Jenny GohFarah Nur Afrina
To put it simply, I am a person who believes in the magic that comes from the beautiful fusion of Business and Technology.
I have observed from my university days where I majored in Business Administration and Information Technology that effective communications between end-users and developers are often lacking. Because of this, the marriage between technology and business often ends in failure.
I believe that the key to bridging this chasm is good user support. This can come from the basis of an intuitive interface design, a carefully thought out and comprehensive user self-help knowledge base coupled with a timely customer support system.
With my unique experience and knowledge in Quality Assurance, Business Administration, Information Systems, Customer Service and Entrepreneurship, I understand the business side of things as well as how tech works. Armed with this portfolio, I took the leap of faith to enter a new realm – Tech Customer Support.
My foray into customer support in Detrack has been a very exciting one. Resonating with the unique philosophy of Detrack that tech is only of value when it is made simple for users, I delight in partaking in the creation of an automated customer support system to help new customers onboard Detrack in record breaking speed. Our goal is to design a support system so good that users can onboard a B2B logistics software with zero touch points.
I am very passionate about what I do. Satisfaction and happiness come from seeing how my work is able to reduce support and how users are able to enjoy the seamless process of using tech to help them in their daily work.