When your customers use Tap To Track custom tracking link, they will be able to see the visuals of the driver icon moving live on the map towards their delivery address as well as the dynamic ETA; starting from when the drivers are heading to their address.
The steps below will give you a better understanding of how Tap To Track works and will also guide you along the essential one-time settings that are required before your customers can use Tap To Track live.
A. Set up text and / or email notifications to customers with Tap To Track custom link
B. Activating Tap To Track required settings
C. Drivers new workflow of heading to next location
D. How your customers can Tap To Track
Section A: Set up text and/or email notifications to customers with Tap To Track custom URL
First, you need to set up a heading-to email / text notification so that when your drivers trigger “heading to”, your customers will get an email / text with the unique URL for them to Tap To Track their deliveries.
- Should you wish to allow your customers to rate and leave their feedback on your goods, service or driver after your driver has completed the job:
Section C: Brief your drivers on new workflow of heading to next location
You will need to communicate with your drivers that they need to indicate the delivery they are heading to next. For drivers on Android smartphones running Detrack on app version (xxx), the heading to next location will be auto-prompted.
- On driver’s app, the driver will tap on the Job > Camera icon > Head To Location and the email notification will be sent to the customer to inform that the driver is on his way to the customer. Alternatively, the driver can tap on the Menu > Head To Location to send the email or text notification with the tracking link.
- The customer will receive an email notification informing that the driver is on his way!
Section D: How your customers can Tap To Track
Upon receiving the text / email notification, the customer will be able to easily tap on the custom tracking link within the message to open up the new window to start tracking their deliveries (live) immediately.
Here is a sample of the email notification.
Should you wish to set up and customize your tracking widget, you can refer to this tutorial guide.
If you need any further help, please do not hesitate to open a support ticket with us from your Detrack dashboard. Happy Tracking!