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Sympac

The trusted ERP and POS for Australian timber, hardware, building supplies and industrial retailers.

Your full line of sight
from order to onsite delivery

Sympac handles the complexity of timber and hardware operations, from quoting and inventory, to multi-store POS and trade accounts. Together with Detrack, your sales orders push directly from Sympac into Detrack for dispatch, route planning, and proof of delivery. No double entry, full visibility.

One system, from quote to delivery

Push completed sales orders from Sympac straight into Detrack as delivery jobs. No re-keying customer addresses, no missed line items, no separate dispatch spreadsheet.

Smarter dispatch

Plan runs, optimise routes and allocate drivers from one screen. Dispatchers see live job status, drivers get the day's manifest on a phone or tablet, and the yard runs to schedule.

Proof of delivery against the invoice

Driver signatures, photos and timestamps captured in Detrack flow back into Sympac, attached to the original order. Reducing disputes and resolving queries in seconds, not days.

Built for multi-store operations

Sympac's multi-store capabilities and Detrack's any-size fleet management are the perfect match. Centralise dispatch, or let each store run its own deliveries with oversight across the group.

Visibility for your trade customers

Builders and tradies stop ringing the store for delivery updates. Branded notifications, live ETAs and proof of delivery give them the information they need without tying up your counter staff.

Homegrown with local support

Sympac has been delivering for Australian businesses since 1991, over 35 years. Detrack has been supporting Australian organisations for over 10 years. Both teams know the trade and pick up the phone when you need them.

Let's connect

Remove manual handoffs between the front counter, the yard and the office. Connect Sympac with Detrack and give your team, your drivers and your trade customers one clear picture from quote to delivery. Get in touch today.

Visit Sympac Talk to our team

Field mapping between Sympac and Detrack

Sympac Detrack

Sympac syncs the following sales order and customer information with Detrack

Customer details: customer code, company name, recipient name, phone and email
Order references: delivery order number, consignment note number and customer purchase order, plus invoice number and date for delivery bookings
Complete delivery address (street, suburb, state and postcode)
Parcel dimensions (length, width and height) and total cubic volume
Delivery date, time window and site or access instructions
Run number and job sequence for dispatch planning
Line items with SKU, description, quantity, unit of measure and weight
Order type (delivery booking or customer order), with a partial delivery flag where applicable
Detrack Sympac

As deliveries progress, Detrack sends the following progress updates back to Sympac.

Live delivery status updates (delivery required, delivered, failed, returned)
Proof of delivery as a PDF document, including the driver's signature, delivery photos, GPS location and timestamps

Frequently asked questions

Sympac is an Australian-built ERP and POS platform purpose-designed for timber and hardware, building supplies, industrial, electrical and rural retailers. It covers point of sale, inventory, ordering, creditors, general ledger, payroll, ecommerce and multi-store operations in one connected system. Sympac has been delivering software to Australian businesses since 1991 and is part of Constellation Software via the Vela APX group.
Sympac powers hundreds of stores across Australia, including Mitre 10 sites, Home Timber & Hardware stores, Independent Hardware Group members, buying groups, building suppliers and independent retailers in timber, hardware, industrial and electrical.
The integration removes manual handoffs between the front counter, the yard and the office. Sales orders flow straight from Sympac into Detrack as delivery jobs. Drivers run their day from a phone or tablet. Proof of delivery, photos and timestamps sync back into Sympac against the original invoice. The result is faster dispatch, fewer disputes, better visibility for your trade customers, and less double entry for your team.
The integration is pre-built and managed by the Sympac team as part of your existing Sympac implementation. Most customers are connected and live within their standard Sympac onboarding window.
Customer details, sales order references, delivery date, line items, addresses, delivery instructions and driver allocations push from Sympac to Detrack. See the field mapping section above for the full list.
Detrack pushes live delivery status, proof of delivery (signatures and photos), GPS-stamped timestamps and exception notifications back to Sympac. PODs are stored against the original sales order in Sympac, so the office and the customer service team can pull them up directly.
Data syncs every two minutes, so the office, the yard and the driver all see the same picture in close to real time.
Sales orders, customer addresses and contact details, delivery dates, items and quantities, driver allocations, delivery status, proof of delivery and timestamps. The integrations team will walk you through the field mapping during onboarding.
Yes. Sympac is Australian-built and Australian-supported, with a local team that knows the timber, hardware and trade sectors. Detrack also provides ANZ-based support, so customers are covered from both sides of the integration.