Frequently asked questions

Detrack is delivery management software that streamlines your operations from dispatch to proof of delivery. Drivers use the Driver App to receive jobs, capture ePODs and update statuses in real time, while dispatchers track progress, optimise routes and keep customers informed from the web or mobile dashboard.

Detrack serves businesses of all sizes that handle deliveries or field operations, including couriers, retail and e-commerce, wholesale and distribution, and B2B field-service teams. It also suits any operation that needs real-time visibility and route optimisation.

Invite drivers through the Admin Dashboard by creating sub-user accounts with assigned permissions. Drivers install the Driver App on iOS or Android, then you assign jobs and vehicles from the dashboard.

Yes, you can bulk import jobs using CSV or Excel files directly from the dashboard. Google Sheets users can use the Zapier integration to automatically sync new rows into Detrack.

Technical support is available 24 hours a day, 5 days a week, and we typically respond within two minutes. New users can also reach the sales and demo team for guidance, training and account setup.

Most teams are up and running in a day. There’s no hardware to buy and nothing to install beyond the Driver App on your drivers’ existing phones. Import your jobs from a CSV or spreadsheet and start assigning them straight away.

Yes. Each driver needs a smartphone to receive jobs, capture ePODs and update delivery statuses throughout the day.

No special equipment is required. You need only a smartphone per driver and a computer or tablet for dispatchers, with no specialised scanners or expensive gear.

Yes. The Driver App works offline. Drivers can capture photos, signatures and delivery updates without internet, and everything syncs automatically once they reconnect.

Yes. If your current system can export CSV or Excel files, you can map the fields and bring your jobs, customers or order data straight into Detrack.

Yes, you can add your logo, adjust job forms, tailor notifications, refine routes and set permissions so Detrack fits your workflow.

The dashboard is available in 16 languages, including English, Simplified and Traditional Chinese, Malay, Indonesian, Spanish, Japanese, German, French, Finnish, Tagalog, Thai, Vietnamese, Korean, Dutch and Russian.

The Driver App is available in 23 languages on Android and iOS, including all the dashboard languages plus Italian, Portuguese variants, Latvian, Burmese, Khmer and Greek.

Detrack is a flat rate per driver, per month: US$29 (Pro) or US$39 (Advanced), with unlimited jobs and unlimited web users on every plan. Annual billing saves 10%, and pricing is available in USD, SGD, AUD and NZD. See full details on our pricing page.

Yes. You get 14 days with full access to Detrack Advanced, and no credit card required. You’ll have time to add your drivers, run real jobs and brand your customer notifications before you subscribe. See full trial details on our pricing page.

Detrack doesn’t charge any additional SMS fees. You connect your own provider (like Twilio) and pay that provider directly at standard messaging rates.

Yes. Annual billing saves 10% compared with monthly. See plans and currencies on our pricing page.

Yes. You can upgrade or scale driver licences any time, with prorated billing. Switching between monthly and annual plans is flexible too.

The Driver App supports Android 7.0+ and iOS 16.0+. Drivers need at least 200 MB free storage, a stable connection (mobile data or Wi-Fi), GPS enabled, and current Google Play Services on Android. For the full list of requirements and recommended setup tips, see our Help Centre article.

The Detrack Driver App is designed to be lightweight on mobile data. For a driver completing around 50 deliveries a day, typical usage is roughly 175 MB to 725 MB a month, depending on how many hours and days they work. Even at the extreme, running continuously 24/7 for a full 31-day month, usage should not exceed 1 GB, which still sits well below the data allowance on most mobile plans. For the vast majority of drivers, the app uses only a small fraction of a standard data plan.

Yes. Drivers can take up to 10 photos per job, add notes and record item-level details for comprehensive proof of delivery.

Drivers select a reason from a pre-configured list for failed deliveries. Dispatchers can then reschedule or reassign the job, with the full history preserved.

Detrack doesn’t include live chat, but you can use SMS, calls or your preferred messaging tool. All job updates, notes and proof-of-delivery data are logged for audit purposes.

ePOD is a digital replacement for paper delivery dockets. Drivers capture time-stamped, geotagged records with signatures, photos, notes and barcode scans that upload straight to the cloud.

You can capture signatures, up to 10 photos per job, and timestamps as proof of delivery, fully documenting each job for verification.

Yes, you can add your logo, choose which fields to show, rename columns, include terms, or add job-related charges to match your brand.

All paid plans store your data for up to 5 years, so you always have access to historical records.

Enable the “Payment Amount” field in Account Settings. Drivers record collected cash or payments at delivery, and reports make reconciliation by driver, date or customer easy.

Share branded SMS or email notifications with a “Tap-to-Track” link showing live driver location and ETA, or embed a tracking widget on your own website.

Yes. You can build custom rules to automatically send notifications based on job status, such as “Scheduled,” “Heading to” or “Completed.”

ETA accuracy depends on traffic, job times and driver behaviour. Use the Live ETA features, geocoded addresses, prompt driver updates and route re-optimisation for the best results.

Pre-delivery instructions can be added to the job record for drivers. Rescheduling and two-way communication can be handled through your support flow or the Detrack API and webhooks.

Yes. The Advanced plan includes built-in route optimisation, sequencing jobs efficiently by distance, travel time and driver capacity.

You can set delivery time windows, vehicle capacities, driver skills and geographic zones, plus custom fields for specialised constraints like certifications or hazardous materials.

Yes. You can assign high-priority jobs or lock sequences to preserve the order you want, even with optimisation enabled.

Use Reports & Analytics to generate job summaries, driver mileage and failed-delivery reports, and export to CSV, Excel or PDF.

Detrack connects with Shopify, WooCommerce, Shopee, Xero, QuickBooks, MYOB, AfterShip, MachShip, Frameworks, WhatsApp, Vonage, Twilio, 8×8, Kudosity, BulkSMS, ReplyX, Exotel and Link Mobility, with more added regularly. See them all on our integrations page.

Yes. Detrack offers a full-featured REST API with two-way sync, using standard HTTP and JSON (no special SDK needed). API access is free on every plan. Full details on our integrations page.

Webhooks send real-time updates to your system when key events happen, such as job created, driver assigned, delivered or failed. See setup details on our integrations page.

Yes. The 14-day free trial includes full access to native integrations, Detrack Connect, the API and webhooks, with no credit card required. See our integrations page.

Create your account, add drivers and vehicles, connect your integrations (most authorise in minutes), run in parallel briefly and import via CSV if needed. Most migrations take 1 to 3 days. Full steps on our integrations page.

You’ll get automatic email and dashboard alerts. Most issues are an expired token or changed credential and are fixed with a quick re-authorisation, and webhooks retry automatically. Our 24/5 support team typically responds within two minutes. See our integrations page.

Yes. Your data is hosted on Amazon Web Services (AWS), encrypted with TLS in transit and encrypted at rest in our databases and backups, with redundant backups and automated recovery. Paid plans retain data for up to 5 years, and admins can enforce two-factor authentication.

Data is hosted on Amazon Web Services (AWS) with multi-layer protection, redundant backups and automated recovery systems.

All data is encrypted with TLS in transit and encrypted at rest in our databases and backups.

Paid plans retain data for up to 5 years. When an account is terminated, data is scheduled for deletion from active systems and backups are purged per our policy.

Admins can enforce two-factor authentication (2FA) for extra security. Single sign-on (SSO) is not currently available. Contact support for enterprise updates.