Issue 21 – Text Messaging Now Heading Your Way
We are pleased to announce the beta launch of our automated rule-based text messaging feature, specially designed to bring your customer service level to greater heights without breaking a sweat!
Our engineers have re-invented how notifications work in Detrack by creating a new rule-based system where it will trigger text (or email) messages based on the different milestones you select, i.e. heading to location, arrived at location, delivered, etc.
The good news is that we are launching this together with the ability for your customers to rate your goods / service, your driver, as well as to provide feedback.
Please refer to our infographic below for a quick peek on how this works.
All text messages will be sent through your account with Twilio, a 3rd party text messaging gateway. Learn how to sign up for a free account with Twilio here or check out their affordable global pricing. You can also learn more about this new feature here.
Important Note: Driver’s Detrack app must be updated to v2.0.11 for Android phones and v2.0.3 for iPhones / iPads (iOS) in order to trigger Arrived At Location and Head To Location milestones.