How Detrack provided PAN Logistics’ customers with Proof of Deliveries
Find out how Detrack helped PAN Logistics satisfy customer requests with real-time Proof of Deliveries.
Founded in 1979, PAN Logistics is trusted by many to provide quality and on-time interstate transport deliveries for customers and their clients. Due to increased expectations and customer feedback, they wanted to elevate their business and implement a system with POD and courier tracking capabilities. They also wanted a way for their large pool of customers to be involved and feel more in control of their deliveries.
Our customers now have such a smooth and uncomplicated experience when they need to keep track of their deliveries. They feel secure knowing that their deliveries are in good, reliable hands. Our customers currently have more involvement and control with their deliveries with the Detrack system, which ultimately makes them happy as well.
Customers are extremely satisfied with PAN Logistics’ newfound ability to provide real-time E-PODs, which allow the company to receive and send updates on delivery statuses instantaneously.
By partnering with Detrack, PAN Logistics now have the ability to:
- Send pre and post-delivery text messages or emails to customers
- Track location, speed, distance and the entire delivery progress
- Make self-booking of deliveries for customers via the PAN Logistics system
These features went a long way in streamlining PAN Logistics’ processes and helping customers feel more involved. They have now reduced staffing costs as less manpower is needed to book deliveries manually. The automation of real-time delivery information (arrival time, time of job completion, etc.) increases productivity as customers are kept informed during the entire last mile delivery. Tedious, manual communications and customer support calls are reduced tremendously as customers now have the ability to track their own deliveries from the PAN Logistics website. PAN Logistics has successfully provided customers with seamless and automated delivery tracking.
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