Various users have different requirements for their Proof of Delivery (POD). Detrack allows you to have the option to make certain items compulsory for your POD needs.
The settings for compulsory items are found under Settings > Delivery / Collection > POD and Settings > Job > POD.
Settings > Delivery / Collection > POD
Signature is required – Drivers will have to capture a signature before submitting for completion if this option is enabled.
Name is required – Enabling this will make it compulsory for drivers to enter the recipient’s name. Do note that enabling this option will not make signature compulsory.
Photo is required – Some jobs require photos to be taken for their POD. Enabling this option will enforce the driver to take a photo before submitting the POD.
Signature or Photo is required – Enabling this option will enforce the drivers to either take a photo or take the recipient’s signature before submitting the POD.
Note for captured photo is required – Enabling this will make it compulsory for drivers to add a note for a photo if photo is taken for submission. Do note that enabling this option will not make photo required.
Allow drivers to select photo from photo gallery – Enabling this will allow drivers to access and add photos from their phone’s photo gallery for POD submission.
Settings > Job >POD
Out of the options available, the three options shown in the below screenshot affect the POD delivery.
Driver must submit POD after signature or photo is captured – Drivers will have to submit the POD after capturing a signature or photo before the driver can go back to the job list. The driver will not be able to exit the job page unless they submit the POD or remove the signature or the photo.
Driver must enter payment amount – If payment amount is entered for the job by the admin, the driver needs to enter the amount collected before job submission is allowed. If no amount is entered and the driver tries to submit for completion, a prompt be displayed to inform the driver to enter the paid amount.
Driver must enter temperature – Similar to payment amount, the driver needs to enter the temperature of the delivery / collection before it is allowed to submit for POD.
If you need any further help, please do not hesitate to open a support ticket with us from your Detrack dashboard. Happy Tracking!