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Keeping Your Customers Informed

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Kristin Harris

General Manager

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We have designed a very flexible rule-based system for you to automate the job of keeping your customers informed throughout the entire last mile delivery process.
You can configure and select different milestones to fire off text messages to your recipients – automatically. The messages are customizable for the different milestones.
Here’s what it can do for you.
There are just a few steps involved to set up your automated text messaging on Detrack.

First you need to set up the rules so that the system knows when and what to send your customers. You can refer to this tutorial to guide you through on how to configure your text notifications.

All text messages will be sent through your account with Twilio, a 3rd party cloud messaging gateway. If you hadn’t sign up for a free account with Twilio, you can do so here or you can check out their affordable pricing. Once you have connected your Twilio account and configured your rules, your text messages will be sent to your customers automatically at the different milestones.

Why Choose Detrack?

Learn how your business can benefit from Detrack.

Affordable SaaS Pricing

Pay per vehicle, not per job—keeping costs low and predictable for your business.

Quick and Easy Onboarding

Get started in no time with a platform designed for fast implementation and minimal training.

Comprehensive Features

Access a robust set of tools designed to handle all aspects of delivery management seamlessly.

Always-On Support

Enjoy 24/5 live chat support, ensuring help is always available when you need it.

Highly Configurable

Tailor the platform to your unique business needs with advanced customization options.

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Detrack Key Features

Features Built to Streamline Your Deliveries

Electronic Proof of Delivery (e-POD)

Eliminate the hassle of paper forms and reduce delivery disputes with e-PODs that are stored securely in the cloud. Delivery proof can be easily captured via the Detrack driver app.

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Live Tracking

Get real-time delivery updates for better control of your fleet. Customers can also track their delivery progress in real time with a map-based tracking page.

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Customer Notifications

Keep customers informed with timely updates. Enhance your customer experience while reducing missed deliveries.

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Route Planning

Optimize delivery routes to save time, fuel, and operational costs.

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Fleet Management & Dispatch

Streamline fleet operations with live vehicle tracking & efficient job assignment.

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Vehicle Safety Check

Keep your fleet safe & compliant with regular vehicle checks, done seamlessly through the driver app.

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Reports & Analytics

Gain valuable insights on your delivery performance and make better operational decisions.

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Integrations

Connect seamlessly with your systems to streamline & automate your workflows.

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Companies around the world love using Detrack

Written by

Picture of Kristin Harris

Kristin Harris

General Manager

Share this

Get the Latest Industry Insights Straight to Your Inbox

Stay ahead of your competition with a handy email straight to your inbox with the latest posts, updates and industry insights.

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*No credit card required

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