Impress Your Customers

Impress Your Customers With Tap To Track

The benefits of Detrack delivery tracking system is multifold: ease of use, cost-effective and providing real-time information and intelligence to facilitate job coordination to our CS Team and any interested parties thereby improving overall customer service level.

The Tap To Track function adds another layer of customer satisfaction through its provision of Uber-like visibility via customers’ mobile gadgets.

The team at Detrack is extremely helpful. It is indeed a delight to work with all of you!

Ker Mei LinCustomer Service & Operations - Kerry Distribution (Singapore) Pte Ltd

Everything is working perfectly. And for us, Detrack seems to be one of the best solutions for B2C deliveries. It really took our business to next level!

Thanks to Detrack, we are the first company in Finland who are sharing driver’s location to end-customers.

Detrack has brought us many new customers, and growth is not stopping!

Väinö VäljaLogistics - eNexus OY

Totally amazing app. This is a game changer especially for SME’s in the last mile transportation industry. If there is more to come I can’t wait. This app singlehandedly made a difference in how we operate and how customers dealt with us. The app was easy for our drivers to use and the dashboard was quick and easy to customise for our business.

Customers loved the fact that they got notifications of their delivery and the details of it almost in real time.

Detrack customer service is amazing. Completely helpful to the very end. If you are in the transportation business install it and use it. You can’t go wrong. Looking forward to the added features yet to come, though I can’t think of what else needs to be added.”

Bevan AgardInformation Technology - Ministry of Finance, Trinidad & Tobago

In One Tap

Let your customers enjoy the convenience of simply tapping on a link to start seeing their delivery come to them on a map, in real-time.

When the driver confirms he is moving to a destination, a text or email with the tracking link will be automatically sent to inform the recipient. Tracking can be done comfortably and conveniently on a mobile phone, a tablet, a laptop, or just about anywhere.

Real-Time ETA Counter

Your customers no longer have to wait out their delivery slot with the frustration of not knowing when their delivery is actually going to reach them.

Our system auto calculates and updates the ETA counter based on the driver’s actual current location and the delivery address. Your customer can now anticipate the time the delivery is expected to reach them, right down to the seconds.

Personalized Message

Connect with your customers and impress them with the offering of real-time last mile visibility in a timely message.

Personalize an email or text to be sent to inform your customer that their delivery is currently on its way and that they can track it LIVE. Brand the impressive level of customer service standards by keeping customers updated at every pit stop in the last mile.

Customer Feedback

Be in the position to react at the right time to customers’ dissatisfaction or to thank them for their compliments.

Upon completion of the delivery, the tap to track page will seamlessly switch to ask for customers’ feedback. Your customers will be able to give their timely feedback effortlessly, without having to log into another page or click on another link.

Check out our affordable pricing or get started now.