What’s the difference between an API integration and a native integration for delivery software?

Native integrations are pre-built, one-click connections requiring no coding (QuickBooks, Xero, Shopify). They authorize in minutes and sync automatically. API integrations require development but offer complete customization.

What should I look for in delivery software integrations?

When evaluating delivery software integrations, prioritize: 

1. Platform coverage (does it integrate with your specific platforms?)
2. Integration methods (no-code, low-code, and full API options?)
3. SMS provider flexibility (can you choose based on regional pricing?) 
4. Setup time (quick configuration without consultants?)
5. Cost structure (included or charged separately?) 
6. Data sync frequency (real-time, hourly, or daily?)
7. Two-way sync capability (can the delivery platform update source systems?)
8. Support quality (technical integration support available?)

Detrack scores highly across all criteria.

How do I send automated SMS notifications to customers about deliveries?

Getting up and running typically involves these steps:

• Connect your preferred SMS provider (choose from 10 options including Twilio, Exotel, or regional providers). 
• Configure notification triggers (job assigned, driver on the way, delivery completed, etc.). 
• Customize message templates with variables like customer name, ETA, and tracking link. 
• Set sending preferences by time zone or customer preference. 
• Detrack automatically sends SMS at each trigger point and customers report a 90% reduction in “where’s my order?” calls.

How do I automate delivery management from my online store?

Connect your e-commerce platform (Shopify, WooCommerce, Qoo10, Shopee) to Detrack using free Detrack Connect middleware. Configure which order statuses trigger job creation. Set up automated SMS or email notifications. Enable real-time tracking links. Once configured, orders automatically become delivery jobs, drivers receive routes on their mobile app, and customers get tracking information. Detrack customers report saving 2+ hours daily on dispatch processes after automation.

Does Detrack offer an API for custom integrations?

Yes. Detrack offers a comprehensive REST API with full CRUD operations, JSON support, bulk operations, and real-time webhooks. The API allows developers to create, update, delete, and query delivery jobs programmatically, retrieve electronic proof of delivery data (signatures, photos, timestamps), manage drivers and vehicles, and receive real-time notifications via webhooks. API access is included free on all plans with no additional charges or rate limits on reasonable use.

How do webhooks work for delivery management?

Detrack webhooks send real-time HTTP POST requests to your endpoint when delivery events occur (job created, driver assigned, job completed, delivery failed, etc.). This allows your systems to receive instant updates without constant polling. Webhooks include full job details, electronic proof of delivery data, timestamps, and driver information in JSON format. Multiple webhooks can be configured with different endpoint URLs and event triggers. Commonly used by 3PL providers to update client systems automatically.

Can I integrate delivery software with my ERP system?

Yes. Detrack’s open API enables integration with ERP systems including SAP, Oracle NetSuite, Microsoft Dynamics, Sage, Odoo, and custom ERP platforms. Integration typically uses Detrack’s REST API to automatically create delivery jobs from ERP orders, sync customer and product master data, update delivery statuses back to the ERP, and retrieve proof of delivery data for invoicing workflows. 

Do I need technical skills to set up delivery software integrations?

No technical skills required for Detrack’s native integrations with Shopify, QuickBooks, Xero, or SMS providers. These authorize with a single click and take 5-10 minutes. Free Detrack Connect middleware for e-commerce requires basic familiarity with your platform but no coding. Automation platforms like Zapier use visual workflow builders requiring no code. Only custom API integrations require developer skills, and Detrack provides technical support, documentation, and code examples. Most customers set up their first integration without technical assistance.

Can I test integrations before committing to delivery management software?

Yes. Detrack offers a 14-day free trial with full access to all integration features including native integrations, Detrack Connect middleware, API access, and webhook functionality. No credit card required. You can test your specific integration use cases (Shopify order sync, QuickBooks invoice conversion, SMS notifications) with real or test data before purchase. Trial includes full support via live chat.

How do I migrate from my current delivery software to Detrack?

Set up your Detrack account and configure basic settings (drivers, vehicles, zones). Connect integrations (e-commerce, accounting, SMS) using native integrations or API (most authorize in minutes). Run parallel operations for 1-2 days to ensure proper data flow. Export historical delivery data from your old platform and import to Detrack if needed (bulk import via Excel/CSV). Train drivers on the Detrack mobile app (typically 5-10 minutes). Disconnect old platform once confirmed working. Most businesses complete migration within 1-3 days. Detrack’s support team can assist with data migration and integration setup.

What happens if an integration stops working?

Detrack provides automatic error notifications via email and dashboard alerts. Common issues include expired authorization tokens (re-authorize in one click), changed API credentials, or source platform downtime. Live chat support (24 hours, 5 days per week) can diagnose and resolve integration issues typically within 30 minutes. The platform maintains integration health monitoring to detect issues proactively. Webhook integrations include retry logic and error logging to ensure no data loss during temporary outages. Historical data is never affected by integration disconnections.

How much do delivery software integrations cost?

Detrack includes all integrations at no additional cost beyond the base subscription. This includes native integrations with accounting and e-commerce platforms, free Detrack Connect middleware, full API access with webhooks, and compatibility with automation platforms. The only additional cost is your SMS provider’s per-message rates (typically $0.01-0.05 per SMS depending on provider and region). No per-integration fees, no setup charges, no API access fees, no limits on integrations. Pricing is transparent and predictable.

What’s the ROI of integrating delivery management software with my systems?

Businesses integrating Detrack with their e-commerce and accounting systems typically save 2+ hours daily on manual dispatch processes, reducing “where’s my order?” customer service calls by 90%, eliminate data entry errors that cause failed deliveries, and improve time window compliance by 15-20% (reducing overtime costs).

Are there hidden costs with delivery software integrations?

No. All integrations, API access, and middleware are included free with your subscription. The only variable costs are SMS messaging rates from your chosen provider (you pay the provider directly at their standard rates with no Detrack markup). Some platforms you integrate with may have their own costs (Zapier charges for automation tasks, Shopify has monthly fees), but these are separate from Detrack. No per-job charges, no webhook fees, no API call limits, no technical support charges.