How To Force Resubmit Jobs For Drivers

For drivers who are unable to submit Proof Of Delivery (POD) due to network issues, e.g. no mobile data network during their delivery, they can re-submit their jobs later when the mobile network connection is available again. All jobs affected will be displayed as cached jobs. Thus when the network is available again, the drivers […]

How To Re-attempt Failed Delivery Job

Steps Tap and hold the job with the Not Delivered status. A pop-up will appear. Tap on Reattempt Job. Tap Yes. Tap OK. The delivery status will reset to In Progress. Note: Kindly note that this process will create a new job in the dashboard.

How To Transfer Job From Driver To Driver

Driver 1 Tap on the Menu (at the top-right hand corner) bar. Tap on Transfer Jobs option. Select job to transfer and tap on Transfer button. Select driver to transfer the job to. Driver 2 Tap on the Menu (at the top-right hand corner) bar. Tap on Incoming Jobs option. The transferred job will appear. […]

How To Resend A Wrongly Sent / Failed POD Status

Steps Tap on the completed job. Tap on Not Delivered button Select the reason for failed POD. Tap on Yes. The Not Delivered status is displayed Notes: The driver can always override the delivery / collection status for any delivery / collection that happens on the same day. All they have to do is to […]

How To Reject Delivery Item

Steps Tap the Items button to view delivery items. Tap on the required item entry to display the action menu. Tap on Reject Item option. Enter quantity for rejection. Tap to select the reason for rejection. Rejected item being displayed. Related Articles How To Customize Non Delivery Reasons

How To Resubmit A Wrongly Sent / Failed Collection Status

This tutorial show users how to resend correct status if POD (or failed delivery / collection) status is updated wrongly. The driver can always override the delivery / collection status for any delivery / collection that happens on the same day. All they have to do is to click on the same delivery / collection […]

How To Reject Collection Item

Steps Tap on item to display action menu. Tap on Reject Item. Enter quantity of item rejected and tap on “OK” to confirm quantity. Tap on the reason for rejection. Rejected item reason displayed. How To Customize Non Collection Reasons