How To Enable The Automatic Heading To Location trigger For The Driver App
This article is regarding the automatic triggering of the Heading To Location for the subsequent job for the list of jobs in the Driver App (descending order) upon completion of the current job. To sort the jobs in the Driver App, refer to: How to Manually Sort Deliveries for Drivers How to Disable Auto-Sorting of […]
How To Enable A Preview Of The Proof Of Deliveries (POD) Prior to Job Completion In Driver App
This article is regarding the enabling of a Preview of the photos / signatures in the Driver App prior to job completion. Steps Navigate to Settings > Delivery / Collection > POD. There are 3 options for this Driver Photo Preview. Field Description Optional There will be a Preview pop-up being displayed whenever there is […]
How To Include POD Information In Your Photos
This article is regarding the inclusion of POD information to your photos being captured through the Driver App. Steps Navigate to Settings > Job. Click on the Options tab. Scroll down to the Options section to switch on the options. Click Save when done.
How To Change Maximum Number Of Photos
By default, the maximum number of photos per job is 2 (for non-paying users). This article is regarding the change of maximum number of photos value. Steps Navigate to Settings > Job > POD. Select the number you want from the Max no. of photos field (Highest number: 10) > Save. Related Articles How To […]
How To Prompt A Notification In The Driver App When The Driver Is Too Far Away From Address (Geofence)
This tutorial is regarding the enabling of a pop-up in the Driver App whenever your driver tries to perform a job submission at a location too far away from the address. Steps Navigate to Settings > Delivery / Collection > POD. Switch on Prompt when driver is too far away from address / location. Provide […]
How To Enforce A Verification Code Prior To Completing Or Failing A Job
This tutorial is regarding the request for a Verification Code in the Driver App prior to completion or failing a job in the event a signature is not being captured. Setting Up the Email / SMS Text Notifications Navigate to Settings > Notification > Notification > Notification Settings > Add / Edit your notification template. […]
How To Allow Your Sub-User To View The Location Of Your Vehicle On The Map In The Dashboard
This tutorial is regarding the permission for your customer sub-users to view the location of your vehicles on the Map in the dashboard. Setup Navigate to Settings > Vehicle. Switch on Display assigned vehicles to group users. Click Save when done. Thereafter, your sub-user/s will be able to view the location of your vehicle/s that […]
How To Enable Continuous Photo Taking Through The Driver App
This tutorial will show you the steps to enable the continuous taking of photos through the Driver App. Settings Navigate to Settings > Job > POD. Under the Options section, switch on Enable continuous photo taking. Click Save when done. Driver App Tap on the Camera icon. In the subsequent menu, tap on Add Photo […]
How To Select The Resolution Of The Photos Submitted By The Driver App
This tutorial is regarding the selection of the resolution of the photo submitted through the Driver App. Note: Selecting a higher value for the max photo resolution will result in the Driver App submitting images with better resolution; but will result in slower transmission and use more mobile data, as the file size of the […]
How To Display / Hide Fields In The Job Table And / Or Driver App
Jobs Table There are many fields in Detrack. This tutorial is regarding the displaying / hiding of fields in the Job Table of the Dashboard and Driver App. Steps Navigate to Settings > Job > Fields. In the Fields table, check / uncheck the boxes under the Jobs Table and / or Driver App columns […]
How To Hide The Collection Jobs Tab
In the dashboard, Detrack allow users to create jobs under delivery and collection tabs. The default tabs on the dashboard are shown as per the below screenshot. This hide collection job tab feature is for users solely performing deliveries Steps To display / hide the collection tab, navigate to Settings > Job > Options. Switch […]
How To Customize Proof Of Deliveries (POD)
This article is regarding the customization of the Proof of Delivery (POD) pdf. There are 2 parts to this: Enabling/Disabling and Renaming of Fields PDF Settings Enabling/Disabling and Renaming of Fields Navigate to Settings > Job > Fields. Enable/disable the required headers. Rename the headers (optional). To display/hide the field in the POD pdf, check/uncheck […]
How To Customize POD Submission Options
Various users have different requirements for their Proof of Delivery (POD). Detrack allows you to have the option to make certain items compulsory for your POD needs. The settings for compulsory items are found under Settings > Delivery / Collection > POD and Settings > Job > POD. Field Description Signature is required Drivers will […]
How To Allow Your Drivers To View Future Jobs
By default, the Driver App will only display jobs meant for the current day. To allow your drivers to view future jobs, you may turn on the View future job feature as follows. Note: Please exercise caution with this feature, as it may confuse the driver to see all future jobs in the same screen. […]
How To Insert Your Terms And Conditions In Your POD PDF
This tutorial will show you the steps to insert your Terms and Conditions in the POD PDF. The Terms and Conditions will appear at the bottom of your POD PDF. Steps Click on the Settings > PDF. Under the PDF Settings section, you may enter your title and text into the Customized title for Terms […]
How To Enable Address Using Your Own Latitude and Longitude
This feature is for users to manually provide the Latitude and Longitude (GPS coordinates) for their drivers to navigate to the correct delivery / collection destination. Steps Navigate to Settings > Job > Fields. Enable Address Latitude and Address Longitude > Save. In the Job Form, provide the latitude and longitude of the job. Driver […]
How To Auto Generate Delivery Order No.
In Detrack, every job must be created with a D.O. No. (reference for your delivery job). This feature is for the systems to automatically generate the D.O. No. for your jobs, instead of manually providing it. The auto generated D.O. No. will start with a pre-fix of DET, e.g. DET13652364. Steps Navigate to Settings > […]
How To Set Timer To Show Jobs On Drivers’ Detrack App At A Certain Time
This Job Release Time is control the release of jobs that are being sent to the Driver App. This feature is used in scenarios where the user has several runs per day for the driver (e.g. AM and PM jobs); and that the jobs are meant to be released in different batches to the driver. […]
How To Show Job Fee on POD PDF
This feature is for users who want their customers to see how much they have paid for the delivery or to facilitate the collection of the job fee from the customers if necessary. The job fee will be shown on Proof Of Delivery (POD) PDF when you have activate the option. Steps Go to Settings […]
How To Print Serial No. Barcode On POD PDF
This article is for inserting the Serial No. Barcode (Code 39) in your POD pdf. Steps Navigate to Settings > Job > Fields. Enable Serial No. > Save. Navigate to Settings > PDF. Check Print serial no. barcode (Code 39) > Save. Driver App Tap on the Camera icon. Tap Scan QR / Barcode. Scan […]
How To Brand Your Dashboard With Your Company Logo
This tutorial is for displaying your logo in the Detrack dashboard. Steps Navigate to Settings > Organization > General > Logo to upload your logo. Click on the General tab. Switch on Display Logo in Dashboard > Save. Your Detrack dashboard will be branded with your company logo.
How To Brand Your POD PDF File With Your Company Logo
This tutorial is for displaying your logo in your POD PDF file. Steps Navigate to Settings > Organization > General > Logo to upload your logo. Select your image > Upload. Related Articles How To Set Different Logo On PODs / Shipping Labels And Tracking Widget.
How To Hide Items From Add Delivery / Collection Forms And Proof Of Delivery
This article is regarding the hiding of the Item Details information in the Job Form and the POD pdf. Item Details displayed in Job Form Item Details hidden in Job Form Steps Navigate to Settings > Job > Options. Check Hide items from web form and POD > Save.
