Users can send text / sms messages to their customers when a job is not completed. To set text / SMS triggers go to Settings > Notifications. Click on Text / SMS settings tabs to set up the settings. Then, go to Notification settings tab and click on failed event trigger.
FAILED EVENT TRIGGER
Failed event triggers notifications when jobs are not completed. A notification is sent when the driver tap on the cross icon to indicate that the delivery / collection is not completed for a reason.
This event trigger is useful when the company wants to notify customers in real time that their job orders are not completed or failed due to some reasons. It provides visibility to the job status. This allows for exception management where admin is notify only when the job is failed.
- Events is by default failed. However, if you wish to use the same setting for other events, you can include other events.
- If you have a specific group of jobs that you want to trigger the completed notification, select the group/s that you have preset by clicking on the Group box. You can choose multiple groups to trigger notification or leave it blank if you want to trigger notification for all jobs.
- Select the Reason for unable to complete the job to trigger the notification. Notification is trigger only when this failed reason is submitted by the driver.
- Go to the Text / SMS tab.
- For the Send text / SMS to option, select the field containing the mobile number that you wish to notify when the event is triggered. This field is optional – you can choose not to send any text by not selecting any field.
Tip: The Phone no. and Sender phone no. fields can be found in the Create Delivery form where you would usually enter the customer’s phone number.If you cannot find Sender phone no. in the form, go to Settings > Delivery and enable the field Sender phone no.
- If you wish to notify other recipients such as internal staff or 3rd party contractors, enter their mobile numbers (one per line) in the Other Fixed Numbers box provided. This field is optional – you can choose not to send any text to others by leaving the field empty.
- Type your customized text message in the Text / SMS body field.
- A tracking link will be included in your text message after the text body. The link, when tapped on smartphones, will send the recipients to a direct tracking page where they can easily track the status of their deliveries. The recipients will also be able to rate the Goods / Service, the Driver, as well as provide feedback regarding the delivery to you.
Tip: if you do not wish to include a tracking link in your text / SMS, simply uncheck the Include tracking link option.To be able to collect ratings and feedbacks via the tracking page, you need to enable the fields Goods Service Rating, Driver Rating and Feedback Remarks via Settings > Delivery > Fields.
- Click Save and send text notification button to send a sample text notification to the test phone no. or click Save to save your settings.
Note #1: the maximum number of characters for a text message is 160. If the resulting message is longer than 160, it will be broken down into two or more text messages and you will be charged accordingly in Twilio. Check out the text / SMS pricing at TwilioNote #2: our default text / SMS template may use up to 2 messages per notification. You may want to shorten it before you start sending notifications to your customers.
To create a new notification, click on the Add Notification button, fill in the details and click Save.