This tutorial show users how to resend correct status if POD (or failed delivery / collection) status is updated wrongly.
The driver can always override the delivery / collection status for any delivery / collection that happens on the same day. All they have to do is to click on the same delivery / collection on the driver’s Detrack App, capture and re-submit the POD. The system will capture and reflect the latest POD status.
- To re-capture the photo, tap on the completed job
- Next, tap on the Camera icon (Picture)
- Then select Remove Photo Proof 1 and select Yes
- To recapture the new picture, tap on the Camera icon again to recapture POD
Please note that when a POD status is resent, it will trigger delivery / collection status email notifications. If you need to override or change the status of a completed delivery / collection without your driver doing the overriding, please refer to this tutorial.