Tag - Proof Of Delivery App

Terima Kasih, IRX Asia 2017

Checking out all the exciting sessions It’s only January, but Internet Retailing Expo (IRX), Indonesia 2017 is already a strong contender to be one of the highlights of the year for Detrack. The two-day convention was extremely well-organized, with the atmosphere in Pullman Jakarta Central Park’ Grand Ballroom having just the right balance; the venue was both buzzing with visitors yet spacious enough to comfortably stroll around to view and check out everything that was on display. IRX Asia left [...]

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Interesting New Features

Here are some interesting new features launched in Q4 2016 1) Print Shipping Labels in 4″ by 6″ If you need to print shipping labels, here’s more options for you. Besides printing it in A4 or 10cm by 10cm, there’s a new option of printing it out in 4 by 6 inch. This size is compatible with the Zebra LP2844 thermal printer and other thermal printers with the same label size dimensions. To enable the option on your dashboard go to Settings > [...]

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POD App: What Is It & How Does It Work?

Like everything else in our lives right now, there’s probably an app out there to help us out. If you are in the logistics business or if your company needs to handle deliveries, then you would fully appreciate the value of a good POD (Proof of Delivery) app. POD apps are mobile apps that delivery drivers can directly download on their phones to capture proof of deliveries. Having a POD app is extremely helpful as drivers can capture recipient’s signature, [...]

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Detrack’s Journey Down The Emerging Enterprise Award 2015

It has been a rewarding and exciting time for Detrack as we embarked on the journey of participating in the Emerging Enterprise Award 2015  jointly organized by The Business Times and OCBC Bank, supported by MasterCard®, RSM Chio Lim, Singtel, ACORN Marketing & Research Consultants, INSEAD and SPRING Singapore. It is Detrack’s first run for this award launched in 2008 which was meant to recognise outstanding small and medium enterprises (SMEs) in Singapore. It was the first in the SME [...]

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Issue 21 – Text Messaging Now Heading Your Way

Hi there, We are pleased to announce the beta launch of our automated rule-based text messaging feature, specially designed to bring your customer service level to greater heights without breaking a sweat! Our engineers have re-invented how notifications work in Detrack by creating a new rule-based system where it will trigger text (or email) messages based on the different milestones you select, i.e. heading to location, arrived at location, delivered, etc. The good news is that we are launching this together with [...]

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Issue 19 – One Time Setting To Reduce Customer Support Calls

Hi there, Detrack’s tracking widget (customer track and trace) is now enhanced with proven features that will reduce the number of customer enquiries you get about job statuses. Here’s the highlights of the new tracking widget. More Statuses: Your customer will be able to gain more detailed information about their jobs with more available statuses. The new “In Transit” status tells of shipment being processed and the “Out For Delivery / Collection” status tells of their order being dispatched. You can also edit [...]

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3 Features You Probably Didn’t Know Exist In Detrack

Hi there, Did you know that you have the option to… 1) Set a timer to show deliveries to your drivers. This can help you to segregate your deliveries to be shown only at your defined time slots to your drivers. Find out more here. 2) Print the barcode image on your POD PDF should you require scanning to be done with the DO. Find out how here. 3) State the job fee on the POD PDF to let your customers know the [...]

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Issue 14 – New Sticky Jobs, Groups Recap, and Helpdesk Issue

Hi there, Happy New Year! To usher in 2015, the entire Detrack team is going on full throttle to bring to you, Detrack App Version 2 – our biggest launch till date – coming to you in the early first quarter of 2015. Right Now, Here’s A New Feature To Start 2015 With: Do you have an urgent delivery or a certain job type that you want to indicate as a priority job shown to your drivers? Now you can have priority jobs [...]

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Issue 12 – Allowing Your Customers To Track Scheduled Deliveries

Hi there, We have good news for you if you have been using our Tracking Widget or if you are considering using it to let your customers track their deliveries. The Tracking Widget has been built to allow your customers to track their own deliveries, without having to keep calling your customer service hotline for delivery updates. It aims to reduce the workload of your customer service officers by allowing your customers to help themselves. However, until recently, your customers can [...]

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