Issue 12 – Allowing Your Customers To Track Scheduled Deliveries
We have good news for you if you have been using our Tracking Widget or if you are considering using it to let your customers track their deliveries.
The Tracking Widget has been built to allow your customers to track their own deliveries, without having to keep calling your customer service hotline for delivery updates. It aims to reduce the workload of your customer service officers by allowing your customers to help themselves. However, until recently, your customers can only track their deliveries on the day itself.
A recent update has enhanced the Tracking Widget further by allowing your customers to track deliveries scheduled on a future date. This has two distinct benefits; further reduce customer service workload and lower non-delivery rates.
Firstly, by allowing your customers to track (via the tracking widget) when their deliveries are scheduled to arrive, they will not need to call your customer service officers to get the scheduled dates. Customers are often anxious to know when their deliveries will arrive and currently the only way to know that is to call your customer service hotline.
Secondly, by knowing the scheduled date, customers can make sure that someone will be home to receive the delivery when your driver arrives. Additionally, the customer can verify the delivery address shown on the Tracking Widget and prevent delivery to the wrong address.
In order to allow the tracking of scheduled deliveries, the option Requires Email or Phone # (Settings > Job Settings > Tracking Widget) must be enabled.
Learn how to setup your tracking widget or link directly to track and trace (so that your customers can click to track without entering tracking # and email).
Wait, there’s more…
We have enabled a new function for you to select from a listing of 25 jobs per page (current default) or 50 jobs per page on your Detrack dashboard. For those who wish to view more jobs per page, you can enable this at Settings > Job Settings > Listing.
We hope you like this update and do look forward to our next mailer on creating Client Logins (hint: Groups and Users).