How Detrack Helped Mansco Go Paperless with Electronic PODs
Find out how Detrack helped Mansco streamline their administrative processes and move their business into the 21st century.
Mansco (formerly Manufacturers Supply Company) has over 85 years’ experience providing fasteners and supply items for various industries. With locations across the US and over 100,000 square feet of warehouse space, Mansco wanted to make communication between their different locations easier, and implement a system that allowed them to keep track of their large operation with ease.
PODs and delivery details can now be retrieved easily at all our locations using the same software. By using Detrack’s first-driver-free policy, I can’t think of a good reason why any company wouldn’t try using them for a mobile proof-of-delivery solution.
Mansco has always strived to remain ahead of the curve and improve its processes and services through employee training and input. With such a big operation, continuing to use a paper based system would have seen Mansco left behind.
Since Mansco operated between a range of locations, they weren’t able to file all of their paper proof of deliveries in the same place, making them challenging to retrieve. Manscos’s manual system meant that administrative staff spent up to 2 hours handling and chasing up paper documents every day. Not only was this driving up staffing costs, but it meant that Mansco weren’t able to provide the standard of efficient customer service that they wanted.
Mansco recognised the possibility of increasing their ROI if they were able to retrieve and send out delivery documents electronically. Furthermore, they needed a better way to track delivery performances across time zones – such as PODs that recorded the date and time of deliveries with the highest accuracy.
Proof of delivery documents recorded at our remote locations used to be inaccessible
Solution and Implementation
The manual PODs that had been inaccessibly stored in remote locations were replaced with Detrack’s E-PODs. Unlike with paper PODs, these documents are stored in the cloud and so can be retrieved from anywhere within seconds. By being able to easily store and retrieve PODs, Detrack reduced a process that used to take hours to only minutes.
After successfully implementing Detrack’s services into their current workflow, Mansco saw immediate improvements in their productivity, particularly in their accounting and customer service departments.
Using Detrack Systems, Mansco successfully:
- Reduced time spent handling physical delivery documents
- Managed to retrieve E-PODs from multiple locations with ease
- Improved overall customer satisfaction
Implementing Detrack’s electronic proof of deliveries was key to Mansco reducing overall administrative labor, allowing their team to spend more time focused on the bigger picture. Proof of deliveries were now available at the click of a button, which in turn allowed them to provide a higher standard of service to their customers. Enquiries and disputes were more easily resolved when the right documents were made available instantaneously. Mansco was also able to keep better track of their data and measure their on-time delivery performance across multiple locations and time zones. This gave them important insight into overall business health and efficiency. Mansco has effectively modernized its processes, and stepped into an era of easier admin and happier customers.
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Eliminate Paperwork with E-POD
Capture signatures easily by signing on glass. Save time, prevent disputes, and reduce your company’s carbon footprint with real-time E-POD. Crush paper delivery orders with an automated E-POD from the moment a job is completed.
Send Real-Time Customer Notifications
Keep your customers in the loop with real-time notifications sent via email or SMS. Automatically let them know when their package is pre-delivery, en route, or has arrived (and more). You’ll give better customer service and reduce those endless enquiries.
Impress Customers with Tap To Track
Delight customers while reducing support calls and missed deliveries with live Uber-style delivery tracking. Customers will be able to see visuals of the driver icon moving live on the map with an ETA starting from when the driver starts their journey, keeping them informed of the whole process.
Bring your Brand to Life with Customizable E-PODs
Differentiate your brand and make it your own by customizing your E-POD. Customers will see your company logo in the E-POD PDF file that is automatically sent to them once a delivery is completed. Increase brand exposure when customers sign for their deliveries.
Gain Valuable Insights with Customer Feedback
Record customer feedback easily upon collection or delivery. Collect valuable feedback and know just how your customers feel about your product and service. These will be submitted together with the captured POD back to the Detrack dashboard in real time.
Stay in Control With Admin Visibility
Get notified whenever there are failed or partially completed deliveries with live updates on the admin color-coded dashboard screen, making it easy to monitor the statuses for the day’s deliveries. Stay on top of every job and resolve delivery issues swiftly before they turn into major problems.
Keep Everyone Safe With Contactless Delivery
Leaving safety to chance is never an option. Easily implement Contactless Delivery workflows so both your drivers and customers stay reassured and safe. With Detrack, you can capture important proof of delivery while maintaining social distancing.
Route Planning Made Fast with ElasticRoute
Made using proprietary heuristic algorithms, ElasticRoute is a highly efficient route planning engine capable of producing natural cluster-based routes at record speed according to any complex rules you may have. Enjoy optimized routes ready with the touch of a button.
Experience the full benefits of Detrack’s live delivery tracking and electronic proof of deliveries (E-PODs) solution today. Sign up for a free account or speak with our sales team to get tracking in no time.