How To Use The Estimated Time Of Arrival (ETA) On The Tracking Widget

The “ETA” and “Live ETA” can be used to inform your customer of the scheduled timings for your deliveries.

ETA is the estimated time of arrival that the driver will reached the customer’s place. While, Live ETA is the time of arrival adjusted based on the last POD time of the previous job.

If you wish to display the estimated time of arrival (ETA) on the tracking widget, you may do so with the following steps:

  1. Navigate to Settings > Job > Fields > check “ETA Time” > Save. If you wish to use “Live ETA” feature, navigate to Settings > Job > Fields > check “Live ETA”.
  1. Navigate to the “Tracking Widget” Tab
  1. Scroll down to the “Options” section, and switch On “Display live ETA” > Save
  1. Upon job creation, you may enter the time (HH:MM) into the “ETA Time” field, e.g. 18:00.

Example setup:

(Please note that the jobs have to be completed in the corresponding sequence for the Live ETA to work properly.)

  1. Below is a list of jobs with the “ETA time” enabled, with the “Live ETA” shown besides it. Upon creation of the job, the “Live ETA” will take the values from the “ETA Time”.
    1. Assuming the driver complete and POD the job earlier for D.O. No.: D1, the “Live ETA” for the subsequent jobs (i.e. D2, D3 and D4) will have their “Live ETA” time adjusted automatically based on the time difference of the “POD At” and “Live ETA” timings (-4 hrs).
      Note the change of “Live ETA” for D2, D3 and D4. Their “Live ETA” timings had been pushed forward by about 4 hrs.
    1. Subsequently, if D.O. No: D2 were to be completed and POD, the time difference between the “POD At” and “ETA Time” (3 hr and 40 mins) would be applied to the “Live ETA” of the subsequent jobs, D3 and D4.