If you would like your customers to rate and leave their feedback on your service/driver after your driver has completed the job,
- First, activate the option to provide feedback feature on our tracking widget
- Go to Settings > Job Settings
- Scroll down to the end and check the box for Goods Service Rating, Drivers Rating and Feedback Remarks
- When a job is completed, an email or SMS with a tracking widget link will be sent to the customer
- Text message sent to customers:
- When the customer clicks on the link, it will bring the customer to the tracking widget where the customer can rate and leave feedback.
- After the customer has rated and left feedback, the admin can go into dashboard job list and click on the job to open the Edit Delivery form. On the Edit Delivery form, you will be able to see the rating and feedback given by the customer.
- Should you wish to download the feedback that your customers left, you can go to Jobs > Select the date on calendar > Export to File > Export to Excel.
- Open the Excel file and you will be able to see the customers’ feedback on the Excel file.