours a day, so you can receive your package whenever it is convenient for you. This type of delivery is especially useful if you are not home during the day or if you do not want to interact with the delivery person.

If you are interested in using a contactless delivery service, be sure to check with your local store or online retailer to see if they offer this option. Contactless delivery is a convenient and safe way to receive your orders, especially during these uncertain times.

Benefits From No Contact Delivery

No contact delivery comes with a few benefits that can be extremely helpful. Such benefits are the following.

Safety

One of the main benefits of no contact delivery is the safety that it provides. This type of delivery eliminates the need for customers and employees to interact with one another, which reduces the risk of transmission of communicable diseases. 

In addition, no contact delivery can help to protect vulnerable populations, such as the elderly or those with underlying health conditions, from exposure to communicable diseases. 

Convenience

Another benefit of no contact delivery is the convenience that it provides. This type of delivery eliminates the need for customers to leave their homes or workplaces in order to receive their goods or services. 

This can be especially beneficial for those who have busy schedules or who live in remote areas. 

Efficiency

Another benefit of no contact delivery is that it can be more efficient than traditional methods. This is because no contact delivery eliminates the need for customers and employees to interact with one another, which can save time. 

In addition, no contact delivery can help to reduce the number of people in a given area, which can help to reduce congestion and make it easier for people to social distance. 

contactless delivery

Below view of senior couple taking bag with groceries during contactless delivery due to COVID-19 epidemic. Copy space.

Which Industries Benefit From Using Contactless Delivery?

There are a few different industries that can benefit from using contactless delivery. This includes the following:

3PL Providers

Third-party logistics (3PL) providers can benefit from using contactless delivery. This is because 3PL providers typically manage the distribution of goods for a variety of different businesses. 

By using contactless delivery, 3PL providers can help to minimize the risk of transmission of communicable diseases, as well as improve the efficiency of their operation. 

Food Delivery and Restaurants

The food and beverage industry can also benefit from using contactless delivery. This is because the industry is highly regulated, and there is a need to minimize the risk of foodborne illnesses. 

 In addition, by using contactless delivery, businesses in the food and beverage industry can help to improve their efficiency and reduce the amount of time that customers have to wait for their food. 

eCommerce Retailers

eCommerce retailers can also benefit from using contactless delivery. This is because eCommerce retailers typically ship a large number of orders on a daily basis. 

When using contactless delivery, eCommerce retailers can help to improve their efficiency, as well as reduce the risk of damage to their products. In addition, by using contactless delivery, eCommerce retailers can help to ensure that their customers receive their orders in a timely manner. 

Pharmaceutical and Medical Companies

Pharmaceutical and medical companies can also benefit from using contactless delivery. This is because these companies typically ship a large number of orders that contain sensitive items, such as prescription medications. 

The use of contactless delivery can help to ensure that these items are delivered in a safe and timely manner. In addition, by using contactless delivery, pharmaceutical and medical companies can help to reduce the risk of theft or to tamper with their products. 

How to Implement Contactless Delivery

As we head deeper into the digital age, contactless delivery is becoming increasingly popular. Here are a few different ways that contactless delivery can be achieved. 

  • Curbside pick-up. This is when the customer orders their goods or services online or over the phone, and then they are able to pick them up at a designated time and location without having to interact with anyone. 
  • Use of drop-off boxes. These are typically located in high-traffic areas, such as near the entrance of a grocery store. The customer can place their order in the box, and it will be delivered to them at a later time. 
  • Online payments. Finally, some businesses are using contactless payment methods to minimize contact between the customer and the delivery person. This can be done through the use of a mobile app, such as Apple Pay or Google Wallet. 

Considerations

1. How will your customers be able to receive their orders?

There are a few different ways to receive contactless deliveries. The most common is through a designated drop-off spot, such as a porch or garage. You can also have the driver leave the package at the door. If you choose this option, make sure you specify where the driver should leave the package, so it doesn’t get lost or stolen.

Another option is to have the driver ring the doorbell or call the customer when they arrive so the customer can come outside to get the package. This is a good option if you’re worried about theft, but it may not be practical if you have a lot of customers or if your customers are not always home.

2. How much does the software cost?

The cost of the contactless delivery software will vary depending on the features you need. However, you should be able to find software that fits your budget.

In addition, many software companies offer free trial periods. This way, you can try out the software before you commit to purchasing it.

3. What is the range of the contactless delivery software?

The software should be able to work with any GPS system. This will allow you to track the driver’s location and ensure that they are sticking to the route you have set for them.

Furthermore, the software should allow you to set up a geofence around the delivery location. This will ensure that the driver only delivers the package when they are within the designated area.

4. Is the software easy to use?

The contactless delivery technology should be easy to install and set up. It should also be easy to use so that your drivers can get started quickly and efficiently. Getting software that is too complicated will only lead to frustration and delays.

In fact, the best software is the one that requires little to no training. This way, your drivers can get started immediately without having to waste time learning how to use the system.

5. What happens if there is an issue with the delivery?

The software should have a built-in tracking system so that you can see where the package is at all times. This way, if there is an issue with the delivery, you can quickly track down the package and resolve the issue.

In addition, the software should allow you to contact the driver directly. This way, if there is an issue with the delivery, you can quickly get in touch with the driver and resolve the issue.

contactless delivery

Side view of smiling courier in overalls and red T-shirt holding wrapped boxes, caming to client with order, giving pos contactless payment terminal. Indoor studio shot isolated on yellow background.

Tips

When you are ready to choose a contactless delivery software, there are a few things you should keep in mind to ensure that you select the best possible option for your needs. Here are five tips to help you choose the right contactless delivery software:

  • Consider your specific needs. Before you even start looking at different software options, it is important to take a step back and think about your specific needs. What do you hope to achieve with the software? What features are most important to you? Answering these questions will help you narrow down your search and choose a software that is better suited for your needs.
  • Compare features. Once you have a good idea of what you are looking for in contactless delivery software, you can start looking at different options and comparing their features. Make sure to read online reviews to get an idea of how user-friendly the software is and whether or not it offers the features you need.
  • Consider the price. Of course, you will also need to consider the price when choosing contactless delivery software. There are a variety of options available at different price points, so it is important to find something that fits within your budget. Be sure to compare features and reviews before making your final decision.
  • Try before you buy. If possible, it is always a good idea to try out the software before you commit to buying it. Many companies offer free trials of their software, so take advantage of this opportunity to see if the software is a good fit for your needs.
  •  Get expert input. If you are still unsure about which contactless delivery software to choose, don’t hesitate to reach out to an expert for help. There are a number of software consultants who can help you select the best option for your needs and guide you through the implementation process.

Conclusion

Contactless delivery is a great way to ensure that your packages are delivered safely and on time. When choosing a contactless delivery software, it is important to consider your specific needs and compare features and prices before making your final decision. 

Try to take advantage of free trials whenever possible, and don’t hesitate to reach out to an expert for help if you need it. With the right software in place, you can rest assured that your packages will be delivered safely and on time.

If you are looking for a contactless delivery technology, Detrack is a great option to consider. Detrack offers a free trial, so you can try out the software and see if it is a good fit for your needs. Request a demo today to learn more.

 

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