Answers to Detrack’s most frequently asked questions

We’ve answered some common questions regarding Detrack below. If you’re an existing user looking for tutorials or support,
go here.
Can Detrack Let My Customers Track Their Deliveries In Real Time?

Absolutely! With Detrack, your customers can enjoy real-time delivery tracking. Our Tap To Track feature allows customers to witness their deliveries coming to them live on a map, right down to the second. They can easily track and trace their deliveries in real-time via a custom tracking link, updating the delivery status at every journey step. 

These help articles outline all the ways you can keep your customers updated. 

How Many Vehicles Can I Track Simultaneously?

There’s no need to worry about limitations. Whether you have one, hundreds, or even thousands of vehicles, Detrack has you covered. Just add additional licenses for your vehicles as your business grows, and we’ll seamlessly track all of them for you.

How Quickly Can I Implement Detrack Across My Entire Fleet?

Getting started with Detrack is a breeze! You can have it running across your entire fleet of vehicles today. Just follow these simple steps:

  1. Download the Detrack app from the App Store or Google Play.
  2. Create an account.
  3. Add your devices and deliveries.

It’s as simple as that! Here’s a more detailed guide on getting started with Detrack.

Book a demo/onboarding session

Can I Optimize My Vehicle Routes with Detrack?

Yes, our route optimization capabilities are designed to streamline your dispatch process, reduce fuel costs, and maximize fleet utilization. 

Key Features:

  • Multi-Driver Route Planning: Effortlessly plan and manage delivery routes for multiple drivers, addressing complex routing challenges with ease. 

  • Customizable Routing Parameters: Tailor routes to your specific needs by setting parameters such as time windows, service times, vehicle capacities, and more.

  • Flexible Route Editing: Easily rearrange job sequences or re-optimize routes to adapt to changing conditions.

  • Zones and Groups: Organize deliveries by geographic zones or business units to minimize detours and improve efficiency.

Check out these user guides to get started today. 

Can I Integrate Detrack With My Existing Systems?

Yes! Detrack offers multiple integration options including a free no-code platform called Detrack Connect to link e-commerce stores, native integrations with popular apps like Shopify, Xero, and Twilio, plus a robust open API and webhook system for custom workflows. Additionally, we support integrations via Zapier and viaSocket for easy, code-free connectivity. These flexible integrations streamline order management, enable real-time updates, and reduce manual work across your delivery operations.

Check out all our integrations

How does using Detrack API provide Delivery Updates to My Customers' Systems?

Our API is designed to seamlessly feed job statuses back to different customers’ systems, making it perfect for third-party logistics service providers (3PLs). This capability lets your customers receive real-time delivery updates within their systems, giving you a competitive edge in the industry. Many of our 3PL partners have even won contracts thanks to this feature.

Check out these articles for more information.

How Will I Receive Notifications When a Delivery Is Completed?

Provided that you set it up, you’ll receive instant email and/or text notifications as soon as a delivery is completed, whether it’s successful or not. Additionally, you can view live delivery updates on the deliveries screen, with color-coded indicators to reflect the delivery status. There is no need to refresh – it updates automatically.

What Payment Options Are Available?

We offer multiple payment options for your convenience. You can pay with PayPal or use all major debit and credit cards, including Amex. Additionally, we accept telegraphic transfers for invoices over USD 1000.

Can I Use Detrack for Proof of Service?

Absolutely! Many of our clients use Detrack for Proof of Service. Our app can capture important details such as 

  1. Arrival time, 
  2. Multiple photos for proof of work completed
  3. Customer’s signature upon job completion

All this information is reflected in the Proof of Delivery (POD), which you can use for invoicing your customers.

Click here to learn more

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