Articles

SGS Logistics Offer Customers Driver Management Tech

With hundreds of logistics companies based in Australia alone, organizations have to ensure they have what it takes to stand out and survive in this cut-throat industry. The importance of customer service is one key aspect that stood out in the dedicated delivery business, and surprisingly, how little time was actually spent focusing on this particular issue. Fortunately, the cries of help from disgruntled customers did not fall on deaf ears. A company determined and fully focused on this simple [...]

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Detrack’s Journey Down The Emerging Enterprise Award 2015

It has been a rewarding and exciting time for Detrack as we embarked on the journey of participating in the Emerging Enterprise Award 2015  jointly organized by The Business Times and OCBC Bank, supported by MasterCard®, RSM Chio Lim, Singtel, ACORN Marketing & Research Consultants, INSEAD and SPRING Singapore. It is Detrack’s first run for this award launched in 2008 which was meant to recognise outstanding small and medium enterprises (SMEs) in Singapore. It was the first in the SME [...]

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Issue 21 – Text Messaging Now Heading Your Way

Hi there, We are pleased to announce the beta launch of our automated rule-based text messaging feature, specially designed to bring your customer service level to greater heights without breaking a sweat! Our engineers have re-invented how notifications work in Detrack by creating a new rule-based system where it will trigger text (or email) messages based on the different milestones you select, i.e. heading to location, arrived at location, delivered, etc. The good news is that we are launching this together with [...]

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Issue 18 – It Is Here!

Hi there, We have good news to share! ONE – Detrack iOS Version 2.0.0 LIVE on iTunes A call out to all Detrack users on iOS and those whose drivers are using iPhones, you can now download Detrack App 2.0.0 on iTunes! We apologize for the long wait. The journey to release Detrack V2.0 on iOS was fraught with more stumbling blocks than the expected, hence the regretful delay. For those in need of refreshing what Detrack V2 has to offer, you can do [...]

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Delivery Order Templates For You

Delivery Order (DO) or Delivery Docket (DD) is a document from a consignor, shipper or owner, allowing the transportation and release of cargo to a third party. It is an essential piece of evidence used as the proof of goods delivered in good order. In fact, most companies are only able to start billing their customers when the DO is duly signed and returned. The most common DO issued is for the purchaser / recipient of goods from a supplier. [...]

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The Annual Revenue Base Of The Global 3PL Industry Is Now Estimated To Be Nearly $750 Billion

It is evident how the world’s demand for last mile deliveries have created the demand and increased, tremendously, the revenue potential of 3PLS. Quoting from an article by Robert C. Lieb, PH.D Professor Of Supply Chain Management at the D’Amore-Mckim School of Business at Northeastern University, “The scale of the 3PL industry has increased tremendously since my first CEO study was initiated in 1994. At that time, many of the companies perceived as the major players in the industry were [...]

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Things An E-Commerce Company Should Look Out For When Setting Up A Warehouse

The very core supporting every e-commerce company is its supply chain, logistics and delivery. Therefore, the success and sustainability of an e-commerce company becomes deeply reliant on how well the company plans and manages its supply chain – from the warehouse to the last mile delivery. When we talk about supply chain, we must address the question of a warehousing solution. Should the e-commerce company outsource its warehousing needs or the entire stock management and delivery operations? However, regardless of [...]

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Three Keys To Supply Chain Visibility Through A Cloud

The importance of supply chain visibility has certainly grown to a level that logistics companies can no longer ignore. With increased global trade brought about primarily by the popularity of e-commerce, it is essential that logistics companies look for sustainable systems to increase their efficiency to position themselves for a piece of the pie. This very interesting and informative article by Ranga Bodla MHLnews, talks about how real-time visibility through the cloud is the way to go. Below are the 3 key [...]

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Keeping Your Customers Informed

We have designed a very flexible rule-based system for you to automate the job of keeping your customers informed throughout the entire last mile delivery process. You can configure and select different milestones to fire off text messages to your recipients – automatically. The messages are customizable for the different milestones. Here’s what it can do for you. There are just a few steps involved to set up your automated text messaging on Detrack. First you need to set up the rules so [...]

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